Replaced at 3 years, then suffered 8 more years

We wanted to love this late text mattress. But only after three years and I had enough impressions in it they were about 2 inches deep we had to replace it. City mattress gave us a very difficult time. They finally gave us a replacement. It has been eight years now and we probably developed 2 inch impressions at year five. It is very uncomfortable to sleep on. I'm very happy to say I'm replacing it tomorrow with a Simmons beauty rest Gabriella hybrid

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Cons:
  • Customer Service
  • Overall Durability
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Ratings from this Sleeper

Back Support

User rated this bed:
Very Poor Back Support

Pressure Relief

User rated this bed:
Poor Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Fair "Coolness"

Value

User rated this bed:
Poor Value
Price paid (approximate):
$3,200

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Slightly too soft