Warranty Claims - Mattress Guide

Q&A Warranty Claims

Mattress Reviews

Praise for Warranty Claims

“Serta Vera Wang Serene Nature Latex Plush - 1210 (Sleeping in a hole)”

The Serene Nature Latex Plush model from the Vera Wang by Serta line by Serta
Purchased from RC Willey (Summerlin, NV)

Posted by Glenna P from Surprise, AZ on November 10, 2010

At first the bed was very comfortable but after sleeping on it all night my body hurt all over. At first I thought it was me until the HOLE began to appear. I called RC Willey and told them about it, they sent out an inspector and they declined replacing … →

“Carolina Mattress Guild - 1258 (Mixed Reviews)”

The Carolina Mattress Guild brand

Posted by Car S from New Smyrna Beach, FL on December 15, 2010

There seems to be a weight threshold at which the mattress sags permanently. If you are heavier this is not a good mattress. But I do like Latex - a stop in between Memory foam and Coil. My husband feels it is not enough support for him following back surgery. … →

“Pure LatexBliss Nutrition - 2278 (Finally A Company that Stands Behind Their Product)”

The Nutrition model from the Pure LatexBliss Couture Collection line by Pure Talalay Bliss

Posted by Paul S from Pompano Beach, FL on December 1, 2012

2011 Bought Mattress from Mattress Express. 2013 had sag and found out that mattress Express was taken over by Mattress Firm. Mattress Firm sent a technician out to examine if there was a defect. The technician saw the problem immediately and sent his report to Mattress Firm. Mattress Firm failed … →

“Sealy - 1529 (Worst bed I've ever had)”

The Sealy brand

Posted by Therese W from Duluth, MN on June 15, 2011

This bed was great for the first 2 weeks or so, then it went south! There was literally a hole I laid in on my side with a hill, yes a hill in the middle. My back felt awful every day, which I finally linked to this bed after 100's … →

“Dr Breus Bed (IBC) - 1579 (Signature Helps MS Sufferer When Warranty is Honored)”

The Dr Breus Bed (IBC) line by International Bedding

Posted by Jo H from Aubrey, TX on August 18, 2011

We had a mattress from International Bedding that turned out not to be a good one. However, an occasional lemon will happen. Thanks to Melissa and in particular, Anne, at International Bedding, our warranty was honored on the "lemon" and it was replaced. We were offered an up-grade to a … →

“Serta Pure Response Entrancement Plush - 2060 (Not so Entrancing)”

The Entrancement Plush model from the Serta Luxury Response line by Serta

Posted by J M from Tooele, UT on August 31, 2012

This is my second Serta in 2 years. The first was their Latex Pure Response Energizing King size. After one year they warrantied it and I was convinced to upgrade to the Entrancement. Again after 18 months the body impressions are deeper than expected. I am again left to hope … →

“Restonic - 4007 (Loving My New Mattress!)”

The Restonic brand
Purchased from Gardner White Furniture

Posted by Cassandra J from Ypsilanti, MI on September 16, 2014

Initially I thought that it was not a good fit however my body had to get adjusted to sleeping on a good mattress. After a week things were great and awesome for the price. →

“Pure LatexBliss Nature - 3981 (Best. Bed. Ever.)”

The Nature model from the Pure LatexBliss Natural Latex Collection line by Pure Talalay Bliss

Posted by Amber D on September 10, 2014

My husband and I had an old boxspring mattress that we had been sleeping on for years, wen we decided it was time to upgrade. I have horrible allergies, so I want something that would have some allergy resistance, as well as be firm. I am not a cushy bed … →

“Gold Bond Anniversary Anniversary Ultra Plush - 4243 (I haven't slept in bed in 6 years until now)”

The Anniversary Ultra Plush model from the Gold Bond Anniversary Series line by Gold Bond

Posted by William from Fort Lauderdale, FL on October 20, 2014

Best investment I ever made. I am now looking for a distributor here in Fort Lauderdale to purchase another Smart Series 206 for my hose here. →

“Yogabed - 7471 (no brainer!)”

The Yogabed brand

Posted by Joe from Sugar Land, TX on February 6, 2015

Maybe lots of people buy a mattress online.. I did it because I'm lazy and the product looked cool... but I did question not going to a store... The bed is awesome and I didn't have to deal with a ***** salesman!! Hows that for a review →

“Saatva - 4286 (Touch of class and comfort)”

The Saatva brand

Posted by Richard from Elk Grove, CA on November 8, 2014

When it was time to purchase a new mattress buying on line was not on our list of options, until my wife's curiosity and desire to find a solution to her sleep challenges led her to explore what might be available on the web. That is how we found Saatva. … →

“Lullaby Earth - 7733 (THE ONLY MATTRESS I WOULD HAVE MY GRANDDAUGHTER SLEEP ON!)”

The Lullaby Earth brand

Posted by Debbie N from Venice, FL on February 10, 2015

After doing much research on finding the best mattress for my precious granddaughter I luckily found LULLABY EARTH. I went to Buy Buy Baby and saw other mattresses and we thought the others were made cheaply and poorly. We wanted the "best" for my granddaughter and loved the way it … →

“Saatva Classic 11.5" Firm - 14970 (Best mattress ever.)”

The Saatva Classic Firm 11.5" model by Saatva

Posted by Ramon from Brandon, FL on June 14, 2015

The best mattress i bought in my life, King Size Firm Delivery in June 9, 2015 and in a week no more back pain Just try it and you wiil sleep overall the clouds. Thanks you SAATVA. →

“Loom & Leaf Relaxed Firm - 19896 (Great customer service)”

The Loom & Leaf Relaxed Firm model by Loom & Leaf

Posted by Anny G from Levittown, NY on August 21, 2015

Updated Review from formerly upset customer…. Had some issues with scheduling the delivery time for my Loom and Leaf mattress, contacted the company through email and phone. The following day, received a call from one of their executives with an understanding ear and solution to my problem. He followed up … →

“Saatva - 5617 (A Company You Can Trust)”

The Saatva brand

Posted by William from Lampe, MO on January 6, 2015

We were hesitant to order a mattress sight unseen, but after reading the great reviews regarding the product and Saatva's customer service ratings, we confidently ordered a queen firm mattress. Ordering was easy and was followed up by a phone call and e-mail. We were even assured we would receive … →

“Badcock Legends Jumbo Pillow Top - 15140 (Beware)”

The Jumbo Pillow Top model from the Legends by Badcock line by Badcock
Purchased from Badcock Home Furniture (Albany, GA)

Posted by Kim from Saint Petersburg, FL on June 16, 2015

We had this bed for about 1 1/2 years and had to use our warranty because it broke down so badly. You could see just by looking at it where it was breaking down from us sleeping on it. We opted for getting a Serta this time and are very … →

“Beautyrest Dreamwell - 6240 (HORRIBLE BED)”

The Dreamwell model by Beautyrest

Posted by Debora from West Point, VA on January 15, 2015

My first Simmons Beautyrest Dreamwell Cliff Haven Plush Pillow Top was replaced after just 3 months. This is the second mattress I've had for about 1 year and today has been inspected. Shows obvious 2 inch sink in middle. Back and neck problems have now escalated due to this poorly … →

“Saatva Classic 14.5" Plush Soft - 9373 (Thank you Saatva!)”

The Saatva Classic Plush Soft 14.5" model by Saatva

Posted by Christina A from Wilmington, NC on March 9, 2015

I had a horrible experience last December with a mattress from a retail mattress chain, ( so much off gassing, chemicals, triggered asthma and inflammation issues) so, thank goodness after that I found Saatva.com! There were a few issues with an exchange,but, all were taken care of in an amazing … →

“Sealy Posturepedic Prichard Ultra Firm - 12223 (A slight adjustment if you come from plush.)”

The Prichard Ultra Firm model from the Sealy Posturepedic (Pre-2017) line by Sealy

Posted by Dan from Gresham, OR on April 25, 2015

I had a rather plush bed prior, and I thought it would not work at first yet in a couple of days my back adjusted nicely, I haven't had a problem since. The quality is outstanding for there price. →

“Sleep Number Performance p6 bed - 125180 (No support and base off gasses like crazy.)”

The p6 bed model from the Sleep Number Performance Series line by Sleep Number

Posted by Jenn from Danville, CA on March 10, 2017

No one will tell me what the base is made of, it's some sotr of polymer, don't know if it uses recycled materials, but it smells bad. Additionally, every time the bed expels air, it also smells bad and is noisy. The bed does not offer any support for my … →

“Saatva - 19146 (Pain in the back....)”

The Saatva brand

Posted by Matt K from Cincinnati, OH on August 12, 2015

Pain in the back… As a recently turned 50 year old and ex competitive athlete I have suffered through low back pain the past 8 years. I had a surgery to fuse my SI joint and try to stabilize my low back and bring some relief, it provided some benefit … →

“WinkBed Luxury Firm (2016-2021) - 127808 (Bad for Back)”

The Luxury Firm (2016-2021) model by WinkBed

Posted by David from Sacramento, CA on March 18, 2017

I have never had back problems in the past with my air mattress for which the wink was a replacement. I also travel on business over 100 days a year and never have back pain from motel beds. I purchased the Wink bed with their guidance and customization for my … →

“Nest Bedding Alexander Signature Firm (2015-2020) - 128174 (Luxury firm was too firm for me (but I'm very light))”

The Alexander Signature Firm (2015-2020) model from the Nest Bedding Alexander Signature Series (2015-2020) line by Nest Bedding

Posted by Monica from Berkeley, CA on March 19, 2017

For starters, I am 130 lb., athletic, female, 75% back sleeper, 25% side sleeper, with a history of lower back and neck issues. Nest is a GREAT company. I bought this from their brick and mortar store in Berkeley CA. I was looking for memory foam, good support and a … →

“Comfort Tech 10" Serene Foam - 136760 (Oh so good!)”

The 10" Serene Foam model by Comfort Tech

Posted by Teresa from Georgetown, DE on April 22, 2017

Didn't know what to expect and the first night was like sleeping on air! Best sleep we've had in years, both of us. This mattress is wonderful and $499.99 for a king size, you can't beat the price. We are getting ready to buy another in queen. Highly recommend it. … →

“Zenhaven Luxury Plush - 127062 (Fantastic experience with the product and the company!)”

The Zenhaven (Soft Side) model by Zenhaven
Purchased from Zenhaven

Posted by PT from New York, NY on March 16, 2017

We were sleeping on a complicated latex system. Despite the fact that the two halves were completely customizable, I could not get my side right and went through countless iterations (and $$) to try and get the right experience without waking to debilitating back, shoulder and neck pain. We then … →

“Mattress First - 129186 (I'd choose a different brand with hindsight.)”

The Mattress First brand

Posted by Brian from Brooklet, GA on March 23, 2017

Purchased this mattress due to price. When first purchased it, it was fairly stiff. Only after a year and a month of use, the mattress lost most of its stiffness, which is what I prefer. There was no sag however, but upon laying on it, it gave too much. I … →

“Serta iComfort Genius - 132056 (love this mattress)”

The Genius model from the Serta iComfort (Pre-2017) line by Serta

Posted by Pamela from Deland, FL on April 2, 2017

I don't wake up 15 times a night since I have been sleeping on this mattress →

“Saatva Classic 14.5" Firm - 349379 (Sagging is a real problem)”

The Saatva Classic Firm 14.5" model by Saatva

Posted by Joseph from Houston, TX on January 28, 2019

Like other reviewers, we have had some serious issues with sagging. My wife is extremely petite and her side of the bed sags as much as mine. Saatva has replaced our mattress twice now in 18 months, and it's still the same issue, so it's quite apparent that it's a … →

“iSleep - 137695 (Excellent!)”

The iSleep brand

Posted by Steve from Arlington, TN on April 25, 2017

My back pain went away after a few nights sleep. And has stayed away since then →

“Saatva - 140687 (Great Mattress!)”

The Saatva brand

Posted by Elsbeth from Denver, CO on May 6, 2017

My partner and I have been really happy we purchased the Zenhaven mattress. The company is so easy to work with and they are extremely accommodating. We did end up purchasing and returning the foundation because we decided to get our own platform bed instead. The return of the foundation … →

“Simmons BeautyRest Classic Heavenly Bed Pillowtop - 302406 (good warranty - not a great product)”

The Heavenly Bed Pillowtop model from the Beautyrest Classic line by Beautyrest

Posted by Kevin from Prospect, KY on August 13, 2018

I bought this via Westin after being happy with their beds over too many nights in hotels. I thought I was paying a premium price for "the best" product. My wife and I liked it initially - but a year in we are both unhappy. I am about 220 lb. … →

“Zenhaven Luxury Plush - 124633 (I was so crippled up with back & neck pain. now I feel great)”

The Zenhaven (Soft Side) model by Zenhaven
Purchased from Zenhaven

Posted by Jamie H from Aurora, CO on March 8, 2017

Was in constant back & neck pain. Now I am sleeping more & wake feeling much more rested. I love, love, love my Zenhaven!! →

“Serta International Touch - 137236 (The best night sleep ever, don't even move.)”

The Serta International Touch line by Serta

Posted by Stacy from Greenwell Springs, LA on April 23, 2017

We sleep on this bed when where stayingat a friends home. This mattress is the most comfortable mattress we have ever ever slept on. It's 14 years old but you would never even believe it. I normally get up at least 3 times a night at home but every single … →

“Sealy Posturepedic Wickford Bay - 231791 (DON'T BUY IT!!!)”

