Not at all like what's in the store

Horrible experience - the mattress felt pretty soft (it is a firm mattress, but I like a little plush) in the store, but when it arrived at home, it's hard as a rock. Manufacturing defect? Sears was NOT good about returning it, nor was Sealy. Apparently, their warranty doesn't cover if it's too HARD, only if it's too soft, so no returning it for free - 15% plus $70 to return it, with or without a replacement/change. This mistake just cost me a lot of back pain as well as $200+. Not happy with either Sears or Sealy. Never again for either of them.

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Pros:
  • Delivery Speed
  • Motion Isolation
  • Price
Cons:
  • Overall Comfort
  • Customer Service
  • Delivery Service
  • Overall Durability
  • Edge Support
  • Initial Comfort
  • Initial Support
  • Issue Resolution
  • Long-Term Comfort
  • Long-Term Support
  • Pressure Relief
  • Product Quality
  • Professionalism
  • Retailer Service
  • Return Policy
  • Overall Support
  • Surface Integrity
  • Overall Value
  • Warranty Claims
  • Warranty Terms
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Poor Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep

Stays "Cool"

User rated this bed:
Excellent "Coolness"

Value

User rated this bed:
Not Rated

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
N/A
Not Rated