Saatva customer service is the best

Very refreshing in these days of poor customer service to see a company so focused on their customers satisfaction. After I placed my order Paul placed a follow up call to me just to verify my order and to thank me for my order.Excellent customer service!!! Mattress was delivered very promptly and on time. The delivery was great professional and courteous. I was not ready for them to set it up yet I was still draining my good ole waterbed (yep I said waterbed) Once I received the bed I knew it was a unit of craftsmanship of the highest quality. Now that I have been sleeping on the bed for a few days all I can say is this was the best decision I could have made. I was dreading the time I would have had to spend at the brick and mortar mattress stores listening to salespeople trying to sell you what they want you to buy and not what is best for you. On top of all that I would have had to spend more than twice the amount I did for less quality. All I can say is Saatva is the way to go! After my purchase I received a personal phone call from received a phone call from their Executive Vice President Ed Brians sincerely thanking me for my purchase. That kind of thing just does not happen in this corporate world. Thank you for the personal touch Ed it is something I will remember for a very long time.

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Pros:
  • Customer Service
  • Delivery Service
User also said: The build quality of the mattress and the unbelievable customer service
Cons:
    User also said: Should have done this a long time ago!
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    Ratings from this Sleeper

    Back Support

    User rated this bed:
    Excellent Back Support

    Pressure Relief

    User rated this bed:
    Not Rated

    Sleep Quality

    User rated this bed:
    Not Rated

    Stays "Cool"

    User rated this bed:
    Not Rated

    Value

    User rated this bed:
    Excellent Value

    Warranty Service

    User rated this bed:
    Not Rated

    Softness Level

    User rated this bed:
    N/A
    Not Rated