Hilary Pope

Mattress Expert

About Hilary Pope

Comments - Hilary Pope

Best Bed Yet
Posted: August 9, 2012

Carolina Mattress Guild

John, we're so happy to hear that you're loving your Essence! We appreciate your business and thank you for the kind words! (Read full comment)

Worst purchase ever
Posted: August 10, 2012

Carolina Mattress Guild

Hi Jim, we're very interested to find out what mattress you purchased and from where. Has our customer service team taken care of you yet? ... (Read full comment)

Do Not Buy Caress!
Posted: August 10, 2012

Carolina Mattress Guild

Hi Jonathan, we hope everything worked out for you. We have a great relationship with our retailers, but unfortunately sometimes situations are out of our ... (Read full comment)

So far so good
Posted: August 13, 2012

Carolina Mattress Guild Nature's Image Caress Extra Plush

Hi Tara, We're so happy to hear that you're positive about the purchase of your Caress! Hopefully it turns out to be a great one ... (Read full comment)

No Durability: Carolina Mattress Guild Caress King Mattress
Posted: August 13, 2012

Carolina Mattress Guild Nature's Image Caress Extra Plush

Hi Doug, We're so sorry to hear about your experience! We take notices like this very seriously and want to work with you to resolve ... (Read full comment)

Perfect for me!!
Posted: August 13, 2012

Carolina Mattress Guild

Hi Brian -- I know it has been awhile since you posted your review, but we just wanted to say thank you so much for ... (Read full comment)

Worst purchase ever
Posted: August 24, 2012

Carolina Mattress Guild

Jim, Again, we're so sorry to hear about your terrible experience. Just so you know for future reference, when sagging and body impressions begin, you ... (Read full comment)

Worst purchase ever
Posted: August 24, 2012

Carolina Mattress Guild

Hi Jim, Getting the mattress back to the company at your expense is an avenue that you could have taken, however it is not the ... (Read full comment)

Perfect Sleep - CMG Caress
Posted: August 28, 2012

Carolina Mattress Guild Nature's Image

Wonderful! Glad to hear about all these great experiences! Thank you all for your input! (Read full comment)

Disappointed Once I Got It Home
Posted: September 4, 2012

Carolina Mattress Guild Nature's Image Radiant Pillowtop

Hi Mike-- Our showroom models are no different than the beds that we produce for customers -- they go down the same line through the ... (Read full comment)

Perfect Sleep - CMG Caress
Posted: October 7, 2012

Carolina Mattress Guild Nature's Image

So happy to hear about another positive experience! Thank you for sharing with us, and we hope it lasts forever too! :) (Read full comment)

Perfect!
Posted: October 15, 2012

Carolina Mattress Guild Nature's Image Caress Extra Plush

Thank you so much for posting your review as it's own piece! We love to hear stories about great experiences like yours and we're so ... (Read full comment)

Beaut!
Posted: October 18, 2012

Carolina Mattress Guild

Anatole, we're so happy that you had a great experience with our brand! We work hard to make an eco-friendly, made in America product that ... (Read full comment)

Cooler sleep and less pain in the morning
Posted: February 4, 2013

Carolina Mattress Guild

Hi Harper -- Thank you so much for the kind words! We're so happy to hear that Cool Coil is a great match for you ... (Read full comment)

sublime sleep and customer service!
Posted: February 12, 2013

Carolina Mattress Guild Nature's Image Radiant Firm

Hi Rona, We're so glad that the Radiant Firm ended up being the perfect mattress for you, and even happier to hear that our Customer ... (Read full comment)

Doesnt feel right - sore back each day
Posted: February 12, 2013

Carolina Mattress Guild Nature's Image Radiant Plush

Hi Toni, I'm so sorry to hear that you're having issues with your new Radiant Plush. Certainly go back to Sleepy's and address your concerns ... (Read full comment)

Found a dealer in greenville sc
Posted: February 20, 2013

Carolina Mattress Guild Natural Living

That's great to hear, Brandon! So glad that you're loving your Peaceful and that the folks at Mattress Outlet were easy to work with! Thank ... (Read full comment)

super comfy, but
Posted: February 27, 2013

Carolina Mattress Guild Natural Living Energy Plush

Hi Laurel! We're glad to hear that the comfort level of the Energy is just right for you! It can be really difficult to pick ... (Read full comment)

