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Terrible Customer Service

  • Selection: Poor
  • Expertise: Very poor
  • Service: Very poor
Cons:
Communication
Customer Service

Posted by Douglas from Abingdon, VA on June 7, 2021

Never dealt with a company whom needed communication nor customer service training more than this one. We ordered a washing machine which was supposed to be delivered Friday June 4th. After not hearing anything by 4pm on the 4th we called since the store closes at 6. We were given several excuses about why it was not delivered and also told they cannot contact their drivers in the field. We were informed we would be called Saturday to see if they could deliver it then.

We never got a call back, so we called again on Saturday afternoon and were told the person whom was to deliver was off on that Saturday. We called the 1-800 today at around 5:45pm (June 7th) to cancel the order as we will buy one elsewhere and we're told they could not cancel because it was in route for delivery. According to tracking, it is NOT on a truck for delivery but PENDING delivery and tracking stated they would call to schedule delivery...

With minutes to spare before the store closes at 6pm, we called and we're told they would let "Mike" the delivery driver know Wednesday when he comes in that we canceled our order. This is pretty laughable for any business, not sure what the deal is in Abingdon, VA but some management could use a few fire logs under their chair. Aaron's is a joke of a company. Now I am going to bet my order never gets cancelled and they try to deliver here without even so much as a phone call.


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