Disastisfied with Carolina Firm Radiant Queen Mattress

After 1 month the bed is sinking in the area that I regularly sleep. Sleepys came and set up the bed frame, box spring and mattress and after just 4 weeks the mattress is already losing firmness and shape and sinking. At 120 lbs. I am not a large or heavy person I am greatly disappointed with the quality and more so with Sleepy's lack of customer support. They have passed my case onto a third party called Mattress Marshals to come and do an inspection. I am still waiting for them to call me to set the appointment and while I wait I continue to have night after night of uncomfortable rest and aches and pains. I would be more satisfied is Sleepys would be willing to replace the mattress and let me try another one in case this is a lemon but so far they continue to hang up on my calls to customer service and make it very difficult to find any resolution to this problem.

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Pros:
    User also said: I purchased this mattress because I was looking for an eco-friendly bed.
    Cons:
    • Surface Integrity
    • Warranty Claims
    User also said: After 1 month on new bed there's a visible indent where my body rests and it continues to sink.
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    Ratings from this Sleeper

    Back Support

    User rated this bed:
    Very Poor Back Support

    Pressure Relief

    User rated this bed:
    Not Rated

    Sleep Quality

    User rated this bed:
    Not Rated

    Stays "Cool"

    User rated this bed:
    Not Rated

    Value

    User rated this bed:
    Very poor Value

    Warranty Service

    User rated this bed:
    Not Rated

    Softness Level

    User rated this bed:
    N/A
    Not Rated