Cardboard 'W'
Posted: April 2, 2013

Carolina Mattress Guild Nature's Image Radiant Pillowtop

Hi Elizabeth -- the person that posted on March 22nd is correct -- you need to contact Sleepy's and have them come look at your ... (Read full comment)

Worst mattress we have ever bought
Posted: April 20, 2013

Carolina Mattress Guild Town & Country Venice Plush

Hi KO, we're so sorry to hear that you had a bad experience with your Venice! This is certainly not typical of our beds, and ... (Read full comment)

No springs = Sleeping in a crevice
Posted: May 6, 2013

Carolina Mattress Guild Nature's Image Essential Pillowtop

Hi Jessica, Rooms to Go never actually sold our Essential Pillowtop mattress, so this review is for a different bed than is listed. As I ... (Read full comment)

Backache in Alexandria
Posted: May 24, 2013

Carolina Mattress Guild Natural Living Sanctuary

Hi Allison, we're so sorry to hear that you're having this issue with your Sanctuary and we certainly understand the need for a good night's ... (Read full comment)

Like a hug
Posted: May 31, 2013

Carolina Mattress Guild

Hi Anne! Glad to hear that you and your kitties have found your "just right" mattress :) Thank you for buying American, and welcome to ... (Read full comment)

RIP-OFF!!!
Posted: June 19, 2013

Carolina Mattress Guild

Hi Car -- We're so sorry that you had a negative experience with your bed from Rooms to Go, but it does sound like the ... (Read full comment)

Worst bed and company the world: Carolina Bed and Sleepys
Posted: October 2, 2013

Carolina Mattress Guild Nature's Image Radiant Firm

Hi E.Q. -- We're sorry to hear about your negative experiences, but you're saying a lot of very harsh, overarching statements based on a negative ... (Read full comment)

Worst 1500 ever spent
Posted: April 14, 2014

Sealy

Hi there, This is probably a misfiled complaint. Carolina Mattress Guild is not the same as Sealy, so this should probably be filed under the ... (Read full comment)

Best bed I've ever owned
Posted: April 29, 2014

Carolina Mattress Guild Nature's Image Caress Extra Plush

Glad to hear that you're loving your Caress, Sue! (Read full comment)

Disastisfied with Carolina Firm Radiant Queen Mattress
Posted: June 2, 2014

Carolina Mattress Guild Nature's Image Radiant Firm

We're so sorry to hear about these issues with the Radiant mattresses. Just so everyone knows, the standard for warrantable impression depth on these models ... (Read full comment)

lumpy mattress
Posted: June 30, 2014

Carolina Mattress Guild

Hi Kathy -- It does sound like the issue that you're experiencing is a manufacturer's defect that would be covered under our warranty. Has Sleepy's ... (Read full comment)

Worst Mattress EVER
Posted: July 29, 2014

Carolina Mattress Guild Town & Country Pine Ridge Firm

Hi Mandy -- I'm sorry to hear that you're unhappy with your Pine Ridge Firm mattress set. Have you contacted the store where you purchased ... (Read full comment)

Pain in the neck..and back!!
Posted: October 19, 2014

Carolina Mattress Guild Town & Country Hampton Plush

Marcia, I'm so sorry to hear of the issues that you experienced with your Hampton Plush, but I am glad that you found a solution ... (Read full comment)

Worst Mattress EVER
Posted: October 27, 2014

Carolina Mattress Guild Town & Country Pine Ridge Firm

Hi Anonymous -- I certainly hope that I'm helping direct folks to the right channels to help with their warranty issues! As you say, my ... (Read full comment)

Cheap and poorly made
Posted: October 30, 2014

Carolina Mattress Guild

Timothy, I'm so sorry to hear of the issues that you've experienced with your mattresses. I assure you that yours is not a normal case, ... (Read full comment)

Sagging
Posted: October 30, 2014

Carolina Mattress Guild

Vern, I am so sorry to hear of the issues that you've been experiencing with your CMG mattress. Since you're in Georgia, I assume that ... (Read full comment)