RIP-OFF!!!

I purchased this mattress because i wanted a firm bed that did not sag and give me lower back aches. The first month it was fine but from then on it's only gotten worse! I sleep alone and it doesn't matter what side i sleep on I still end up in the middle where the mattress sags.I even turned it over but the same problem still persists. I'm so disappointed that I wrote a review when I generally don't review products. Don't want more people making the same mistake. The mattress was purchased from rooms to go and when i bought it was told it had 10yr warranty but when i called they told me it was only five! They also told me they would have someone over to check the mattress but it never happened, and they keep ignoring my calls and messages! When i bought it they also told me that if there was anything not to my satisfaction i could call and the mattress would be replaced or I could get credit towards another bed since it has 10YR WARRANTY! At this point i don't know what to do i cant purchase a new mattress so soon after paying almost $600 for this one and waking up to paint and not being able to sleep at night. Should have kept my old beauty rest spring matress. Too bad there isn't negative stars to rate it!

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Cons:
  • Center Support
  • Customer Service
  • Overall Support
  • Surface Integrity
  • Warranty Claims
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Poor Pressure Relief

Sleep Quality

User rated this bed:
Not Rated

Stays "Cool"

User rated this bed:
Don't know Not Rated

Value

User rated this bed:
Not Rated

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
Much too soft