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Great Customer Service - They Really Do Want You to Sleep Happy

  • Selection: Fair
  • Expertise: Fair
  • Service: Excellent
Customer Service Was Exceptional Delivery Team Were Curteous They Make Sure That You're Happy Best Prices
Customer Service
Delivery Service
Comfort Selection Was Limited in Simmons Beauty Rest and Stearns & Foster Lines
Product Selection

Posted by Tula B from Minneapolis, MN on March 27, 2012

Mattress Firm gives a satisfaction guarantee for 100 days.  I am a picky shopper; any store that offers a 100 day guarantee or your money back (minus the pickup fee which is fair) gets my service every time.  I definitely used this policy to my satisfaction.  Our salesman was very patient with us as we went through a comfort exchange.  I also had to do two manufacture's defect exchanges, and both times; he was nice and curteous about it.  I highly recommend Brad from the Minnetonka MN Mattress Firm store.

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