miserable in Roswell GA

Sold under the impression it was ok for me; I have had back surgery & only wiegh 113..if she had said this is a FIRM mattress-I would have declined. I spent all my money-hoping this would be my last mattress (69 yrs old) Dealer has been very cold, and never did anything except offer a $50 discount on topper. Right now I just want to talk to the C.E.O of PLB and ask that it be removed-free and all my money back!!! Pure Latex is way-over-rated. I have backaches every morning. Foundation very cheap, they tore a hold in a corner and said they would replace it (when I ordered a topper!) well, now they want to charge me to make that exchange. Ludecrous service!!!

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Cons:
  • Customer Service
  • Product Quality
  • Overall Support
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Poor Pressure Relief

Sleep Quality

User rated this bed:
Not Rated

Stays "Cool"

User rated this bed:
Excellent "Coolness"

Value

User rated this bed:
Not Rated

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
N/A
Not Rated