After less than 2 years this mattress lost it's support

We filed a claim with the retailer where we purchased the mattress and showed the two hollows that my husband and I were sleeping in with the island bump in the middle. Claim was denied. Very dissatisfied with this mattress and the non-existent customer service-

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  • Customer Service
  • Long-Term Support
  • Surface Integrity
  • Warranty Claims
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Ratings from this Sleeper

Back Support

User rated this bed:
Fair Back Support

Pressure Relief

User rated this bed:
Fair Pressure Relief

Sleep Quality

User rated this bed:
Slightly worse Sleep
Previous mattress was:
Don't know or not sure

Stays "Cool"

User rated this bed:
Fair "Coolness"


User rated this bed:
Poor Value
Price paid (approximate):
$1,900 (King) Size

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Slightly too soft