Great at first, bowed quickly

We bought the luxury firm split king and had received the wrong mattresses. Wink was very quick to respond and resolve the issue. At first we loved the mattresses, however before 6 months, the middle already started to bow which is strange since it was quite firm. While we also purchased the Wink adjustable heating/cooling frame, we can no longer use the temp control because we had to purchase a foam topper to make the mattress softer. While we did not pay a ton for the mattress and the customer service has been excellent and it's local/environmentally responsible, I'm sad to say it's not the mattress for us. We'll likely replace in the next couple of years, once we've worn it down more. The foam topper has helped it be more comfortable, as has the adjustable frame.

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Pros:
  • Localness
  • Customer Service
  • Initial Comfort
User also said: Comfy at first, locally made, environmentally sound, excellent customer service
Cons:
    User also said: Preferred firmness unavailable, bowed quickly, temp control hoses disconnect easily
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    Ratings from this Sleeper

    Back Support

    User rated this bed:
    Fair Back Support

    Pressure Relief

    User rated this bed:
    Fair Pressure Relief

    Sleep Quality

    User rated this bed:
    Slightly worse Sleep
    Previous mattress was:
    (Other)

    Stays "Cool"

    User rated this bed:
    Poor "Coolness"

    Value

    User rated this bed:
    Fair Value
    Price paid (approximate):
    $750

    Warranty Service

    User rated this bed:
    Excellent Warranty Service

    Softness Level

    User rated this bed:
    Slightly too hard