Doesnt feel right - sore back each day

After looking at many cheaper models due to budget - finally resolved to investing more and bought the plush on recommendation that I was best suited to a plush (from Sleepys sleep test) - had asked for firm and had great sleep on that type for years. Got it home and it just didn't feel the same as shop let alone something felt wrong. Like others I kept thinking am I sagging -is it my eyes etc. I turned mattress around toother end and although better still feels like I fall in a hole. I want to love it but after 4 weeks I still wake up achey. I also couldn't se how this would work in practicality if there were 2 people in bed at same time. We would be on top of each other. Kept salesman up to date days and weeks after purchase conscious of the trial deadline. Although a nice man got very little helpful/supportive support. Kept saying give it more time - the sag will reverse itself over time?.. Also spent more money on new pillows to try and see if that was affecting it. Helped but stil lower back aches. I want to believe it will get better but I believe something isn't right. Was told that to assess mattress for faulty takes two weeks but options weren't given til outside of trial etc etc. Going to revisit with sleepy as this was a lot of money for me and I can't imagine sleeping like this for next 5 years. Any advice welcome.

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Pros:
  • Natural Materials
User also said: Materials are Eco friendly Feels soft
Cons:
  • Overall Support
  • Surface Integrity
  • Warranty Claims
User also said: Feels like its saggy and soggy in the middle Can't work out if it's causing the back pain
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

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Not Rated

Sleep Quality

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Not Rated

Stays "Cool"

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Not Rated

Value

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Poor Value

Warranty Service

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Not Rated

Softness Level

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N/A
Not Rated