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Great Customer Service - They Really Do Want You to Sleep Happy

  • Selection: Fair
  • Expertise: Fair
  • Service: Excellent
Pros:
Customer Service Was Exceptional Delivery Team Were Curteous They Make Sure That You're Happy Best Prices
Customer Service
Delivery Service
Price
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Cons:
Comfort Selection Was Limited in Simmons Beauty Rest and Stearns & Foster Lines
Product Selection

Posted by Tula B from Minneapolis, MN on March 27, 2012

Mattress Firm gives a satisfaction guarantee for 100 days.  I am a picky shopper; any store that offers a 100 day guarantee or your money back (minus the pickup fee which is fair) gets my service every time.  I definitely used this policy to my satisfaction.  Our salesman was very patient with us as we went through a comfort exchange.  I also had to do two manufacture's defect exchanges, and both times; he was nice and curteous about it.  I highly recommend Brad from the Minnetonka MN Mattress Firm store.

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