The Wickford Bay model from the Sealy Posturepedic (Pre-2017) line by Sealy

Posted by Kesha from Birmingham, AL on January 25, 2018

I buy this but in May 2017 from Roomstogo. It is now January 2018 and has to be replaced. The tech from Roomstogo did a measurement test and it failed. I was noticing my back hurts every morning no matter what... Roomstogo is awesome and is allowing me to replace … →

“Simmons BeautySleep Beaver Creek Plush - 309573 (Horrid! Do not purchase)”

The Beaver Creek Plush model from the Simmons BeautySleep (Pre-2017) line by Beautyrest

Posted by Lisa from Davenport, IA on September 2, 2018

We originally purchased this mattress 3 years ago. Within 2 months we had a warranty claim and for sagging in the middle. So we get the next one and it lasted about 18 months or so. Filed another claim. Got a 3 mattress delivered for $85, and it has lasted … →

“Serta Perfect Sleeper (Pre-2019) - 141700 (good)”

The Serta Perfect Sleeper (Pre-2019) line by Serta

Posted by mike from Erie, PA on May 10, 2017

eveery good →

“Purple Original - 132860 (Ice Box Fever! (terrible mattress))”

The Purple Original model by Purple

Posted by Will H from Flat Rock, MI on April 5, 2017

I expected the bed to be warm and cozy. It was freezing and made my back hurt. It was freezing every night. I had to place TWO heavy quilts over me to keep warm. And even then I never was as warm as I was with a light sheet ontop … →

“Kingsdown Brooklyn - 132975 (Sleeping on a cloud)”

The Brooklyn model by Kingsdown

Posted by Rizwan K from Mississauga, ON on April 5, 2017

I had originally asked for a firm top but they sold me soft top. But this mattress even though it's Brooklyn type mattress but when you lay down it perfectly supports you and is very comfortable. But I wish the sales person had given me what I asked for. →

“iSleep - 125211 (We love it.)”

The iSleep brand

Posted by Patrick from Roanoke, VA on March 10, 2017

We love it. We both get the mattress support we need while still being together. →

“iSleep - 125866 (Excellent mattress so far and I look forward to see how i...)”

The iSleep brand

Posted by Mark from Coralville, IA on March 12, 2017

Excellent mattress so far and I look forward to see how it holds up in the long run. It took about 2 weeks of sleep to figure out what level to have the air set at to achieve my comfort level. Once that was established my quality of sleep has … →

“iSleep - 139059 (Amazing customer service.)”

The iSleep brand

Posted by Lauren from Ponte Vedra Beach, FL on April 30, 2017

This bed is sold online/phone, which for a hands-on type like me was off-putting, but my chiropractor has one and recommended it for me too. My rep is Larry Long, who was extremely knowledgeable and helpful throughout the selection, purchase, delivery, set-up and later a malfunction which turned out to … →

“Spindle Natural Latex Medium - 139466 (Great latex mattress at the right price)”

The Organic Latex Medium model by Spindle

Posted by Michael from Stratham, NH on May 1, 2017

Was looking at latex good latex mattress and noticed that spindle was only 50 miles away in Massachusetts Went to their showroom and tested the mattress and liked the ability to adjust the firmness levels with the three levels of latex Salespeople real honest about the mattress and what to … →

“Beautyrest Symphony - 125190 (Terrible investment)”

The Beautyrest Symphony line by Beautyrest

Posted by Rafael from Calgary, AB on March 10, 2017

Matrix is bended and we will claim warranty to switch to another brand. Very expensive matrix and very poor quality →

“Southard - 40176 (Waterbed)”

The Southard brand

Posted by Mike from Port Charlotte, FL on January 27, 2016

Robert was a huge help. He helped me pick the right Waterbed mattress for me and without any pressure to buy. →

“Sealy Posturepedic Prichard Ultra Firm - 40218 (It' great for anyone with back problems)”

The Prichard Ultra Firm model from the Sealy Posturepedic (Pre-2017) line by Sealy

Posted by Kevin A from Tempe, AZ on January 27, 2016

I'm glad i purchase this mattress and for the price it was a steal. anyone with back problems should check this mattress out. →

“Ethan Allen Serenity Firm - 41721 (Not worth the $$)”

The Serenity Firm model by Ethan Allen
Purchased from Ethan Allen (Hartsdale, NY)

Posted by Anthony from Bronx, NY on February 4, 2016

Initially the mattress provided me with the comfort and firmness that I wanted but within 18 months that quickly deteriorated. I contacted customer service and they immediately sent a technician over to my house to evaluate the mattress. After the technician's evaluation I was awarded a full in store credit … →

“Novosbed - 41747 (Phenomenal bed and excellent customer support!)”

The Novosbed brand

Posted by Jay from Renton, WA on February 5, 2016

Never thought I'd be buying a bed from a website, but after numerous disappointments buying from mattress store and reading all the positive reviews on the novosbeds I decided to try my luck and buy the Queen medium firm (Aria) model. Suffering from sciatica about 8 years ago I have … →

“Natural Form - 42268 (The wool covering is excellent, it just works.)”

The Natural Form brand

Posted by Pat from Westerville, OH on February 7, 2016

After almost ten years it seemed that something was just not right. After calling and talking to the warranty person, he emailed testing instructions and i then found a leak in the air tubes on the other side of the bed. When called warranty back they stayed true to there … →

“iSleep - 227003 (Comfortable sleeping)”

The iSleep brand

Posted by James from Falun, KS on January 12, 2018

I like the ability to adjust the firmness and the built-in heating unit adjustable on both sides. Had a problem with the adjustable air mattress leaking on one side. They immediately sent a replacement when notified of the problem. Excellent service and honoring their warranty. I really like the bed. →

“Tempur-Pedic ClassicBed (2008) - 76202 (I need sleep!)”

The ClassicBed model from the TEMPUR Collection line by TEMPUR-Pedic

Posted by Patty from Arroyo Grande, CA on August 9, 2016

I'm sure the first 4-5 year this bed was ok, but I guess we ordered too firm. About 5 year into this bed I began having back and hip issues. Chiropractor here I come. I related the pain to cycling which I do 3 times a week, but didn't want … →

“Wayfair Sleep - 135066 (Amazing sleep that won't break the bank)”

The Wayfair Sleep brand

Posted by Christa from Worcester, MA on April 14, 2017

A friend told me about the Wayfair Sleep mattress, and I thought for less than $200, I'd give it a go. It arrived on time and once we got it out of the box, it practically unrolled itself. There was no odor whatsoever After waiting the full 48 hours for … →

“iSleep Sleep Adjustment Bed - 376498 (Like sleeping on air :-))”

The Sleep Adjustment Bed model by iSleep

Posted by Carol from Schaumburg, IL on May 24, 2019

Seriously, We originally bought an iSleep mattress in 2009. There was a small issue that was resolved within a couple days. In 2018 (**almost 10 years later**), and a move to the midwest, the mattress had gotten a bit worn and more than a bit dirty. It also wasn't holding … →

“iSleep Sleep Adjustment Bed - 379394 (Excellent Mattress! Outstanding Customer Service!)”

The Sleep Adjustment Bed model by iSleep

Posted by Darla from Fort Worth, TX on June 4, 2019

This is my second iSleep bed and I have never been happier! I upgraded to the newest model because one of the bladders developed a slight air leak and the pump wasn't working on one side. I contacted iSleep and they literally bent over backwards to make sure I had … →

“iSleep - 388755 (Repeat and very happy customer)”

The iSleep brand

Posted by Andrew from Plymouth, MI on July 22, 2019

I had my previous iSleep for about 17 years. The bed was/is still excellent but I had an electrical issue on the pump motherboard. May have been a surge. I tried finding a pump but then saw the toll free number on the back of it. On a long shot … →

“Select Comfort Sleep Number 7000 Bed - 526751 (Sleep Number 7000 rocks!)”

The Sleep Number 7000 Bed model by Sleep Number

Posted by Pat on May 6, 2021

We had a tube water mattress that did not require a heating source & was very comfortable but old. We shopped extensively in 2006 and decided Sleep Number was the way to go. Never looked back, one of the best decisions we made and worth every dang penny. The only … →

“iSleep Sleep Adjustment Bed - 568302 (Love this Mattress)”

The Sleep Adjustment Bed model by iSleep

Posted by Michele from Mesa, AZ on March 7, 2022

The iSleep mattress was custom made for my husband and I. Measurements were taken and our sleep patterns were assessed so that each side is perfect for each person. We have had great sleep and truly love that we can adjust the firmness to fit each of our needs. The … →

“Sleep Number Classic - 637858 (select comfort predates the select number mattress)”

The Sleep Number Classic line by Sleep Number

Posted by richard from Eugene, OR on March 9, 2024

I have owned my select comfort for several years, I modified my water bed frame for it ( shortened the plywood base length, and drilled holes at the head for the air lines), after my water bed failed. the people at select comfort are verry helpful, and stand behind their … →

Complaints for Warranty Claims

“Serta Bellagio - 1825 (fraudbuster)”

The Serta Bellagio line by Serta

Posted by Bob A from Jupiter, FL on March 27, 2012

After only 3 months our new serta mattress began to sag under us. the resulting hump in the middle can be seen 50ft away! Serta "inspector" comes out to inspect, but instead of using a straight edge level to measure the sag, he lays a string over the hump and … →

“Restonic Grand Palais - 2318 (Kills our backs!!!)”

The Restonic Grand Palais line by Restonic

Posted by Karen L from Mc Cook, NE on December 17, 2012

Paid quite a bit for set. ($1600) After three years was broke down. Looked like what I like to call "canoes" on each side. Factory rep came and measured the indentations on each side. Said they had a bunch of faulty materials and would redo the pillow top. Factory had … →

“Spring Air Back Supporter Euphoria Plush Euro Top - 1674 (Worst Mattress- DO NOT BUY)”

The Euphoria Plush Euro Top model from the Spring Air Back Supporter line by Spring Air
Purchased from Schewel Furniture

Posted by Marcia M from Roanoke, VA on November 1, 2011

We have only had a negative experience with the King Size Euro top Four Season Back Supporter Mattress manufactured by Spring Air and purchased from Schewel’s Department Store in Roanoke, VA. We purchased this bed because our old mattress was 12 years old and the mattress cover was beginning to … →

“Serta iComfort Insight - 2325 (Developed back issues because of this bed)”

The Insight model from the Serta iComfort (Pre-2017) line by Serta

Posted by Melissa H from Crestview, FL on December 20, 2012

Got this bed because it had a 25 year warranty and was comfortable at the store. After a few months back started hurting as the mattress contours to you and stays creating an uncomfortable sunkin hole you sleep in. So angry for the price I paid. I now have severe … →

“Stearns & Foster Hotel - 1507 (Stay Away from Macy's)”

The Stearns & Foster Hotel line by Stearns & Foster
Purchased from Macy's

Posted by William S from Marietta, GA on May 28, 2011

We bought a Hotel Collection mattress about 3 or 4 years ago and spent $2600 on a king set. Within 3 months, both sides started sagging, causing the center to rise. We called Macy's and they replaced it but would only replace it with the same model. After another 6 … →

“Corsicana Colonial Williamsburg - 1505 (sink hole)”

The Williamsburg model from the Corsicana Colonial Collection line by Corsicana
Purchased from Mattress Discounters (Henderson, NV)

Posted by Neal H from Henderson, NV on May 24, 2011

This mattress is the worst mattress I have ever owned. The sink hole is just getting worse and worse. I called the store to complain, and they sent out two guys to evaluate the problem. They concluded the frame was not supporting the mattress the way it should, causing the … →

“Corsicana - 2329 (lousy material)”

The Corsicana brand
Purchased from Hometown Furniture

Posted by Ellyn B from Sulphur, LA on December 22, 2012

cant get representive from corsicana to call nor the store, hometown furniture in sulphur louisiana to call me back and its been two months. it is really sad when you have a bed not even a year old yet that you have to leave and sleep in your recliner cause … →

“Sleeptronic - 1099 (The Worst !)”

The Sleeptronic brand
Purchased from Mattress Outfitters (Plano, TX)

Posted by Creg S from Dallas, TX on April 29, 2010

The worst bed I ever bought. I went back to the store the next day and told them it didn't feel like the floor model. they told be it would "break in". That it takes about 3-4 weeks. I've had it 7 months and it's still a piece of *&^%! … →

“None - 1594 (sleeping in a hole)”

The Advanced Rest model from the Beautyrest Beginnings line by Beautyrest
Purchased from Mattress Discounters

Posted by Jennifer B from Fredericksburg, VA on August 31, 2011

Bought my 1st mattress 4 years ago was replaced within two yrs due to the sinking, now less than two yrs SAME PROBLEM and wont replacesimmons warrenty is a joke ( NEVER BUY A SIMMOMS) the guy that they sent out to inspect the mattress said i should have no … →

“Beautyrest - 1208 (excessive dips in mattress)”

The Beautyrest brand

Posted by Gee D from Philadelphia, PA on November 10, 2010

This mattress is complete garbage. Its so bad that the company doesnt even honor their warranty with it. If you enjoy back pain and sleepless nights than this is definitely the mattress for you. I personally would be embarrassed as a company to make a product so terrible. I guess … →

“Lady Americana Sweda Gran Reserve - 1196 (worst $2,000.00 investment ever)”

The Gran Reserve model from the Lady Americana Sweda Memory Foam line by Americana
Purchased from Jerome's Furniture

Posted by Brent N from El Cajon, CA on October 29, 2010

when you spend a large amount of money on somthing you should be satisfied wrong!!!!!, sleep tek inspected matteress and found sagging and then reported no problem found "liar" i do not recommend sweda mattress or jeromes for that matter, good luck future shoppers, beware of false information and warranty →

“Serta Perfect Sleeper (Pre-2019) - 1225 (Customer Service Let-down)”

The Serta Perfect Sleeper (Pre-2019) line by Serta

Posted by Michael B from San Antonio, TX on November 23, 2010

I bought this mattress is AZ at a military AAFES store. It was a great mattress and slept well for about 6 months. After than the mattress began sagging on both sides. You could feel lumps in the middle 1/3 areas. I called Serta and they requested pictures and the … →

“Corsicana - 1686 (THE WORST EVER!!!)”

