Backache in Alexandria

I bought this bed in Feb 2012 from Creative Classics in Alexandria, Virginia and was initially impressed, but now after only a little over a year it sags in the middle. I feel like I am climbing out of a hole every time I get out of bed. My back hurts and I can no longer sleep on this mattress. I am sleeping on an air mattress until I can figure out what to do. I paid $1,298.85 for this mattress and I am so disappointed. I am waiting for Creative Classics to call me back about resolving this issue. I called them on Tue, May 7 and spoke to the owner. He said someone would call me back soon. I left two messages today, Friday, May 10, but no has returned my calls. I know it doesn't seem like a long time to wait, but when you are sleeping on an air mattress it feels like an eternity.

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Pros:
  • Initial Comfort
Cons:
  • Overall Support
  • Surface Integrity
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Poor Pressure Relief

Sleep Quality

User rated this bed:
Not Rated

Stays "Cool"

User rated this bed:
Fair "Coolness"

Value

User rated this bed:
Not Rated

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
Much too soft