Terrible surface, saggy

This mattress is horrible! There are 2 depressions where my husband and I sleep and I can't roll over because it's up hill. We have tried contacting the warrantee people who came and said the mattress does not qualify for replacement because the depression (when the guy comes the surface has sprung back up) is not deep enough and what they measure without being in the bed is all they measure. We have tried contacting Mattress Firm who sold this junk to us and they refer us to the warranted people. They say this keeps the, fair and impartial. The store manager does not return our call. Aweful experience. Terrible mattress! Wasted money.

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  • Customer Service
  • Surface Integrity
  • Warranty Claims
User also said: Being stuck in a "hole".
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Fair Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:
Memory Foam

Stays "Cool"

User rated this bed:
Good "Coolness"


User rated this bed:
Very poor Value
Price paid (approximate):
$800 (Queen) Size

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
Just right