The Corsicana brand

Posted by Ashley H from Omaha, NE on November 14, 2011

Corsicana's products are terrible, 2 beds in less than 2 years that had the same problem. They are rude and overall very challenging to work with. They refused to help me in the end with getting another warranty exchange, therefore, I need to purchase another mattress (which I spent $1000 … →

“Serta Perfect Sleeper Intricate Firm - 1758 (How this Company Ripped Me Off!)”

The Intricate Firm model from the Serta Trump Home line by Serta
Purchased from The Brick (North Bay, ON)

Posted by Desiree S from Callander, ON on February 1, 2012

We bought a King Size Serta Trump Mattress and within 14 months it had an inch and three quarter body impression! My husband and I are neither obese people. We did not qualify under the warranty for a replacement mattress because of the fact that I cut off all the … →

“Corsicana - 1620 (Never a bargain)”

The Corsicana brand
Purchased from Lawson's Home Furnishings (Aiken, SC)

Posted by Mark H from Aiken, SC on September 9, 2011

Corsicana has been our worst mattress purchase ever. Support began to fail within days. The mattress was completely unusable within six months. Corsicana refused to warranty the mattress because the "body impressions" were not deep enough. Customer service has been non-existant. The mattress was purchased at a going-out-of-business sale, now … →

“Sealy TrueForm Cool Springs Cushion Firm - 2022 (Sealy TorturePedic)”

The Cool Springs Cushion Firm model from the Sealy Posturepedic (Pre-2017) line by Sealy
Purchased from Raymour & Flanigan

Posted by Steve S from Cato, NY on August 14, 2012

I bought this mattress hoping to get the maximum support and comfort for my frame. I am 6 feet 2 and about 250. This mattress is poorly designed as my hip bottoms out and causes a bowing of the body. Had to bring it to my moms garage and park … →

“Sealy - 1616 (Sealy not pro-customer)”

The Sealy brand
Purchased from Sleepy's

Posted by Kristine L from Jamaica, NY on September 8, 2011

this full-sized bed started sagging after a month of purchase. whats worse is that Sealy would not make a refund, insisting a clause that's not stated on its warranty. customer service of sealy was very uncooperative, bordering on rude. Definitely not pro-customer. sealy products are not worth even a penny. →

“Strobel - 1855 (company does not stand behind warrantee)”

The Strobel brand

Posted by Jeni H from Morgan, UT on April 24, 2012

I have spent the last 11 months trying to get this company to stand behind their warrantee. i have now been told that they will give me a discount. this matress was less than 6 years old and sags two inches. crap product and crap company. don't do it! not … →

“Chattam & Wells - 1607 (Over sold and under delivered)”

The Chattam & Wells line by Spring Air
Purchased from Sleepy's

Posted by Melanee J from Bear, DE on September 5, 2011

We finally decided to get a top of the line mattress since you spend 1/3 of life on it. Sleepy's salesman really pushed this one as top of the line. We moved away from Sterns & Foster at the recommendation of this salesman. What a mistake, we bought a new … →

“Dreameasy Adjustable Air Princess - 1459 (Worst I have ever had)”

The Princess model from the Dreameasy Adjustable Air Systems line by Dreameasy
Purchased from Artisan Furniture (Rome, GA)

Posted by Diane C from Rome, GA on April 19, 2011

This mattress created a 2-3 inch depression in center...when store manager came to inspect...he agreed a replacement should be made...when I called the company number he gave me...they said no....Im not a very happy customer... This company does not stand by their products... The place I purchased this mattress from … →

“Natura - 2341 (What a waste)”

The Natura brand
Purchased from Siesta Sleep Works

Posted by Julieann J from Blue Point, NY on December 29, 2012

After 5 months, we have huge body impressions on both sides of our bed. You would think we with 500 pounds which is not case. Needless to say, we have back issues since there is no support. We have been trying to resolve with retailer for almost 7 months.. It … →

“Englander Synergy - 1782 (Good luck getting your expensive Englander warranteed)”

The Englander Synergy line by Englander

Posted by Kent L from Shawnee Mission, KS on February 23, 2012

I'll cut to the chase: If you have any kind of stain, no matter how light or how small - warranty void. If you have not rotated your matress religiously - warranty void. Englander's version of their 15 yr warranty - rotate your mattress 1/4 turn (even though this causes … →

“Serta iComfort Savant Plush - 2342 (mattress is not supportive, backaches!)”

The Savant Plush model from the Serta iComfort (Pre-2017) line by Serta
Purchased from Sleep Country Canada

Posted by Cindy L from Burlington, ON on December 30, 2012

I purchased this mattress a year ago from Sleep Country $2500 and it seemed fine at first. But within a few months I noticed back and neck aches and kept waking all night. I went away on vacation and slept amazing and then realized it was my sagging mattress. I … →

“Pure Talalay Bliss - 2345 (Aches and pains)”

The Pure Talalay Bliss brand
Purchased from Siesta Sleep Works

Posted by David D from Astoria, NY on December 30, 2012

I was so looking forward to receiving my new Mezzanine mattress and 3" slow response active fusion topper. I previously had an "S" brand mattress with built in topper which after only 2 years has sunk in in the middle (the fiber fill material shifted outward) making some nights less … →

“Scandinavian Silkeborg - 1427 (A gulley would be more comfortable)”

The Silkeborg model by Scandinavian

Posted by David B from New Orleans, LA on March 18, 2011

We bought this mattress set after Katrina in the Fall of 2005. It was pretty comfortable for the first few years, but it just hasn't held up. During the night, we sink further and further down into the mattreess so that we wake up feeling like we're trapped in a … →

“Beautyrest - 1330 (Won't honor warranty)”

The Beautyrest brand

Posted by Jay N from Woodridge, IL on January 31, 2011

I am 6 years into a 10-year warranty. SImmons voided my warranty because of a stain that had absolutely nothing to do with the quality of their product. The mattress dips and hurts my back. Be aware they do not honor their warranty unless the mattress is pristine. No matter … →

“Origins Moonscape Visco Luxury - 1654 (Poor customer service)”

The Moonscape Visco Luxury model from the International Bedding (IBC) Origins Collection line by International Bedding
Purchased from Better Bedding (Torrington, CT)

Posted by Bob D from Torrington, CT on September 28, 2011

We purchased the mattress in Nov. 2008. It was suppose to be a great mattress with a great warranty. Well after having it for about 2 and 1/2 years we noticed that we were sinking into the middle of the bed and the fabric ripped on the beading on the … →

“Chattam & Wells Chateau Double Pillow Top - 1723 (Two Canyons)”

The Chateau Double Pillow Top model from the Chattam & Wells line by Spring Air
Purchased from Sleepy's (Selden, NY)

Posted by Scott G from Medford, NY on December 28, 2011

Shame On The Makers Of This Product. Don't Say Your The Best When Your Not. The Mattress Has Two Large Depressions Were My Wife And I Sleep. Sleepy's Is The Seller And They Sent A Rep Out And He Denied The Calim For A Stain. I Guess If You Put … →

“Serta iComfort Insight - 2353 (DO NOT BUY THIS MATTRESS!!!)”

The Insight model from the Serta iComfort (Pre-2017) line by Serta
Purchased from Conn's (Lafayette, LA)

Posted by Shannon S from Lafayette, LA on January 3, 2013

They love to sell this product by saying it has a 120 day guarantee! Dont buy into that! I purchased one on 12/27/2012. Slept in it for a week and was in tears every morning when I woke because my back hurt so bad. Contacted Conn's to let them know … →

“Serta - 1110 (Serta Sucks)”

The Serta brand
Purchased from Mr Mattress

Posted by Kim P from Ellicott City, MD on June 17, 2010

This king size firm mattress lasted a year, maybe. We now have almost 2 inch indentations on both sides of the mattress. My wife weighs 120 and I weigh 195, so explain why this happened. So after five months of dealing with their idiots at customer service I am told … →

“Sealy Posturepedic Reserve Series - 1241 (Horrible and Sealy would not replace)”

The Sealy Posturepedic (Pre-2017) line by Sealy
Purchased from Dillard's (Austin, TX)

Posted by John H from Austin, TX on December 4, 2010

This is a piece of junk. We tried to get the manufacturer to replace it. The guy came out and barked: "How old is this? " It was about three months old, within the warranty. He took some measurements and said he'd get back to us. HAH! Don't buy any … →

“PranaSleep - 2356 (City Mattress, PranaSleep is the worst!)”

The PranaSleep brand
Purchased from City Mattress (Niagara Falls, NY)

Posted by Karl S on January 4, 2013

City Mattress told us this is normal to have depressions like we have. 3,000.00 to have depressions........If you roll over in the middle, you will slide back to either side. I ask the salesman at the Niagara Falls store why he didn't tell me that there would be depressions and … →

“Englander - 1300 (Over 2 1/2 in sag and on only 2 years old)”

The Englander brand
Purchased from Scott's Furniture (Cleveland, TN)

Posted by Jennifer M from Athens, TN on January 13, 2011

purchased the "top of the line" available at our local furniture store, Scott's Furniture in Cleveland, TN, paying over $1500 for a queen size mattress set from Englander with the then "new" Bamboo cover that "wicks" moisture away providing a better night's sleep. They failed to mention that while the … →

“Aireloom - 1295 (Don't waste your money!!!)”

The Aireloom brand
Purchased from RC Willey (Henderson, NV)

Posted by Theresa O from Pahrump, NV on January 9, 2011

I totally concur with the previous review. After less than 1 1/2 years of use my husband and I each had our own "pit" that we slept in. I contacted RC Willey where we purchased it. They had a "mattress inspector" come to check it out. He laid out a … →

“Stewart & Hamilton - 1285 (It Sucks)”

The Stewart & Hamilton brand
Purchased from American Freight

Posted by Rhonda M from Oviedo, FL on January 6, 2011

Purchased this mattress less then 2 months ago. It totally collasped on the right side. I called the store American Freight and they said I need to take pictures and bring it in to them. Then they will call the mattress people to see what can be done. So in … →

“Carolina Mattress Guild Nature's Image Radiant Plush - 2455 (Doesnt feel right - sore back each day)”

The Radiant Plush model from the Carolina Mattress Guild Nature's Image line by Carolina Mattress Guild

Posted by Toni S on February 7, 2013

After looking at many cheaper models due to budget - finally resolved to investing more and bought the plush on recommendation that I was best suited to a plush (from Sleepys sleep test) - had asked for firm and had great sleep on that type for years. Got it home … →

“Stress-O-Pedic Chateau - 1684 (Worst Mattress EVER!)”

The Stress-O-Pedic Chateau line by Stress-O-Pedic

Posted by Anonymous from Davis, CA on November 12, 2011

This review is based on the Stress-O-Pedic Chateau Series Latex Bed sold to us with the Liggett & Platt adjustable foundation. The adjustable foundation is WONDERFUL...we are keeping that. The Stress-O-Pedic Mattress is the problem and this review is based on that only. We were told this bed was a … →

“Serta Trump Home - 44922 (HORRIBLE MATTRESS DEVELOPING BAD IMPRESSIONS)”

The Serta Trump Home line by Serta
Purchased from QVC

Posted by Rebecca G from Dodge City, KS on February 17, 2016

This mattress was purchased in April of 2015 and it has already began developing sink holes where my husband and i sleep if you roll to the middle it is much firmer. Horrible design not even close to luxury. Do not waste your money on this one. We paid $1,400.00 … →

“Southerland - 1553 (THE WORST MATTRESS AND SOUTHERLAND WARRANTY IS A JOKE)”

The Southerland brand

Posted by Courtney Y from New Orleans, LA on July 19, 2011

I purchased this mattress approximately 14 months ago. After about 3 months, it began to sink in the middle. When 2 people sleep in the bed, you literally have to hold yourself to the side to keep from falling on each other in the middle. The store I purchased the … →

“Lady Americana Sweda Gran Reserve - 1260 (Bad Choice of a Mattress)”

The Gran Reserve model from the Lady Americana Sweda Memory Foam line by Americana
Purchased from Jerome's Furniture (San Diego, CA)

Posted by Jim F from San Diego, CA on December 17, 2010

Our Mattress is very uncomfortable. We are not happy with our purchase from Jerome's. It has a 10 year warranty that doesn't allow a return. We had a Mattress Inspector come and took measurements and said there was a problem then we received a letter that said that it was … →

“Carolina Mattress Guild Nature's Image - 1229 (Horrible - Do not buy - Especially from Rooms to Go)”

The Carolina Mattress Guild Nature's Image line by Carolina Mattress Guild
Purchased from Rooms To Go

Posted by Sarah F from Tampa, FL on November 28, 2010

My boyfriend and I bought this bed from Rooms to Go. I thought it would be a nice alternative to the Tempurpedic bed which were way too expensive for us. Well I should have listened to my boyfriend and just gotten another spring mattress! This thing is horrible. It was … →

“Spring Air Four Seasons Camelot Pillow Top - 1280 (I will never purchase another Chattam & Wells product again...)”

