Do Not Buy Caress!

Do not buy the Caress Mattress from Rooms to Go. We made that mistake about 2 months ago and still have not received the mattress. They've tried to deliver the wrong mattress (embrace, which is $400 less) twice and the other time they delivered a torn mattress. After hours on the phone with customer service, nothing has been done to fix the situation. I just want to save anyone else the huge headache! I did notify Carolina Mattress Guild of Rooms to Go's issues and how it reflects poorly on them but it appears like they are unable to get their resailers to act fairly either.

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Pros:
    User also said: Felt good in store
    Cons:
    • Issue Resolution
    • Retailer Service
    User also said: Never get the right mattress
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    Ratings from this Sleeper

    Back Support

    User rated this bed:
    Very Poor Back Support

    Pressure Relief

    User rated this bed:
    Not Rated

    Sleep Quality

    User rated this bed:
    Not Rated

    Stays "Cool"

    User rated this bed:
    Not Rated

    Value

    User rated this bed:
    Very poor Value

    Warranty Service

    User rated this bed:
    Not Rated

    Softness Level

    User rated this bed:
    N/A
    Not Rated