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Exceptional buying experience from a local small business

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Customer Service
Delivery Service
Product Quality

Posted by Robert H from Kent, WA on June 27, 2013

My wife and I were in the market for a bed to replace the 20 year old mattress that had been causing us pain for the last year. Researching new mattresses can be a very frustrating endeavor and we had already visited several other mattress stores when we walked into It's Bedtime in Silverdale. Even though we arrived about 10 minutes before closing time, the owner, Eric, greeted us warmly and began showing us his huge selection of high quality mattresses. He even put a DVD in for our two children to keep them entertained while we shopped. We came back the next day when we had more time and Eric continued to help us find the perfect mattress for us. He encouraged us to take our time and even selected some incredible latex pillows for us to use when we were trying each mattress. We found his prices to be better than any of the other mattress stores in the area. In fact, we couldn't find a better price on the internet for the latex mattress we selected. After receiving a great price, Eric threw in a $100.00 mattress protector for free. The outstanding customer service experience also extended to free delivery, set-up, and removal of our old mattress. The delivery team arrived on time, carefully maneuvered the 160 pound mattress into place in our upstairs bedroom, and took away our old mattress. They were very professional and took care to protect our carpet.
From beginning, to end, the whole bed shopping experience was enjoyable and I felt good about having the opportunity to support a local business in the process. If you need a new bed, check out It's Bedtime. You won't be disappointed.

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