Eclispe receives "F" rating from New Jersey BBB

Before you purchase an Eclispe Mattress and foundation check with the Better Business Bureau (“BBB”) of New Jersey you will see Eclispe Of New Jersey Eclispe International has received a “F” rating, the lowest rating the BBB gives to a company. It is my understanding the “F” rating was given to Eclispe because of their lack of response to the BBB and not being able to resolve customer warranty complaints. I have read on-line multiple complaints about the warranty not being honored. I also found out that you are responsible to bring the mattress or foundation back to the company’s North Brunswick, NJ factory to have the mattress or foundation evaluated and repaired if required. This clause within the warranty was not explained by the store at the time we purchased the mattress and foundation. If it had been explained I would not have purchased the mattress and foundation because of the potential cost to bring the defective product to the factory. I should have done more research into the manufacturer prior to purchasing the Eclispe Mattress and Foundation. If I did, I would not have made the purchased and wouldn’t be having to deal with manufacturing and warranty issues today. Within 18 months I have had to make a request to have the foundation replaced 2 times because of defects.

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Pros:
  • Assembly
  • Edge Support
  • Firm Comfort
  • Motion Isolation
Cons:
  • Overall Comfort
  • Customer Service
  • Delivery Cost
  • Delivery Service
  • Overall Durability
  • Issue Resolution
  • Pressure Relief
  • Professionalism
  • Quick Response
  • Repairs
  • Return Policy
  • Shopping Efficiency
  • Overall Support
  • Surface Integrity
  • Transparency
  • Overall Value
  • Warranty Claims
  • Warranty Terms
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Ratings from this Sleeper

Back Support

User rated this bed:
Good Back Support

Pressure Relief

User rated this bed:
Poor Pressure Relief

Sleep Quality

User rated this bed:
Slightly worse Sleep

Stays "Cool"

User rated this bed:
Excellent "Coolness"

Value

User rated this bed:
Not Rated

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
Slightly too hard