Doesn't live up to the hype

We found glowing reviews for Saatva on the web and decided to try it. We got the middle-firm mattress initially, and within the 90day trial period, there were depressions on the bed where my wife and I slept, and a noticable "cliff" in the center. We returned the mattress and received the middle-soft model. Again, within the 90day trial period, we had noticable body depressions and a hump in the middle of the bed. While the product was questionable, Saatva had great customer service - 24 helpline and no questions asked on returns.

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Pros:
  • Customer Service
User also said: Great customer service
Cons:
  • Surface Integrity
User also said: Very quick wear and depressions where we slept.
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Don't know Not Rated

Sleep Quality

User rated this bed:
Slightly worse Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Don't know Not Rated

Value

User rated this bed:
Poor Value
Price paid (approximate):
$1,700

Warranty Service

User rated this bed:
Excellent Warranty Service

Softness Level

User rated this bed:
Just right