Posted by Liz from Whitehouse, TX on September 3, 2014
Horrible Communication Problem Between Employees
Be sure when you sign for a product, this is what you want.
Even if you have not received the product 1 week prior to delivery, there
is no changing your mind. The product was suppose to be delivered from 9am-noon.
Received a call that it would be there between 3pm-8pm. We refused, due to plans and he
said they would be there soon. At 130pm they showed up. Very polite delivery guys, no complaint
on these guys.
When the product is delivered check Everything! If the sales person says
they are giving you certain things along with the purchase, do not expect
it to be delivered. Called to let them know, due to warranty we could not even
touch the mattress, until we received the mattress cover. The sales rep took name and
number for another sales rep to call. NO PHONE CALL. Went to the store on S Broadway
and the sales rep said I was not told to call you. He did not have the right size of cover, so he
told me I had to drive to another store on Broadway inside the Loop to get it.
So, once you have signed that piece of paper, do not expect any customer service from that point on with this company.
Customer Service needs alot of HELP. Very disappointed and I will let others know what they are up
against with Mattress HQ.
Location: Whitehouse, TX
Joined: Sep 3, 2014