The Camelot Pillow Top model from the Chattam & Wells line by Spring Air

Posted by Dawna D from Santa Rosa, CA on January 2, 2011

I finally decided to purchase an expensive bed/mattress. I decided to go with Chattam & Wells~ Sadly after having the bed for less than a year I noticed defects~ contacted a rep for Chattam and Wells as there is a 10 year warranty. I was told that they would not … →

“Sealy Posturepedic Signature Series - 2367 (Sealy scammed us.)”

The Sealy Posturepedic (Pre-2017) line by Sealy

Posted by William R from Hinsdale, IL on January 10, 2013

This was supposedly a higher end model, Sealy Posturepedic Signature Greenhurst Luxury Firm Euro PillowTop, and came with a 10 year warranty. But this bed started sinking within just a few months. Now after 2 1/2 years the divots are so deep that my wife and I have to help … →

“Serta iComfort Genius - 2369 (Customer Service Sucks)”

The Genius model from the Serta iComfort (Pre-2017) line by Serta
Purchased from America's Mattress

Posted by Bob M from Wilmington, NC on January 11, 2013

Good mattress but in today's day and age, if you spend 2k, you should have wonderful customer service from a central location, not a local sales rep. →

“Serta - 2371 (NEVER again buy a Serta)”

The Serta brand
Purchased from Mattress Warehouse

Posted by Debbie R from Birmingham, AL on January 13, 2013

As long as I live, I will NEVER buy another Serta mattress. A 105 lb. girl slept on this mattress for less than a year and it began sagging but not quite at the 1 1/2 inch mark to keep us from filing a claim. Shame on you Serta. →

“Serta Vera Wang - 2385 (Stuck in the 3" Cave)”

The Serta Vera Wang line by Serta

Posted by Patricia D from Antioch, IL on January 19, 2013

Threee years ago I bought what I thought would be the best mattress for my back wrong. Two and on half years later the center of tghe matress caved in and when you stand it on its side to turn it all the insides fall to one side, turn it … →

“Sealy Posturepedic Diamond Bar Plush - 1895 (body pain in bham)”

The Diamond Bar Plush model from the Sealy Posturepedic (Pre-2017) line by Sealy

Posted by Colin J on May 20, 2012

Purchased this horrible mattress ,having explained to sales person concerns about neck and back pain ,after 2 months i have neck,lower back and headache pain,the mattress springs feel as though they are digging into your ribs,we also felt that the mattress was not level regardless of the fact that we … →

“Serta Vera Wang - 1912 (The single most horrible mattress ever made.)”

The Serta Vera Wang line by Serta

Posted by Katharine J from Washington, NC on June 10, 2012

I bought this king sized mattress set originally in spring of 2007. It felt *great* in the showroom, and took a lot to convince me- as it was the most expensive one there. I believe in 'you get what you pay for', so I ponied up the $1500.00. It took … →

“Ethan Allen - 1930 (Hills and valleys)”

The Ethan Allen brand
Purchased from Ethan Allen (Tustin, CA)

Posted by Marlene J from Mission Viejo, CA on June 28, 2012

Was told by salesperson that this would be the best mattress for my husband and myself because of our weight and height difference. Comany sent someone out to inspect mattress and found it faulty but would not honor the warranty due to small stain on mattress. My granddaughter spilled juice … →

“Sealy Posturepedic Rock Creek Park - 2035 (Worst Mattress for the most money.)”

The Rock Creek Park model from the Sealy Posturepedic (Pre-2017) line by Sealy
Purchased from Woodland Furniture (Woodland, MS)

Posted by Suzanne T from Columbus, MS on August 18, 2012

This mattress causes all kinds of pain. After a while you are sleeping in a hole. This caused me to get a frozen shoulder and had to endure months of excruciating therapy. We then had it replaced and now we are experiencing the same thing all over again. This time … →

“Eclipse - 2121 (eclipse mattress complete garbage)”

The Eclipse brand

Posted by Dave R from Oceanside, NY on September 25, 2012

purchased defective mattress sagging and mjssing a corner support called company.was told by the owner of company to put it on the roof of my car and drive an 1hr 30 mins from ny to nj and they will fix it while i wait and drive back ,can you imagine … →

“Sealy Posturepedic Reserve Series - 2105 (two giant holes created to sleep in)”

The Sealy Posturepedic (Pre-2017) line by Sealy
Purchased from Roomful Express Furniture (West Mifflin, PA)

Posted by Erin F from Bethel Park, PA on September 17, 2012

My mattress was deemed defective. Instead of the company standing behind their product and doing what needed to be done for customer service and to represent their commitment to not having defective products, it took 5 months to have resolution. The company charges delivery and mattress removals (even for their … →

“Sealy - 2077 (Guarntee same as warranty)”

The Sealy brand
Purchased from Better Bedding (Ansonia, CT)

Posted by Russell S from Oxford, CT on September 5, 2012

Sealy's raves best support, but after mattress is used (only 4 years old) at a cost of $ 2800.00 for the set. They didn't want to hear about being uncomfortable in their product, that it will only get softer in time. Great to hear Claims their warranty is the same … →

“Serta Trump Home Luxury - 2137 (Seriously Aching Back)”

The Serta Trump Home line by Serta
Purchased from Jeff Lynch (Greenville, SC)

Posted by Pamela J from Greenville, SC on October 2, 2012

This mattress has made me move it to the guest bedroom. My husband whose weight is about 180lbs and I my weight is 140lbs and after 18months the middle of the mattress has terrible lumps which had us waking up throughout the night in pain. We contacted Jeff Lynch where … →

“Corsicana - 2150 (Bad mattress)”

The Corsicana brand
Purchased from Best Mattress & Beds (Lexington, KY)

Posted by Yasir A from Lexington, KY on October 10, 2012

I had an awful experience with this mattress, because it is really uncomfortable, when I wake in the morning I have a back pain and some times I awake in the midnight from the uncomfortability. And I contacted the dealer to come and inspecting the mattress, then they came and … →

“Restonic - 2156 (Horrible!!!!!)”

The Restonic brand
Purchased from Mattress City (Pompano Beach, FL)

Posted by Carol H from Pompano Beach, FL on October 12, 2012

Would not buy, ever again. Feel cheated. Horrible back pain, cannot turn in bed, can't get out of foam depression. Horrible warranty, by company and dealer. Do not patronize →

“Stewart & Hamilton - 2023 (avoid at all costs)”

The Stewart & Hamilton brand
Purchased from American Freight (Fort Lauderdale, FL)

Posted by David W from Pompano Beach, FL on August 15, 2012

Within 3 months, the side cushioning collapsed and blew out. Within 6 months, another side went. And my wife and I are not morbidly obese people. No support. Lumpy. I wake up in the morning in pain. Has formed a valley in the middle which has brought my wife and … →

“Campbell - 2107 (saggy middle)”

The Campbell brand

Posted by Jen L from Paragould, AR on September 18, 2012

When we bought this mattress set it was supposed to have a 30 yr war. and we were told that the full war. was good for 5 yrs then it would be prorated. We have had this bed for a little less then 4 yrs and in the middle it … →

“Serta Vera Wang - 2170 (Wish I would have done more research!)”

The Serta Vera Wang line by Serta

Posted by Jason F from Omaha, NE on October 19, 2012

My wife and I purchased a Vera Wang mattress for $2500 in April of 2011. It was less than 6 months before it started sagging pretty badly. We rotated the mattress as we were told to in their instructions, and it was still that bad. We contacted The Bedding Company … →

“Serta - 2172 ($3,000 Wasted )”

The Serta brand
Purchased from Macy's

Posted by Jane H from Atlanta, GA on October 20, 2012

If you like throwing away $3,000 - this is your bed. Feels like you're sleeping on cotton balls after 3 months. Foam breaks down. You'll be sleeping in a hole.. Want to roll over you have to climb up hill first. Like waking up at 2am drenched in sweat. You … →

“Serta iComfort Insight - 2197 (Holy saggy batman)”

The Insight model from the Serta iComfort (Pre-2017) line by Serta

Posted by Debra V from Fond Du Lac, WI on October 29, 2012

We took time and chose our set carefully for the right comfort level and this mattress started out quite firm but within weeks it lost its ability to return to shape, we now have a visible big high spot in the middle of the bed and sink down 6 inches … →

“Corsicana Colonial Heritage - 2199 (Roll together)”

The Heritage model from the Corsicana Colonial Collection line by Corsicana

Posted by Lynn L from Port Hope, ON on October 30, 2012

I have had this Mattress for 8 months and I have say it was the worst thing that we have ever slept on. In a matter of months I have a vally in the middle of it is just getting worse as time go. Maybe if you are getting this … →

“Tempur-Pedic CelebrityBed (2008) - 2216 (Only Good for 5 Years)”

The CelebrityBed model from the TEMPUR Collection line by TEMPUR-Pedic

Posted by Brian S from Austin, TX on November 8, 2012

Paid almost $3500 for mattress, foundation and delivery in May 2005. Already had a 3-bed beam support system with 6 legs. Mattress felt great and provided excellent support for first five years or so. Rotated, not flipped (you can't), mattress every 12 months or so. Started to notice soft spots … →

“Chattam & Wells - 1577 (Foam Trap Or Valley Trap)”

The Chattam & Wells line by Spring Air
Purchased from Mattress Land (Visalia, CA)

Posted by L T from Visalia, CA on August 14, 2011

Loved the bed at first but has not held up considering it's $3600 price tax. At nine years the foam is so broken there is no support and getting out of bed seems like climbing out of a deep hole. We decided it would be better to by a good … →

“Spring Air Back Supporter Four Seasons - 2244 (Terrible)”

The Spring Air Back Supporter line by Spring Air

Posted by Rosalie S from Henderson, KY on November 17, 2012

DO NOT PURCHASE THIS MATTRESS! After 6 months the mattress begins to sag and Spring Air gives you the run arounds over the warranty of the mattress. There is a 2 inch sag and my husband and I have to put pillows between us to keep from rolling on top … →

“Beautyrest - 2247 (Plush Simmons Mattress cave in)”

The Beautyrest brand
Purchased from Macy's

Posted by Darissa H on November 19, 2012

I had always slept in a Simmons bed since I was a child. My parents and grandparents never brought another brand of matters because my family believed “It was worth buying a Simmons for its reliable quality.” I got married last year and obviously I told my husband our mattress … →

“International Bedding - 2281 (Bad bed)”

The International Bedding brand
Purchased from Sleepy's

Posted by Bob C from Mechanicsburg, PA on December 2, 2012

Thought i was getting a good bed because i spent alot of money on it. Only to find out that the 10 year old bed that i had was better. Sleep's,Dr. Breus,or IBC who ever it is does not stand behind this product. Is not much to say but the … →

“Serta iComfort Savant Plush - 2284 (I regret the purchase of my iComfort)”

The Savant Plush model from the Serta iComfort (Pre-2017) line by Serta
Purchased from Bedmart (Chandler, AZ)

Posted by Sharon S on December 2, 2012

I am so dissapointed in my $2,000 iComfort bed and even more dissapointed in the level of customer service from Serta. I am playing by Serta's warranty rules yet after numerous calls and visits to the store where we purchased it, and two calls to Serta, my husband's side is … →

“Restonic - 2404 (Complete Failure)”

The Restonic brand

Posted by Penny B from Frisco, TX on January 23, 2013

I purchased the bed in November 2009 asking for the top of the line to support my large husband. We were told that the Palomino was the "Best of the Best" and would NEVER be a problem. By Septemaber of 2011 both sides had collapsed (we rotated it every month). … →

“Sealy Delphi Select Plush Euro Pillowtop - 2468 (Horrible bed and sealy does not stand by their products)”

The Delphi Select Plush Euro Pillowtop model by Sealy

Posted by J T from New Port Richey, FL on February 12, 2013

We had a similar mattress for about 8 years. Sealy replaced it with this comparable model under our ten year warranty. We were thrilled. The new mattress is less then 3 months old and has depressions in it almost as bad as our 8 year old previous mattress. Sealy had … →

“Sleep Comfort Visco Memory Foam - 2473 (Perfect Mattress for Entertaining Terrorist)”

The Visco Memory Foam model by Sleep Comfort

Posted by Ellen M from Show Low, AZ on February 15, 2013

I have bought better mattesses at roadside mattress builders for $79 per set. After 10 months the mattress had two permanent dips the length of our bodies. We went on vacation, came home, and they still had not puffed back up. We are not heavy people. I am 5'11" and … →

“Beautyrest - 2484 (Don't Buy Simmons!)”

