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Buyer beware

  • Selection: Good
  • Expertise: Fair
  • Service: Very poor
Pros:
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Cons:
Customer Service
Issue Resolution

Posted by Chet from Kearney, NE on January 8, 2021

My patience is wearing thin with these goobers, bought a high end mattress from these folks. Decided to buy local and the product was made in Omaha so how more 'Merican can you be. The mattress has an issues with "sledding" (as they call it). After dealing with it for a while and even flipping it the "sledding" issue didn't go away. We called them about the issue near the end of November and were told someone would come out in 2-3 days. After several follow-up calls still no one has come out and nothing has gotten done. In the ensuing conversations it was revealed that it really isn't an "merican product. All the parts are Chinese and it just gets assembled in Omaha. They haven't seen their rep in 9+ months and thanks to tariff's they are have trouble getting parts. Wouldn't wish this on my worst enemy. Definitely NO WAY to do business.


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