First matress was defective and we paid more to upgrade

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Very poor
Pros:
None
Cons:
Customer Service

Posted by Ivan on February 10, 2017

We paid more as the next sales person said that our first "great" mattress on sale was not so great. New mattress was great for a few months then started to bulge in the middle. Called and did what they recommended. Another year and worse. Called for service and left message after message. Another six months later we tried and tried and finally a representative would come. No one called back to confirm, no one came. Several months of messages and not a single call back. Next step is through our lawyer. Too bad!



    Comments (1)

    We are having issues with our recent mattress purchase. Requested a replacement. They have refused. We are thinking about what our next step will be.

    By: Anonymous on May 11, 2017

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