Wish I would have done more research!

My wife and I purchased a Vera Wang mattress for $2500 in April of 2011. It was less than 6 months before it started sagging pretty badly. We rotated the mattress as we were told to in their instructions, and it was still that bad. We contacted The Bedding Company in Omaha Nebraska to file a claim. When Robert (the owner of the store) came out to inspect the mattress he said that a stain on the mattress invalidates our warranty. He also yelled and screamed at me every time I talked to him. He had me so worked up that by the time I called Serta to talk to them about it, they were upset about my attitude. I guess they don't like to be yelled at either. The guy from Serta claims that they care if a customer is upset, but still insisted on hiding behind the warranty. We were never given a copy of the warranty. There was a piece of paper that said that the receipt and the tag on the mattress were our warranty. The only thing that refers us to any sort of warranty is a small code on the corner of the tag that says W9. That's it. There's no label that says warranty code or anything. There's certainly nothing that warned us to seek out a copy of the official warranty. The Serta guy said 'some' stores don't give you a copy because it's available online. Then shouldn't it say that on the receipt?! As far as I'm concerned, they lied and cheated their way to our money. I've seen numerous posts about this bed being bad in about the same amount of time. It seems that they never 'want' to honor their warranties. I read on a message board that they will look for a tiny little drool stain in order to not have to fix it. We'll never buy anything more than a standard mattress, and will make sure it has a cover on it immediately. Shame on you Serta, and shame on The Bedding Company in Omaha, Nebraska!

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Pros:
  • Initial Comfort
User also said: It was very comfortable for a couple of months.
Cons:
  • Customer Service
  • Surface Integrity
  • Warranty Claims
User also said: If they honored their warranty, they'd have to replace it 20 times before it was up!
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

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Not Rated

Sleep Quality

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Not Rated

Stays "Cool"

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Not Rated

Value

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Very poor Value

Warranty Service

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Not Rated

Softness Level

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N/A
Not Rated