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Sears Mattress Store Reviews

74
Shopper Rating
39 ratings + 22 reviews
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What Shoppers Are Saying Sears

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Top Praise & Complaints Sears

Praise

People who are happy with Sears frequently praise Customer Service.

  • Service
    75%

    Customer Service

Complaints

People who are unhappy with Sears frequently complain about Service.

  • Service
    71%

    Customer Service

Most helpful positive review

Support Sears!!!

We wanted to show our affection and support for Sears with this major purchase. Price was checked against competition and we got the best deal from a very personable and knowledgeable salesman. Thank You Sears! Read more »

Lance from Upland, CA

Most helpful negative review

Online shopping at Sears.ca must be the worst that I’ve expe

Long story short; I bought 2 sleep sets online at Sears.ca. Both sets qualified for free delivery. First set went on sale right after I bought it. Sears failed to refund me the difference. I was charged a delivery fee for the second item. It appeared o... Read more »

Vadim from North York, ON


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Ratings Breakdown Sears Reviews

Summary % Praising % Complaining
Service

32%
Customer Service
45%
Customer Service
Selection

9%
9%
Expertise

9%
9%
Other Features

0%
0%

Reviews Sears

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Sears Reviews
Ratings
Ratings


(based on 39 ratings + 22 reviews)

  • 5 stars
    (6)
  • 4 stars
    (1)
  • 3 stars
    (1)
  • 2 stars
    (2)
  • 1 star  
    (12)
Recommendations
Recommendations 12 of 39 ratings would recommend Sears to a friend

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Price
Product Selection
Cons:
None

by Lance from Upland, CA on Jun 1, 2019


  • Selection: Very poor
  • Expertise: Fair
  • Service: Poor
Pros:
None
Cons:
Delivery Service

by Anne from Englewood, CO on Apr 26, 2019


  • Selection: Poor
  • Expertise: Poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service

by Andrea from Gardnerville, NV on Feb 24, 2019


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Price
Product Selection
Cons:
None

by Joel from Westfield, IN on Mar 31, 2018


  • Selection: Good
  • Expertise: Excellent
  • Service: Good
Pros:
Customer Service
Cons:
Delivery Cost

by Shayla from El Cerrito, CA on Mar 25, 2018


  • Selection: Good
  • Expertise: Good
  • Service: Poor
Pros:
None
Cons:
Overall Value

by Jim F from Amarillo, TX on Mar 8, 2018


  • Selection: Fair
  • Expertise: Poor
  • Service: Very poor
Pros:
None
Cons:
Expertise

by mitzi from Odessa, TX on Mar 7, 2018


  • Selection: Very poor
  • Expertise: Excellent
  • Service: Fair
Pros:
Customer Service
Cons:
None

by Yolanda from Visalia, CA on Dec 17, 2017


  • Selection: Good
  • Expertise: Excellent
  • Service: Good
Pros:
Customer Service
Expertise
Cons:
None


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Product Consistency
Transparency

by Kris from Garden City, MI on Nov 7, 2017


  • Selection: Good
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Return Policy

by Unhappy s from Poulsbo, WA on Oct 17, 2017


  • Selection: Good
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Delivery Service
Cons:
None

by Eleanor from Stockton, CA on Sep 6, 2017


  • Selection: Good
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Sales Pressure

by DUKE from Amarillo, TX on Aug 9, 2017


  • Selection: Fair
  • Expertise: Good
  • Service: Fair
Pros:
Customer Service
Cons:
None

by Michelle P from Fort Worth, TX on Apr 9, 2017


  • Selection: Poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Price
Return Policy

by Vadim from North York, ON on Nov 16, 2016


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Good
Pros:
None
Cons:
None

by Bob from Calgary, AB on Sep 5, 2016


  • Selection: Good
  • Expertise: Excellent
Pros:
Customer Service
Delivery Service
Expertise
Cons:
None

by Rebecca from Morrow, GA on Aug 28, 2016


  • Prices:
Pros:
None
Cons:
Overall Value

by Sharon from Federal Way, WA on Aug 5, 2015


  • Prices:
Pros:
None
Cons:
Communication
Delivery Service
Delivery Speed


  • Prices:
Pros:
None
Cons:
Customer Service
Expertise
Product Information

by Amy from Austin, TX on Mar 23, 2014


  • Prices:
Pros:
None
Cons:
Communication
Customer Service
Product Quality
↓ See More ↓
Warranty Claims


    Pros:
    None
    Cons:
    Communication
    Delivery Service

    by Miroslav K from San Diego, CA on Jul 29, 2013

    What size of bed are you looking for?

    Not sure? Go to Mattress Size Guide