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Poor Customer Service

  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Customer Service
Delivery Service

Posted by Christie S from Cypress, TX on May 10, 2021

I will never shop at this place again. I bought a bedroom set had it delivered through some guys that contract. These guys had my mattress folded in half with string tied around it I guess to fit more in their truck. Now me and my other half sink to the middle. I was ask to send pictures to a company called Visionary Sleep because they have my warranty. I sent over everything I was ask for then told my claim has been denied. Mind you these are pictures no one has been to my home. with this being said I have been going through this situation with the DUMP since February for them to call me today 5/10 and say my claim is denied they see no physical evidence. This is my last straw to get resolution with this. My next step is going public with the news media social media and anywhere else I can find to place a review for both The Dump and their warranty company Visionary Sleep. Any new reporters hit me up I have all my paper work along with the FEW (2) emails I received from the DUMP. I am very angry with this company and will go as far as I have to, to get this resolved. Even if that means me DUMPING the mattress at their front door this Friday when I'm off work. Visionary sleep is horrible and they do not guaratee their warranty.

    Comments (1)

    This store has poor customer service and they are very hard to work with in warranties. My mattress was delivered by a contractor folded in half tied with rope. Now they want to deny my claim saying g there are no issues BUT no one had been out

    By: Christie S of Cypress, TX on May 12, 2021

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