The Beautyrest brand
Purchased from Sleep Train (Temecula, CA)

Posted by Ash K from Temecula, CA on February 18, 2013

Paid a few thousnads dollars for the worst mattress I have ever purchased in my entire life! My 8 year old mattress I had was better than this! Eventhough Sleep Train & an independent company told me indeed my mattress is defective and was since day 1, Simmons will not … →

“Serta Trump Home Luxury - 2495 (Disgrace to the Company )”

The Serta Trump Home line by Serta

Posted by Ashley Y from York, ON on February 22, 2013

the mattress began sinking at the 2 month point after purchase when the retailer was contacted a large pile of paperwork was given to us which needed to be completed. they took several months to review the complaint and then could not bother to show up at any of the … →

“Europa - 2502 (Europa/Bedmart Doesn't Honor Warranties)”

The Europa line by International Bedding
Purchased from Bedmart (Chandler, AZ)

Posted by Jesse C from Chandler, AZ on February 24, 2013

We have tried for the last 3 years to get Bed mart and IBC Europa to honor the 10 year warranty on this matress. After the first year of having the matress we have a 3" depression on each side, where we sleep. We followed all instructions about standing up … →

“Carolina Mattress Guild Nature's Image Radiant Firm - 2507 (Disastisfied with Carolina Firm Radiant Queen Mattress)”

The Radiant Firm model from the Carolina Mattress Guild Nature's Image line by Carolina Mattress Guild

Posted by Lara N from New York, NY on February 26, 2013

After 1 month the bed is sinking in the area that I regularly sleep. Sleepys came and set up the bed frame, box spring and mattress and after just 4 weeks the mattress is already losing firmness and shape and sinking. At 120 lbs. I am not a large or … →

“Natura Green Tranquil - 2511 (Disappointed)”

The Tranquil model from the Natura Green Series line by Natura

Posted by Carolyn W from Scottsdale, AZ on February 27, 2013

We ordered the king size Tranquil and upon delivery, when we took it out of the box, it appeared to be raised in the middle and had slight dips on the two sides. I convinced myself this had to be the result of shipping upright in the box. But on … →

“Aireloom - 2520 (Sagging on both sides up to 11/2")”

The Aireloom brand
Purchased from Best Mattress

Posted by Gary M from Mesquite, NV on March 3, 2013

Air Loom Mattress Co. (E.S. Kluft & Company) warrantied the first mattress and we upgraded to the Carlton East King firm with the understanding that a $2700.00 mattress would perform to the company and my standards. Not so, after only 110 nights of use the same situation of sagging occurred. … →

“Englander - 2524 (lumpy in lubbock)”

The Englander brand

Posted by Marcia C from Toledo, OH on March 5, 2013

extremely horrible mattress and company,you will need a lawyer, this company's warranties aren't worth the paper their written on,no customer loyalty,company customer service not helpful →

“Summerhill & Bischop - 2536 (oaky at first)”

The Summerhill & Bischop line by Ortho

Posted by Jaime H from Spotsylvania, VA on March 10, 2013

We needed a new mattress and it was good for the first 4 years. It began to deteriorate after the 4th year. If you have the choice do not buy this mattress. It will not keep up with the warranty of time given. If you need to buy it please … →

“Serta Trump Home - 2555 (Gone bad after 2 years)”

The Serta Trump Home line by Serta

Posted by Luz S from Crestview, FL on March 13, 2013

We have had this mattress for 24 months. We have severe body impressions that are now causing us of have restless nights and back pain in the morning. Serta has denied our claim since the body impressions aren't greater than 1 3/4" in depth. My husband is in the military … →

“Carolina Mattress Guild Town & Country Venice Plush - 2571 (Worst mattress we have ever bought)”

The Venice Plush model from the Carolina Mattress Guild Town & Country Collection line by Carolina Mattress Guild
Purchased from Hartsville Furniture

Posted by K O from Clemmons, NC on March 18, 2013

After 1 year there were definite sags in the bed. Since they are less than 2" (they are about 1.5") it is not covered under the warranty. They only way to sleep now is to get in your hole and not move the whole night. We had to replace after … →

“Spring Air - 2589 (Worst buy of our lives)”

The Spring Air brand

Posted by Elise S from Alexandria, ON on March 25, 2013

After less than one year there was a noticeable bump in the middle of the bed, and deep body impressions on both sides. We turned it often and that made no difference. In addition to the horrible lack of comfort, it is also hot to sleep on. We have had … →

“Saatva - 2429 (Luxury Firm Mattress Experience)”

The Saatva brand
Purchased from Saatva

Posted by Maria B from Brooklyn, NY on January 30, 2013

We purchased the Luxury Firm mattress. After sleeping on it for several, we found it very uncomfortable. My arm regularly falls asleep and I wake up having to change positions and with that awful prickly feeling. We were reluctant to go through the hassle of returning it and having to … →

“Beautyrest Classic - 2177 (hang on to your money)”

The Beautyrest Classic line by Beautyrest

Posted by Cammy W from Mountlake Terrace, WA on October 21, 2012

Don't ever buy a ": just returned today after only one night" there's nothing wrong with it you just don't get the 100 days to try out bed. BAD move on my part. They sent it back because is sagged and was lumping, All I wanted was an exchange, Oh … →

“ComforPedic - 2438 (Hell killing us little by little)”

The ComforPedic line by Simmons
Purchased from US-Mattress (Brighton, MI)

Posted by Elise M from Dunedin, FL on February 2, 2013

We spent $2500 for that mattress that is killing us night after night. There is significant heat produced in about 30 to 60 minutes where your body lies, therefore you have to move all night to avoid those hot spots! We have contacted Simmons. They don't want to include that … →

“Dormia Adjustable - 1247 (dormia inferior products)”

The Dormia Adjustable line by Dormia
Purchased from Dormia

Posted by Roy R from Dunedin, FL on December 8, 2010

anyone looking to purchase a quality mattress should investigate the reputation of the seller. we can`t be certain that a business will have our best interests as thier primary concern.i would like them to say that service is our most important product .you must protect yourselves where the warentees are … →

“Boyd Fluid Suspension Pembroke Pillow Top - 1264 (Too bad it didn't last)”

The Pembroke Pillow Top model from the Boyd Fluid Suspension line by Boyd

Posted by Roger H from Astoria, NY on December 21, 2010

This soft sided mattress is made extremely poorly and is not durable. The manufacturer won't uphold their own warranty. They are unwilling to do anything about the poor workmanship or quality of their product and stand by their retailer. Don't buy garbage from these thieves unless you want to replace … →

“Classic Brands - 1523 (SUCKS)”

The Classic Brands brand

Posted by Dan E from Minneapolis, MN on June 9, 2011

after less then 5 yrs normal use by a single male one of the air mattresses is leaking- when i contacted the warranty dept they said i had to have a receipt- i received the bed as a gift and do not have access to a receipt- they then said … →

“iSleep Sleep Adjustment Bed - 1636 (The sink hole bed )”

The Sleep Adjustment Bed model by iSleep

Posted by Kristi T from Waterloo, WI on September 18, 2011

I can not begin to tell you how disappointed I am in this bed. We have had this bed for four years and have tried to make it work, especially after spending $3,000.00 dollars! I too, trusted our chiropractor's advice and truly wanted to believe this was going to help … →

“Innomax Supple-Pedic - 1708 (deceiving)”

The Innomax Supple-Pedic line by InnoMax

Posted by Jen H from Roy, UT on December 9, 2011

great in the beginning. even talked two friends into buying one. best sleep i ever had. three years later it begain sagging. seven years later the company barely acknowledges my e-mail or phone calls. I am yest to see a refund or replacement. not worth the $3,000 i paid for … →

“Natura Green Serene - 2111 (Giant wrinkle)”

The Serene model from the Natura Green Series line by Natura
Purchased from Sleep City (Napa, CA)

Posted by Lynn S from Napa, CA on September 18, 2012

After 3 years of sleeping on a $300 futon, I thought I'd save & invest in a good quality mattress. After searching at several stores for "green" mattresses, I found the Natura Serene and purchased one. At first, I really liked the mattress - it was very comfortable. But during … →

“Serta Perfect Sleeper Addison Euro Top - 1085 (Serta sucks!!)”

The Addison Euro Top model from the Serta Perfect Sleeper (Pre-2019) line by Serta
Purchased from Mattress and More (Columbus, IN)

Posted by Jerry R from Corydon, IN on February 16, 2010

Have a 10 month old Serta Addison that is sagging so bad you cannot sleep on it. Have emailed Serta with no response, so assume warranty is a farce. →

“Aireloom Hotel - 2595 (My wife and I are in PAIN !)”

The Aireloom Hotel line by Aireloom

Posted by Owen W from Chestertown, MD on March 31, 2013

After spending $3000+ for this mattress, we thought we would have a great mattress by which we could get a good night's sleep. After just 6 months of use (was new from Macy's) both of us are sleeping in deep body impressions, so much so its become like climbing a … →

“Corsicana Brigham Compass Euro Top - 2616 (lumpy,sinking indentations 4th mattress in 5 months )”

The Compass Euro Top model from the Corsicana Brigham Collection line by Corsicana

Posted by Christina A from Olin, NC on April 11, 2013

Bought this mattress and after 1 week it was sagging by 2 inches. Returned and replaced with another and had to return again 1 month later. Once again returned 1 month later. Now having trouble with the Quality Mattress Outlet in Tucson AZ returning phone calls, coming to check the … →

“Summerhill & Bischop - 2620 (Dreadful product/worse customer service)”

The Summerhill & Bischop line by Ortho

Posted by Joyce C from Whittier, CA on April 14, 2013

Initially this mattress was quite comfortable. Now, just about two years later it is sagging in the middle and lumpy on the edges. Never had back pains on mattresses owned for 10-20 years. Now sleeping is very uncomfortable. When I complained to Ortho from whom this was purchased got NO … →

“Sealy Memoryworks Serena Plush - 2629 (Surface integrity lost in less than 7 months, also too Hot!)”

The Serena Plush model from the Sealy Memoryworks line by Sealy
Purchased from Macy's

Posted by Kathleen S from Fallbrook, CA on April 17, 2013

Having purchased this mattress for medical reasons, I wish I had bought a real tempurpedic. The bed lost it's comfort and quality within 8 weeks of delivery. The surface was also "HOT" until it was winter outside.Sealy won't honor warranty on a defective bed and now the bed is triggering … →

“Serta iComfort Insight - 2636 (Old Softy)”

The Insight model from the Serta iComfort (Pre-2017) line by Serta

Posted by Cindy F from Mathews, AL on April 22, 2013

This bed does have soft places even after one year. If you need any firm support this bed is not for you. I weigh 130lbs and my husband weighs 200, It is very obvious if you get on his side of the bed that there is a softer feel even … →

“Englander - 2638 (Lousy warranty)”

The Englander brand

Posted by Jim M from Fort Mohave, AZ on April 23, 2013

My wife and I purchase this bed because of the salesman's comments on it and initial tryout was comfortable plus he stated that it had a non prorated warranty. After 6 years the bed created to soft spots one on the right and one on the left with the center … →

“King Koil - 2640 (### Do NOT buy King Koil or any Comfort Solutions Product)”

The King Koil brand

Posted by Christian B from Bethlehem, PA on April 23, 2013

We purchased a mattress, had major problems with it within the first month. The King Koil product that we purchase was manufactured in Florida by Dixie Bedding. Our Comfort Solutions product, King Koil Exquisit, was anything but exquisite as we observed major product defects within the first month of owning … →

“Carolina Mattress Guild Nature's Image Essential Pillowtop - 2644 (No springs = Sleeping in a crevice)”

The Essential Pillowtop model from the Carolina Mattress Guild Nature's Image line by Carolina Mattress Guild
Purchased from Rooms To Go (Schertz, TX)

Posted by Jessica M from San Antonio, TX on April 25, 2013

My husband and I agreed on this bed because he prefers a firmer bed and this one did not seem too hard for me. The pillow top at the time of purchase was not too soft and because of the lack of springs, we hoped we would not experience the … →

“Corsicana - 2668 (warrenty)”

The Corsicana brand

Posted by Tom S from Marietta, OK on May 11, 2013

stand behind your product you say its a 10 year warranty then you want to back out of it you need to get out of the business →

“Sleeptronic - 2675 (UNHAPPY SLEEPER)”

The Sleeptronic brand

Posted by Sharon P from Irving, TX on May 15, 2013

Sleeptronic Dream ( Actually a pricey Nightmare now) mattress was purchased in 10/2011.Bed was very comfortable up to a couple if nights ago other than if you went to the middle you were climbing up hill.I could live with that.Now the insides are buckling on one side and of course … →

“Beautyrest Legend Plush - 2680 (Worst mattress ever!)”

The Legend Plush model by Beautyrest

Posted by Clarissa C from Richmond, VA on May 21, 2013

We exchanged a defective Kingsdown mattress for the Simmons Beauty Rest Legend Plush and after 4 months there was a ridge in the middle of the king mattress and indentations of 1 1/2" on one side and 1 5/8" on the other. Our warranty was denied because we have 5 … →

“Serta Perfect Sleeper Capitol Firm Top - 2689 (Saggy Lumpy Dumpy)”

The Capitol Firm Top model from the Serta Perfect Sleeper (Pre-2019) line by Serta

Posted by Jim C from El Segundo, CA on May 25, 2013

The mattress looked and felt very nice when I purchased it. Only a few years later and it sags more than an inch. I've been attempting to get Serta to honor their warranty for four months now. Two Serta inspections and numerous calls and emails later and I'm still stuck … →

“Carolina Mattress Guild - 2690 (RIP-OFF!!!)”

