Concept is good. Company and execution is not

I had this mattress around 1yr when I noticed large impressions where we laid. (I'm really diligent in roatating the mattress as well.) When I called the company to see why this would be happening so quickly she quickly became defensive and started toying with my words to give her an out for why she wouldn't consider this a warranty issue. Mind you - I have great photos which CLEARLY show the impressions on each side and she saw them!! I will never buy another of their mattresses. Terrible customer service. Full of attitude. I've I need a dose of attitude I'll go to the DMV.

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Cons:
  • Customer Service
  • Surface Integrity
  • Warranty Claims
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Fair Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:
Latex

Stays "Cool"

User rated this bed:
Fair "Coolness"

Value

User rated this bed:
Very poor Value
Price paid (approximate):
$3,000 (Cal King) Size

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Just right