All Night Long, back spasms

Started fine, then back issues developed, progressing from slight stiffness to full on back spasms while in bed and all day back stiffness. Pain causing, sleep quality deteriorated, do not recommend. I contacted Nest to see if I could exchange for a firmer model. I was denied as outside of 100 day warranty period, have owned less than six months. Note: first 30 days of warranty the consumer cannot return no matter what. I tried to honestly and forthrightly work with Nest. However, they quickly said no and did not listen. I am a side sleeper of normal height and weight. The mattress was a Nest Latex Hybrid, medium firmness.

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Pros:
None provided
Cons:
  • Back Support
  • Customer Service
  • Warranty Claims
User also said: caused back pain, disrupted sleep, customer service was thanks for the money get lost
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Ratings from this Sleeper

Back Support

User rated this bed:
Very Poor Back Support

Pressure Relief

User rated this bed:
Good Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:
Memory Foam

Stays "Cool"

User rated this bed:
Good "Coolness"

Value

User rated this bed:
Very poor Value
Price paid (approximate):
$900 (Full (Double)) Size

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Much too soft