The Carolina Mattress Guild brand
Purchased from Rooms To Go

Posted by Car U from Midland, TX on May 26, 2013

I purchased this mattress because i wanted a firm bed that did not sag and give me lower back aches. The first month it was fine but from then on it's only gotten worse! I sleep alone and it doesn't matter what side i sleep on I still end up … →

“Serta iComfort Genius - 2691 (Sags, and NO Support after 4 months)”

The Genius model from the Serta iComfort (Pre-2017) line by Serta

Posted by Mike D from New Braunfels, TX on May 29, 2013

I purchased a Serta, iComfort Genius, King Mattress and foundation on November 20, 2012. After four months the foam is soft, saggy and offers no support. Mattress Firm sells this bed as a firm bed which it was for a few months. I filed and paid $25.00 for an inspection,a … →

“Sertapedic (Pre-2017) - 2706 (Now I have scoliosis)”

The Sertapedic (Pre-2017) line by Serta

Posted by Tiffany M from Fountain Valley, CA on June 6, 2013

This bed does not support, and I only weigh 130. It's not like I weigh that much excuse the sagging in this bed. It settles in so low after only a year. I was only 28 when I found out about the scoliosis and was told that it could be … →

“Serta iComfort (Pre-2017) - 2708 (From GREAT to HORRIBLE )”

The Serta iComfort (Pre-2017) line by Serta
Purchased from Mattress Firm (Round Rock, TX)

Posted by Tim D from Austin, TX on June 9, 2013

We bought the new Revolution Icomfort by Serta from Mattress Firm January 2012 on the recommendation of the salesman (Joseph Sabino). He told us that after the break-in period that we would find the mattress would contour to our body and give us the support we're looking for. In the … →

“Serta iComfort Genius - 2726 (Not happy )”

The Genius model from the Serta iComfort (Pre-2017) line by Serta

Posted by Tom S from Council Bluffs, IA on June 20, 2013

When I purchased the bed I was in heaven now I am sinking into hell.I bought the mattress in April of 2012, now a little over a year later I can't find a firm spot on the bed . I sometimes sleep crossways in the bed seeking support . Complained … →

“Sleep to Live 800 - 2727 (Rip-Off)”

The 800 model from the Sleep to Live line by Kingsdown
Purchased from Kittle's Furnishings (Indianapolis, IN)

Posted by Nelly S from Indianapolis, IN on June 20, 2013

Worst POS bed I've ever been suckered into buying and by far the most expensive. This overpriced mattress gets hot and STAYS hot even when I go back an hour later to make the bed it is still warm! We've had it barely a year and we have the sagging … →

“Stewart & Hamilton - 2734 (Horrible)”

The Stewart & Hamilton brand
Purchased from American Freight

Posted by Barb S from Solon, OH on June 24, 2013

After 6 months bed is sagging on both sides. I am a very small person and this shouldn't have happened to a mattress with a 10 year warranty which American Freight refuses to honor. Buyer beware. →

“Simmons Beautyrest Anniversary Fleming Luxury Firm Super Pillow Top - 2738 (Do not BUY)”

The Fleming Luxury Firm Super Pillow Top model from the Beautyrest Anniversary line by Beautyrest
Purchased from Spencers Furniture

Posted by Debra S from Surprise, AZ on June 25, 2013

I purchased this Queens sized pillow top bed in Aug of 2013, and within months the pillow top sagged completely. Called the warranty office, and they sent someone down to measure the amount it sagged. Now, only the pillow top sagged, which is only 2 inches. I was told, it … →

“Beautyrest Black Kameryn Tight Top Firm - 2745 (Beautyrest Black Label $$ firm bed another Macys bed is SUNK)”

The Kameryn Tight Top Firm model from the Beautyrest Black (Pre-2016) line by Beautyrest

Posted by Joanne F from Hyde Park, MA on June 29, 2013

This is my 3rd Macys bed. Stearns n Foster. Firm bed. English Meadow. Sunk in middle. Now, this Beautyrest Black Label $2000.00 Kamryn Firm bed, has done same thing. After few weeks, it sunk. Like Titanic. I am 5' 4", 148 lbs. Avg USA weight for female (true!). And I … →

“Comfort Solutions iMattress XS1 Firm - 2760 (Mattress Failed)”

The iMattress XS1 Firm model by King Koil

Posted by Joette U from Homosassa, FL on July 8, 2013

Mattress was great until the filling separated and a deep depression formed. The purchase place, distributor, and home company have refused to replace under warranty. →

“Bed Boss Visco Heir - 2767 (BAD BED BOSS)”

The Visco Heir model by Bed Boss

Posted by Virginia J from Alcoa, TN on July 12, 2013

After having back surgery, purchased a bed and had to return it for the FIRM one, It was no better than the first! So soft and saggy! Had rotator cuff surgery! This bed made it impossible to get out without struggling and having severe body pain! Have purchased a Sealy … →

“Stearns & Foster - 2802 (Stearns and Foster Disappointment)”

The Stearns & Foster brand

Posted by Jay H from San Diego, CA on August 2, 2013

A sincerely disappointing mattress purchase. We believed in the name brand and warranty, and spent nearly $2900 on the mattress alone - a king Luxury Latex. After only three months is showed very obvious body indentions. We filed a claim, which was rejected because the mattress indentions were less than … →

“Sleep to Live 400 - 2804 (crappy)”

The 400 model from the Sleep to Live line by Kingsdown

Posted by Jennifer J from Oostburg, WI on August 3, 2013

After 3 1/2 years got 1 inch sags where we sleep. The 20 year warranty is useless because the sags must be 1 1/2 inches before they will replace. With the sags that we have now we wake up with sore backs/hips in the morning. They will not replace. Money … →

“Serta Pure Response Brighten Eurotop - 2815 (Bad Pour )”

The Brighten Eurotop model from the Serta Luxury Response line by Serta
Purchased from Sleep Master's Sleep Center

Posted by Deb P on August 8, 2013

This was a high end bed with an organic covering and euro top. Loved it for the first 3-4 months, then the body impressions began - we are not large or heavy people! The response I got was to measure the impressions and at that time they were NOT "deep … →

“Corsicana Eastbrook Luxury Pillow Top - 2818 (just planly bad)”

The Eastbrook Luxury Pillow Top model by Corsicana
Purchased from Macy's

Posted by Darlane P from Washington, PA on August 10, 2013

the metal beading on the frame of the bed keeps breaking or sagging and MACYS says its NOT UNDER WARRANTY from the MFG and wont do any thing about This is the second time in 15 months and its is to have a warranty of 5 years They said u … →

“Serta Vera Wang - 2832 (Kills my back, numbs my arms, husband won;t sleep on it)”

The Serta Vera Wang line by Serta

Posted by Frances G from Lyons, GA on August 22, 2013

I had a 2004 Perfect Sleeper, decided I wanted a foam mattress, so bought a Vera Wang Perfect Sleeper that salesperson said was a foam mattress. After a few months, I noticed I had a "HOLE" where I was sleeping, I tossed and turned so much that my husband moved … →

“Spring Air Elmhurst Pillowtop - 2841 (Spent $1K to end up sleeping on my couch)”

The Elmhurst Pillowtop model by Spring Air
Purchased from Mattress Discounters (District Heights, MD)

Posted by Carole C from District Heights, MD on August 30, 2013

12 days after purchasing this bed, I had it exchanged (during store warranty period) as the bed was actually trying to swallow me. I could lay on the bed and eventually, I sunk in so low, I couldn't turn over without reaching for the edge or my headboard frame and … →

“Carolina Mattress Guild Nature's Image Radiant Firm - 2849 (Worst bed and company the world: Carolina Bed and Sleepys)”

The Radiant Firm model from the Carolina Mattress Guild Nature's Image line by Carolina Mattress Guild
Purchased from Sleepy's

Posted by E Q from Danbury, CT on September 2, 2013

I hate this mattress with a passion. I wake up with horrible back and neck pains. I bought a Carolina Radiant Firm mattress and boxspring in June and only after a few months it sagged. The bed inspector came to measure it and the results came back at 1 3/8". … →

“Beautyrest Black (Pre-2016) - 2858 (Don't waste your money )”

The Beautyrest Black (Pre-2016) line by Beautyrest

Posted by Mark E from Gloucester, ON on September 10, 2013

If you want to spend thousands on a mattress and box spring that you cook on and when you complain receive a, letter that Simmons doesn't warranty comfort, then this is the mattress for you. I wouldn't recommend this mattress or company to my worst enemy. →

“Englander - 2861 (Down in a hole)”

The Englander brand

Posted by Michael R from Orlando, FL on September 12, 2013

After only 3 months there were two sags from where we slept 1.25 inches deep which is less than the warranty specifies. Several months later we did exceed the 1.5 inch sag as noted by the manufacturer. When an inspector came to see the mattress he discovered some sort of … →

“Sealy Posture Premier Luxury Pillowtop - 2873 (Disappointed)”

The Luxury Pillowtop model from the Sealy Posture Premier line by Sealy

Posted by Hugh P from Port Sydney, ON on September 20, 2013

We purchased this mattress with the expectation that it would last -- paid top dollar, and from a "respected" manufacturer. The mattress was great for the first year or so then it went down hill. The manufactures method of measuring sag is flawed and is only intended to provide them … →

“Stearns & Foster Lois II Firm - 2951 (Warranty ripoff and lousy customer service)”

The Lois II Firm model by Stearns & Foster

Posted by M L from Chisago City, MN on November 7, 2013

I bought a Stearns and Foster Lois II Firm Queen size box spring and mattress from Sears on May, 2013. Within a couple of months of buying it one side of the mattress began to bulge out, and the top along that same side started to sag. In August I … →

“Carolina Mattress Guild Nature's Image Radiant Plush - 2952 (This bed was my worst nightmare)”

The Radiant Plush model from the Carolina Mattress Guild Nature's Image line by Carolina Mattress Guild

Posted by T F from Falls Church, VA on November 8, 2013

I purchased this bed at the end of June and by August, the mattress had sagged one full inch. This claim has been verified by the mattress inspector that I was obliged to call. Of course, the warrantee states that the mattress must sag 1 1/2 inches for a replacement, … →

“King Koil - 2973 (Worst Mattress I ever bought. Cheap Junk)”

The King Koil brand

Posted by Mike J from Westerville, OH on November 20, 2013

Never again. I will never buy any product made by this company. Ever! I was convinced by the salesmen at Sleepys and fell for there ploy. I will not make that mistake again. →

“Natura - 2974 (It's like sleeping on a ski slope)”

The Natura brand
Purchased from Woodley's Fine Furniture (Northglenn, CO)

Posted by Jan A from Arvada, CO on November 21, 2013

I have never had such buyer's remorse about a product I spent so much money on. I did thorough research before buying this mattress and at the time, did not see any negative reviews. Latex mattresses were highly recommended by multiple sources. We have owned this mattress for only 10 … →

“Stearns & Foster - 3002 (NO Heaven Way too soft TOO HOT)”

The Stearns & Foster brand

Posted by Linda & from Barrie, ON on December 20, 2013

Purchased at the Brick. Highly suggested from sales. rep. for me for my fibromyalgia. I went away from the coil mattress thinking there may be breakdown with coils lifting up through the foam. She geared me to all foam. Told me it will conform and give me much more pain … →

“Octaspring 8500 - 3008 (Pissed off )”

The 8500 model from the Dormeo Octaspring line by Dormeo

Posted by Deb K from Deadwood, SD on December 27, 2013

DO NOT even think about getting one of these beds. We got our bed Jan. 2013 and the trial time was near and my husband said lets just try it a little more. And so a few months later I called to see why this bed was so hard and … →

“Englander - 3123 (Mad military wife taken advantage of by Bailey's Furniture)”

The Englander brand

Posted by Rachel from Eagle River, AK on February 21, 2014

I bought the Englander KIOS bed because it felt great in the showroom. After 7 days and $1100 price, the mattress developed divots and sagging where my lower back and feet rest. I called the store. They told me that unless the holes were two inches, the warranty doesn't apply. … →

“Simmons BeautySleep Kitner Cushion Firm - 3516 (Bad Mattress)”

The Kitner Cushion Firm model from the Simmons BeautySleep (Pre-2017) line by Beautyrest

Posted by Sandy from Plymouth, CA on May 21, 2014

Simmons Kitner Firm - Sags, back and neck pain - Company request that we keep it longer claims it does not leave a deep enough body impression. All you need is a 1.5 inch impression which is what ours does. You can seen more of the impression with the sheets … →

“Stewart & Hamilton - 1798 (Miserable Matress)”

The Stewart & Hamilton brand
Purchased from American Freight (Columbus, OH)

Posted by Marylu F from Reynoldsburg, OH on March 7, 2012

I bught the matress at Christmas. It started to sink and the sides buckled by the end of January. I called American Freight and they said the warrentey was void because I didn't get the boxsprings at the same time. They were only 3 years old and came from A.F. … →

“Stewart & Hamilton - 3548 (toss and turn turmoil)”

The Stewart & Hamilton brand

Posted by Kathryn from Mc Comb, OH on June 5, 2014

First off, this is the noisiest bed, why would you put some kind of cardboard on top of box spring? We tried out at store, seemed so comfortable, not the same when we got home. Store said we had guarantee, went to use the guarantee, they told us there was … →

“Serta Perfect Day Reawaken Euro Top - 3566 (A terrible purchase)”

The Reawaken Euro Top model from the Serta Perfect Day line by Serta

Posted by Don from Castleton On Hudson, NY on June 15, 2014

After only a few months, it started to sag. Had the inspectors come out for a warrantly claim, but they denied it since there was not a 1.5 inch sag when nothing was on it. Trust me though, when trying to sleep it was very uncomfortable. Just got rid of … →

“Kingsdown - 3580 (Buyer Beware!)”

The Kingsdown brand

Posted by Frederick A from Cockeysville, MD on June 27, 2014

I received a Kingsdown Kristen mattress/box spring in April of 2013 as a direct replacement with a $400 fee from the manufacturer for an original discontinued mattress/box spring from October of 2006. After only one year the Kristen REPLACEMENT mattress has already softened with bulges, lumps and sagging and feels … →

“Restonic - 3947 (Reocemmended by local they stand behind it NOT TRUE)”

The Restonic brand

Posted by J from Katy, TX on August 29, 2014

Bed has obviously dividits and area where the mattress just sunk in . This was apparent within two weeks of buying. There were oblvious sunken areas and crates reminded me and my teenage sons friends who laughed seeing it of the moons service →

“Octaspring 5500 - 2826 (BUYER BEWARE!!!)”

