Posted by Bo Y from Atlanta, GA on September 20, 2013
We spent almost $1200 on purchasing a King-set of mattress (Simmons) 6 months ago. At the beginning, this mattress looks fine. After 6 months, it started to show a little hump in the middle of the matress. Now, the hump is so high that we couldn't sleep well on it. We contacted the customer services department and they transferred our call to warranty department. Finally, they refused to repair or replace our mattress saying the hump is not "big" enough. What a joke?! When we purchased the mattress, the sales woman never mentioned the warranty clauses to us. So, don't trust them. When the problem occurs, all the departments in sears just shift their responsiblilities to others. We found we were cheated by them. We won't buy anything from them in future. Be aware of them, folks!
By the way, the quality of Simmons mattress is bad. Choose a better brand when you want to buy a mattress.
Reviewer: Bo Y
Location: Atlanta, GA
Joined: Sep 20, 2013