Terrible Durability

We've had to replace this twice already mattress within 4 months of sleeping on it because the top layer of material became detached from the rest of the mattress resulting is lumps all over the bed. Simmons replaced it the first two times but now refuses stating insufficient bed frame support. 1) it's not sagging it's bubbling 2) then why cover it the first two times? Mattress Warehouse won't refund us our money so now we are stuck with terrible bed. So unhappy! Buyer beware!

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Pros:
  • Overall Comfort
  • Edge Support
  • Motion Isolation
  • Overall Support
Cons:
  • Customer Service
  • Overall Durability
  • Issue Resolution
  • Long-Term Comfort
  • Long-Term Support
  • Retailer Service
  • Return Policy
  • Surface Integrity
  • Transparency
  • Overall Value
  • Warranty Claims
  • Warranty Terms
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Poor Pressure Relief

Sleep Quality

User rated this bed:
Slightly worse Sleep

Stays "Cool"

User rated this bed:
Excellent "Coolness"

Value

User rated this bed:
Not Rated

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
Slightly too hard