When Mom is Happy --everyone is happy

My mom has been suffering from back and neck pain for many years now. She has had two knee replacements, shoulder replacement, and rotator cup surgery. Last year she needed to replace her mattress. She went to a “Big Box” store and thought she purchased one of the firmest beds available. What a joke that turned out to be. After a few weeks the mattress turned soft and started caving in in various sections. Each night she attempted to go to sleep, only to be awake most of the night from the discomfort. We have been attempting to work with the “big box” customer service, only to be told to send pictures with a ruler, string & pencil to show the crevices. Their supposed 10 year warranty is useless. They create so much paperwork and discourage anyone attempting a credit or return. Well Mom had been so unhappy and in so much pain, I decided to do a bit of research for a new mattress. Being an avid Facebook user, the Saatva advertisement peaked my interest. Of course, I was very skeptical ordering a mattress online. Before placing the order I spoke with Saatva customer service. They answered all of my questions and even recommended the exact mattress for my mom’s needs. Needless to say, I placed the order for a King Firm. (Mom only likes a firm mattress). The order, manufacturing and delivery were all completed with 12 days. During every part of the process, I was kept in the loop via e mail and phone. The delivery men were not only on time but came a bit early. They promptly removed the old mattress and brought in a little (well King Size) slice of heaven. So every day, since the mattress has been delivered, I ask Mom (during our daily morning call) how she slept? She says she only gets up once per night (bathroom break) instead of the previous 5-7 times. No more back, neck or leg pain. She can’t keep thanking me enough for the new bed. So to Saatva we give **5 stars***!! And to Sears (Big Box) you have now lost all our business for good!!

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Pros:
  • Allergen Resistance
  • Appearance
  • Overall Comfort
  • Customer Service
  • Delivery Service
  • Delivery Speed
  • Overall Durability
  • Edge Support
  • Firm Comfort
  • Initial Comfort
  • Motion Isolation
  • Natural Materials
  • Pressure Relief
  • Product Quality
  • Professionalism
  • Responsiveness
  • Return Policy
  • Shopping Efficiency
  • Overall Support
  • Surface Integrity
  • Temperature Control
  • Overall Value
  • Warranty Terms
Cons:
  • Flip-Ability
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Ratings from this Sleeper

Back Support

User rated this bed:
Excellent Back Support

Pressure Relief

User rated this bed:
Good Pressure Relief

Sleep Quality

User rated this bed:
Much better Sleep

Stays "Cool"

User rated this bed:
Excellent "Coolness"

Value

User rated this bed:
Not Rated

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
Just right