The 5500 model from the Dormeo Octaspring line by Dormeo
Purchased from Sit n Sleep

Posted by Cecily G from Fountain Valley, CA on August 15, 2013

Dormeo does not stand behind its product, and they don't care about their customers. My husband and I purchased an Octaspring in April of 2013. Just after the 90-day warranty ran out, my husband and I started waking up with backaches. Thanks, Murphy's Law! We went back to Sit 'n … →

“Natura - 3128 (So Frustrated)”

The Natura brand
Purchased from Sleepworld (Asheville, NC)

Posted by Colene from Asheville, NC on February 24, 2014

My husband and I purchased this mattress from a local mattress store where the salesman just couldn't rave about it enough. The first omen happened when the mattress was not delivered to us in a timely fashion causing a great deal of inconvenience. We finally agreed to take possession of … →

“Origins - 3624 (Broke down in less than 6 months)”

The Origins line by International Bedding

Posted by Jesse from Scottsdale, AZ on July 20, 2014

Expensive, Huge "Crater" body impressions, Lumps developed, Store didn't want to take it back, Broke down extremely quickly. Appears cheaper materials for an expensive retail cost. Definitely not satisfied. Store gave me a really good price and was helpful when shopping but didn't seem to want to return the mattress. … →

“Aireloom - 3637 (Don't buy Aireloom)”

The Aireloom brand

Posted by Judy C from Somers, NY on July 27, 2014

I purchased an Aireloom Mattress. The store that I bought it from no longer carries Aireloom. The inspector from the independent inspection company determined that the mattress failed. Originally, Linda Menzel from Aireloom wanted me to spend about $1420 to ship the mattress to California from New Jersey and back. … →

“Beautyrest Classic Melissa Plush Firm - 4311 (Worst mattress ever i had)”

The Melissa Plush Firm model from the Beautyrest Classic line by Beautyrest

Posted by Neila from Saint Augustine, FL on November 28, 2014

¡Look what happened to us! At ten months of purchase Simmons Melissa mattress plush firm, the mattress began to divide it, being half of the mattress more sunken than the other half. When my husband lies forms a hole in which I spend the night at the edge of the … →

“Serta iSeries Admiration Plush - 3893 (There must be better mattresses out there...)”

The Admiration Plush model from the Serta iSeries (Pre-2021) line by Serta
Purchased from Gardner White Furniture

Posted by Kristina L from Clawson, MI on August 10, 2014

We don't like this mattress at all anymore. It feels different than when we tried it in the store, and over the year we have had it, I now wake with a sore back and sore hips, while my husbands side maintains his contour and has started to form a … →

“Serta iSeries Commendation Pillowtop - 3919 (Doesn't last more than months)”

The Commendation Pillowtop model from the Serta iSeries (Pre-2021) line by Serta
Purchased from Gardner White Furniture

Posted by Evan G from Waterford, MI on August 15, 2014

The spots where my wife and I sleep have sagged and after a few hours each night your sunk too far to move. As a result the center has a hump. We have tried to have it replaced but the retailer is telling us it's not "bad enough" for warranty … →

“Simmons BeautyRest Warrenton Pillow Top - 3929 (Horrible)”

The Warrenton Pillow Top model from the Beautyrest Classic line by Beautyrest

Posted by Ann from Buckeye, AZ on August 20, 2014

We paid a lot of money for this bed and it is the worst bed I have ever slept on. I wake up every morning and have to take an advil because my back hurts. There is also a lump down the middle of the mattress between me and my … →

“Simmons Beautyrest Recharge Matthews Beach Plush PillowTop - 3935 (POORLY MADE MATTRESS)”

The Matthews Beach Plush PillowTop model by Beautyrest

Posted by Joshua M from Columbus, OH on August 22, 2014

i am now having this mattress replaced for the 3rd time under warranty. initial purchase was 6 months ago. after two months, the mattress would sag horribly and has been inspected and deemed outside of manufacturers specifications, and each time replaced. will continue this trend i'm sure until a new … →

“Serta Perfect Sleeper 75th Anniversary Varden Firm - 3665 (Just don't buy it)”

The 75th Anniversary Varden Firm model from the Serta Perfect Sleeper (Pre-2019) line by Serta

Posted by Doug on July 30, 2014

The mattress lost its comfort after 3 weeks and memory foam developed amnesia and died from Alzheimer's. Don't waste your money or time on it unless you like the struggle to get warranty service thru call centres in India or wherever they are. →

“Beautyrest - 3728 (Good product for price )”

The Beautyrest brand
Purchased from Gardner White Furniture

Posted by Marilyn I from Southfield, MI on August 5, 2014

I feel that the mattress is comfortable and hope that it will still be comfortable a few years from now. →

“Serta iSeries (Pre-2021) - 3737 (Bad experience with this purchase)”

The Serta iSeries (Pre-2021) line by Serta
Purchased from Gardner White Furniture

Posted by Rita S from New Baltimore, MI on August 5, 2014

Initial iComfort was perfect in the store, too hard when new one delivered. Second bed was just right in the store, too soft after 2 weeks of use. Had to go thru MAJOR corporate grief to get an exchange allowed for the 3rd mattress, and add more money to the … →

“Restonic ComfortCare - 3753 (Really bad!!!!)”

The Restonic ComfortCare line by Restonic
Purchased from Gardner White Furniture

Posted by Jorge M from Washington, MI on August 5, 2014

I have changed this matress once afyer 6 months, and I am having the same problem again, it is like i am sinking, I called gardner white to have them change my mattess for second time but it doesn't meet de deformation spec, so I need to wait for more … →

“TEMPUR-Simplicity Firm - 3810 (Great at first, but rapidly loses firmness)”

The Simplicity Firm model from the TEMPUR-Simplicity Collection line by TEMPUR-Pedic
Purchased from Gardner White Furniture

Posted by Jerry A from Clinton Township, MI on August 6, 2014

I have another, king size tempur-pedic, also purchased firm. it has become soft over time, but the warranty only kicks in if the mattress develops a 3/4 inch or more sag, and acording to the warranty, there is no help if it just gets soft. This new twin size got … →

“Sealy Radiance - 4280 (Taco Bed!)”

The Radiance model from the Sealy Posturepedic Optimum line by Sealy

Posted by Amanda M from Riverside, CA on November 5, 2014

We are 18 months into ownership and have a memory foam mattress that is sagging 1 1/2 inches. Way passed that 3/4 requirement for warranty claim. We have never been in so much pain in our lives. We wake up more tired than when we went to bed, numbness in … →

“Serta Perfect Sleeper Messenger Bay Plush - 16680 (Serta Messenger Bay Plush = SUCKS)”

The Messenger Bay Plush model from the Serta Perfect Sleeper (Pre-2019) line by Serta

Posted by Julie from Forney, TX on July 9, 2015

I purchased my mattress at JCPenney. It is less than 5 months old. It has a hump in the middle of the mattress. With this hump in the middle it causes you to roll and sleep on the edge of the mattress. JCPENNEY does not want to help with this … →

“Simmons Beautyrest Elite Smyrna Luxury Firm Pillowtop - 16910 (Terrible Durability)”

The Smyrna Luxury Firm Pillowtop model from the Beautyrest Elite line by Beautyrest

Posted by Crystal from New Market, MD on July 13, 2015

We've had to replace this twice already mattress within 4 months of sleeping on it because the top layer of material became detached from the rest of the mattress resulting is lumps all over the bed. Simmons replaced it the first two times but now refuses stating insufficient bed frame … →

“Natura Air - 4300 (Unacceptable)”

The Natura Air line by Natura
Purchased from Jordan's Furniture (Avon, MA)

Posted by Paula from Cohasset, MA on November 16, 2014

I purchased this a year ago…The center sags incredibly, and is causing back pain. The retailer no longer carries the brand and won't send anyone out to inspect the mattress. The mattress company sent me all kinds of directions on taking pictures (which meant taking the bed apart---with a bad … →

“Comfort Solutions iMattress XS1 Firm - 3962 (Deep hole forms after about 6 months, awful will never b...)”

The iMattress XS1 Firm model by King Koil

Posted by Jodi on September 3, 2014

Deep hole forms after about 6 months, awful will never buy this one again. Store will not refund but has replaced and the replacement did the same thing →

“Simmons W Hotels Pillow Top - 4224 (Warranty not honored!)”

The W Hotels Pillow Top model by Beautyrest

Posted by Stacey from Boxford, MA on October 9, 2014

Our king size W Hotel Bed by Simmons from Sleepy's arrived on 6/16/13. We had slept on them in hotels and loved them. However, this one seemed a little off from the beginning but we thought perhaps it was just a matter of breaking it in. Unfortunately, a year and … →

“Serta Smart Choice Lytton Firm - 100888 (didn't last)”

The Lytton Firm model from the Serta Smart Choice line by Serta

Posted by jill from Lake Jackson, TX on December 25, 2016

The mattress started out comfortable. But after about two years it started sagging on the edge, the side where I get on and off the bed. By year three the edge was totally smooshed down, with a big dip from the middle to that side. The only sleep-able surface is … →

“Kingsdown Duet - 4226 (Kingston Bed is slanted on one side )”

The Kingsdown Duet line by Kingsdown

Posted by Stokes M from Mount Vernon, OH on October 9, 2014

We bought a kingsdown mattress. I noticed that one side seemed slanted and I felt like I was rolling off the side. We had a inspector come out from Kingsdown who indicated that the bed was in fact 1" lower on one side of the bed. You can actually see … →

“Sealy Posturepedic Signature Series - 97430 (Will never buy a Sealy again.)”

The Sealy Posturepedic (Pre-2017) line by Sealy

Posted by Todd from Columbus, OH on December 4, 2016

This mattress began sagging in the middle less than 6 months after I purchased it and the matching box springs from Sleep Outfitters. I weigh 175lbs and I tend to sleep on my side. There was no way this pillow top mattress should have been sagging as bad as it … →

“King Koil Brand - 4325 (mattress sags 1 inch after 4 months.)”

The King Koil line by King Koil

Posted by Barb from Trenton, MI on December 5, 2014

King koil will not do anything about this matress. They said it would have to be at least 1 1/2 inch of sagging! THAT IS UNACCEPTABLE. I have a mattress over 25 years old with NO sagging. This was an expensive mattress and I would expect better customer service than … →

“Pure LatexBliss Beautiful - 4336 (worst warranty and customer service ever.)”

The Beautiful model from the Pure LatexBliss Natural Latex Collection line by Pure Talalay Bliss

Posted by Jason from Windsor, VA on December 10, 2014

Bought mattress and a topper from these people and what a mistake. The mattress overpriced as you probably already know from other posts but a bit firm for me so bought the topper as well 400. After 6 months the zipper on the cover for topper simply fell off its … →

“EvoSleep - 314746 (Meaningless warranty)”

The EvoSleep line by Sherwood

Posted by Sheila from Austin, TX on September 21, 2018

I thought a $1400 mattress with a 20 year warranty would last. It started out great but just after 4 years I began waking up with back pain. That foam was breaking down. Sherwood did not honor the warranty and denied there was anything wrong. Don’t waste your money. Can’t … →

“Pure LatexBliss World's Best Bed - 4553 (Very comfy, but broke quickly & they won't replace it)”

The World's Best Bed model from the Pure LatexBliss Natural Latex Collection line by Pure Talalay Bliss
Purchased from Sleep City (San Rafael, CA)

Posted by Whitney from San Anselmo, CA on December 23, 2014

So, my husband and I purchased the 3 inch mattress topper from a local store where they just sung the praises of Latex Bliss. At first I was in total heaven. It was the most comfortable thing I've ever slept on. When we've had housesitters stay, everyone comments on how … →

“Simmons Beautyrest Recharge Classic Candace Plush - 4638 (Lumpy After 3 Months)”

The Candace Plush model from the Beautyrest Recharge line by Beautyrest

Posted by Paulette on December 26, 2014

This mattress developed a major lump about 3" high, 6" wide and 18" long after only 3 months. Having problems getting warranty respected by retailer - had to contact manufacturer directly. What a rip-off →

“Five Star Moss Creek - 4697 (Poor Support- Forms large impressions)”

The Moss Creek model by Five Star
Purchased from Mattress Hub

Posted by Scott from Shawnee Mission, KS on December 27, 2014

Our King Size Moss Creek Pillow top mattress has been awful. It forms deep sleep impressions after 1 year and that makes you feel like you are sleeping in a valley. Unfortunately Moss Creek's warranty process hasn't been helpful in returning this mattress (no response) after 2 claim entry's online. … →

“Englander - 4849 (Box Spring )”

The Englander brand
Purchased from Burney's Trend House Furniture (Monroe, LA)

Posted by Ramona from West Monroe, LA on December 28, 2014

The quality of the material in the box spring is poor. It makes THE WORST sound ever with ANY movement. I did get a replacement; but it is WORSE than the original. I feel CHEATED!!!!! →

“Eclipse - 12949 (Eclispe receives "F" rating from New Jersey BBB)”

The Eclipse brand

Posted by Tom from Brick, NJ on May 11, 2015

Before you purchase an Eclispe Mattress and foundation check with the Better Business Bureau (“BBB”) of New Jersey you will see Eclispe Of New Jersey Eclispe International has received a “F” rating, the lowest rating the BBB gives to a company. It is my understanding the “F” rating was given … →

“Five Star Callaway Euro Top - 13100 (horrible mattress)”

The Callaway Euro Top model by Five Star

Posted by E on May 14, 2015

Off gassed, smelled horrible for 3 weeks, could not use it, had to air out, then within 3 weeks hips and shoulders hurt and left impressions ..JCP , 5 months alter being notified sent someone to measure mattress! How it measures and how it sags when lying on it re … →

“Simmons Beautyrest Recharge Classic Candace Luxury Firm - 14014 (Replaced THREE times!!)”

