Mattress Dissatisfaction

We returned an I Comfort mattress as it was too soft. Gardner White's mattress warranty allowed us to return the mattress for another at no extra charge. We explained to the salesman hat we needed a firm mattress. The salesman appeared upset the we returning the I Comfort mattress. We explained to the salesman that we wanted a fir to hard mattress. The salesman claimed the I Series mattress was one of a few firm to hard mattress in the department. My husband and I tested out the mattress in the store and felt we still wanted a more firm to hard mattress. We were not shown any other mattress for a firm to hard fill. Today, our mattress has soft spots and permanent dips as soon as laid upon. I am more disappointed that Gardner White did not do a follow up call after a few months to rate my satisfaction. In less than a year I paid off my $5000.00 finance bill for our adjustable frames and mattresses:( We like the adjustable, but unfortunately will be mattress shopping soon.

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Pros:
  • Appearance
  • Financing
  • Motion Isolation
  • Natural Materials
  • Price
Cons:
  • Overall Comfort
  • Customer Service
  • Delivery Service
  • Overall Durability
  • Edge Support
  • Long-Term Comfort
  • Long-Term Support
  • Return Policy
  • Overall Support
  • Surface Integrity
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Poor Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep

Stays "Cool"

User rated this bed:
Excellent "Coolness"

Value

User rated this bed:
Not Rated

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
Much too soft