Sagging on both sides up to 11/2"

Air Loom Mattress Co. (E.S. Kluft & Company) warrantied the first mattress and we upgraded to the Carlton East King firm with the understanding that a $2700.00 mattress would perform to the company and my standards. Not so, after only 110 nights of use the same situation of sagging occurred. Air loom will not stand behind a comfort issue and will only replace because of defective construction. I've had two professional mattress inspections perforned which Airloom say's does not indicate defective manufacturing and again will not address a comfort issue. Their customer relations people are like dealing with a used car salesman.

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Pros:
    User also said: Looks great but performs horrible
    Cons:
    • Customer Service
    • Surface Integrity
    • Warranty Claims
    User also said: Poor body support, sagging, very uncomfortable, we are not rested in morning, back and neck pain.
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    Ratings from this Sleeper

    Back Support

    User rated this bed:
    Very Poor Back Support

    Pressure Relief

    User rated this bed:
    Not Rated

    Sleep Quality

    User rated this bed:
    Not Rated

    Stays "Cool"

    User rated this bed:
    Not Rated

    Value

    User rated this bed:
    Very poor Value

    Warranty Service

    User rated this bed:
    Not Rated

    Softness Level

    User rated this bed:
    N/A
    Not Rated