The Candace Luxury Firm model from the Beautyrest Recharge line by Beautyrest

Posted by K on May 27, 2015

Third replacement mattress now has a huge bump in the middle. I have called company 2 times and left messages. No return calls. Tried claim form on line through NFM, does not go through!!! VERY frustrated will never have another mattress from them again. →

“Serta iComfort Insight - 15690 (awful)”

The Insight model from the Serta iComfort (Pre-2017) line by Serta
Purchased from Raymour & Flanigan (Lake Grove, NY)

Posted by Jessica from Coram, NY on June 27, 2015

we purchased this bed from the store in july 2014. when we tried this in the showroom, we were over the moon. after a few years with an innerspring that just wasn't doing it, this was absolutely wonderful. what arrived at our door was a totally different story. it was … →

“Simmons Beautyrest Recharge Classic Ashaway Plush - 91779 (Mattress sewn cover has come apart creating lumps all over)”

The Ashaway Plush model from the Beautyrest Recharge line by Beautyrest

Posted by Robert from Waynesville, NC on October 26, 2016

Tried to get warranty help from Mattress Firm, but They want $25 for a "warranty kit" to take pictures then send it in to them. →

“Summerhill & Bischop Elgin Pillowtop - 5882 (Don't buy or will regret)”

The Elgin Pillowtop model from the Ortho Summerhill & Bischop line by Ortho

Posted by William from San Gabriel, CA on January 11, 2015

At first, it will feel good and perfect. After, 9 months the edges starts to get soft twisting the back while sleeping. Kept waking up every morning with back pain. Called Ortho store and they say no warranty without a receipt. I'm pretty sure if you buy a mattres at … →

“Southerland Collection - 6996 (Ridiculous service and quality)”

The Southerland line by Southerland

Posted by Kan from Reno, NV on January 26, 2015

Never eveer nuy this product Bought one 8 months ago and it make sound like a donkey. claimed for warranty and it got denied I will buy a air mattress but not this brand New house to sort now and will not go near this brand - absolutely shocking worse … →

“Kathy Ireland European Country Porte de Jardin Pillowtop - 14027 (sinking on both sides months after purchasing)”

The Porte de Jardin Pillowtop model from the Kathy Ireland by Therapedic line by Therapedic

Posted by Sheila from Heathsville, VA on May 27, 2015

I have 2 3.5 inch dents in the mattress, and our backs are killing us. No help from company, an unfortunately we don't have money to replace right now. Horrible mattress!! →

“Serta Bellagio - 102061 (Do not buy this saggy mattress)”

The Serta Bellagio line by Serta

Posted by Monica from Perrysburg, OH on December 29, 2016

After about a year this mattress was like sleep in a hammock rolling into the hole. I called the store they sent an inspector out who had me put a bath towel under the sag and said the sag had to be deeper! Very disappointed no more Sertas for my … →

“Englander Energy Health - 7423 (Do not buy an Englander Bed)”

The Englander Energy Health line by Englander

Posted by J D from Arroyo Grande, CA on February 5, 2015

This bed has a good written guarantee, but the company has their own description of what unacceptable means. The bed has a large hump in the middle about three inches high, separating man and wife. The company says this is natural and not to be an issue. They refuse to … →

“Sweda Memory Foam - 8248 (Worst bed ever! Hip, shoulder & back pain since getting bed)”

The Sweda line by Americana
Purchased from Russell's Furniture (Santa Clara, CA)

Posted by Norma from San Jose, CA on February 17, 2015

This mattress will swollow you whole! If your lucky enough to get out of the hole after hoisting yourself up and straining your shoulders, you will roll out onto the floor as there is zero edge support. This was not fun as a child and dangerous as an older adult. … →

“Corsicana Harmony Canberra Pillowtop - 8655 (Avoid Carsicana Cranberra)”

The Canberra Pillowtop model by Corsicana
Purchased from Arkansas Furniture (Hot Springs, AR)

Posted by Wayne from Hot Springs National Park, AR on February 25, 2015

Cheaply constructed, doesn't hold up, factory offers zero warranty assistance, refers you back to dealer so they can try to sell you another one under the guise of a prorated warranty. →

“Serta iComfort (Pre-2017) - 15755 (warranty is not what they proclaim)”

The Serta iComfort (Pre-2017) line by Serta

Posted by Elaine D from Lakewood, WA on June 27, 2015

my mattress 1800$ just for the mattress in 3 years has significantly sagged i paid them 35$ to come out and see it the guy in front of me measured a sag of 7 inches deep into the bed and 4 inches high. when they came out he took some … →

“Five Star - 2210 (The Absolute Worst)”

The Five Star brand
Purchased from Homemaker Furnishings

Posted by Libby M from Glenwood Springs, CO on November 5, 2012

I am on my third mattress in a years time. This last time they assured me that they would no longer honor the warantee. These have to be the worst of all mattresses and they start sagging within a matter of a couple of weeks. We have tried at least … →

“Spring Air - 2075 (Do not purchase!!!)”

The Spring Air brand

Posted by Crystal B from Fort Wayne, IN on September 4, 2012

We purchased our Spring Air mattress in Jan. 2011, in June I had to call the warranty department of the store to have someone come out to look at the bed. It started sagging where my husband and I sleep. After several phone calls and several weeks of waiting, someone … →

“NordicRest - 9578 (NordicRest is owned by American Freight)”

The NordicRest brand
Purchased from American Freight

Posted by Edward from New Albany, OH on March 13, 2015

American Freight sells total garbage. Their products are the lowest of the low, and Nordic Rest is a total ripoff. →

“Simmons Beautyrest Black Kameryn Tight Top Plush - 11992 (Buyer Beware - Foam Does NOT 'Loosen Up')”

The Kameryn Tight Top Plush model from the Beautyrest Black (Pre-2016) line by Beautyrest
Purchased from Macy's (Tukwila, WA)

Posted by Andrea from Kent, WA on April 21, 2015

If you like a very firm mattress, this is for you! I bought this mattress because I have a very bad lower back - degenerated lumbar disks and need good support. I'm 5'9", 130 lbs. This mattress has a lot of foam on the top above it's firm coils and … →

“Select Foam - 18274 (Consumers Beware!)”

The Select Foam brand

Posted by Margaret from Castro Valley, CA on August 2, 2015

This is not the company you want to do business with. Check out their competitor first. Look at Tempur-pedic and Saatva , you’ll be glad you did in the long run. They got the best reviews. Pls check Consumer Reports on buying a new mattress. The mark-up is huge as … →

“Chattam & Wells - 18576 ( I was comfortable for about 2yrs)”

The Chattam & Wells line by Spring Air
Purchased from Mancini's Sleepworld (Santa Clara, CA)

Posted by Trish from Sunnyvale, CA on August 6, 2015

the bed was a dream, and then it wasn't... I paid almost 3k. I went back to the store, the sales person told me they went out of business about 6 months after I purchased it. what happened to the great warranty!!! they could not help me. →

“Aireloom Handcrafted - 18691 (It's a SICK joke!)”

The Aireloom Handcrafted line by Aireloom

Posted by Andrew from Minneapolis, MN on August 7, 2015

Way too much money for a terrible quality mattress. Right from the beginning it's been night after night of restless sleep and every morning when my wife and I wake up we have terrible back pain. Would not give to a homeless man I would feel terrible for him. It … →

“Stewart & Hamilton - 19309 (Mattress & box spring )”

The Stewart & Hamilton brand

Posted by Niecy from Fort Oglethorpe, GA on August 14, 2015

I purchase a set of mattress &box spring all most 3 yrs ago & now they are coming apart from the springs and in the middle of the bed has a dip. But they going to tell me it's not a manufacturer defect don't under stand y not w springs … →

“Englander Rest & Restore - 20936 (Sad Mattress)”

The Englander Rest & Restore line by Englander

Posted by Mary D from Perry, GA on September 1, 2015

The saddest part is that when I contacted the dealer, they have no control over the mattress warranty. You have to deal with a third party. The third party sends a package that requires the consumer to take a photo of the mattress, put a string across the mattress and … →

“Therapedic - 92337 (Terrible company to deal with)”

The Therapedic brand

Posted by Glenn from Media, PA on November 1, 2016

Store where I bought mattress went out of business, so I contacted the manufacturer directly. Over a 10 month period of me calling every few weeks only ONCE was my call returned. Deal offered for replacement was about the same as buying a new mattress from someone else, which is … →

“Beautyrest - 120493 (poor quality and no customer service)”

The Beautyrest brand

Posted by Robert from Tulare, CA on February 23, 2017

WARNING do not buy anything from this company they do not even respond to your complaints. A one star rating is too high →

“Serta iComfort Vivacious Everfeel - 22128 (I wish I had heeded the warnings.)”

The Vivacious Everfeel model from the Serta iComfort (Pre-2017) line by Serta

Posted by Beth on September 11, 2015

I purchased the Vivacious Everfeel iComfort bed, and it was great for nearly a year. I'm a plus-sized woman, and discovered approximately a month ago that my side of the mattress (we rotate this mattress REGULARLY) was sagging to the point where my butt would sink all the way down … →

“Simmons Beautyrest Recharge Alisa Luxury Firm - 92464 (Vivian Columbus, Ohio , Horrible Mattress.)”

The Alisa Luxury Firm model from the Beautyrest Recharge line by Beautyrest

Posted by Vivian from Columbus, OH on November 2, 2016

We purchased a Beautyrest Recharge Mattress less than a year ago. The mattress is horrible and has caused many issues including pain. Initially we noticed how uncomfortable the mattress was. Secondly, noticed collapsing on each side where indentions began to appear. We immediately contacted the merchant and have been redirected. … →

“Mancini Sleepworld Designs Premier Sapphire Euro Top - 112161 (Don't buy!)”

The Premier Sapphire Euro Top model from the Mancini Sleepworld Designs line by Sleepworld Designs

Posted by Judy from Union City, CA on January 31, 2017

Too soft. Was fine first 6 months, but now it sags and Mancini's say I have to send a pic that shows it is sagging 1 and 3/4 in. w/o me on it, or they won't do a thing!!!!!!!! →

“TEMPUR-Contour Rhapsody Breeze (2012) - 316091 (Warranty)”

The Contour Rhapsody Breeze (2012) model from the TEMPUR-Contour Collection (Pre-2014) line by TEMPUR-Pedic

Posted by Sue from Valley Park, MO on September 26, 2018

When I purchased this mattress it was under LIFE TIME warranty. I have tried to file a claim after less than 1 year of having the mattress and they kept making up excuses as to what I WAS DOING wrong. Here I am 5 plus yrs into it and I … →

“Aireloom - 128350 (worse we never had my cheap was a better one have to turn...)”

The Aireloom brand

Posted by Luella from Elba, NY on March 20, 2017

worse we never had my cheap was a better one have to turn this one around all the time from head to bottom can flip it like I could my old one we have the superior therapedic if I could take it to the dump can't buy a new one … →

“Simmons Beautyrest Recharge Classic Candace Luxury Firm - 135034 (Most uncomfortable mattress I've ever slept on.)”

The Candace Luxury Firm model from the Beautyrest Recharge line by Beautyrest

Posted by Mary from Waupaca, WI on April 14, 2017

Immediately upon buying, it had 1 1/2" deep hammock on either side of the King bed . The only place there is any support is down the middle. Ridiculous to be charged $1000 for a bed of this low quality, never having a comfortable night's sleep in it. I travel … →

“Englander - 151016 (Was told there was a ten year warranty on this mattress ....)”

The Englander brand

Posted by Brenda from Petal, MS on June 9, 2017

Was told there was a ten year warranty on this mattress . I thought Englander made quality mattresses , and when I ask salesman at furniture store he says the company has 10 year warranty . I called furniture store 2 months after purchase and complained about the deep impressions … →

“Octaspring Classic DreamyBED - 190568 (Dormeo Dreamybed - Completely Failed in 1 Year)”

The Classic DreamyBED model from the Dormeo Octaspring line by Dormeo

Posted by Bryan from Thousand Oaks, CA on September 27, 2017

The bed is literally falling apart. The foam "springs" have completely failed in an area over 1 foot by 1 foot and also completely failed at the edge. With even 2 pounds of force, the bed sinks in 3-5 inches. Support is a nightmare. First they just ignore you and … →

“Serta Perfect Sleeper Elite Gentle Mist Firm Tight Top - 46307 (horrible mattress, the Serta and Macy companies are horrible)”

The Gentle Mist Firm Tight Top model from the Serta Perfect Sleeper (Pre-2019) line by Serta
Purchased from Macy's (Champaign, IL)

Posted by Lainey from Philo, IL on February 23, 2016

We have only had this mattress since October 2015. There is already a inch sag all the way across it. Serta will not warranty a mattress until it is 11/2 inch. We spent over $1200 for this mattress and had we known the quality we would not have purchased it. … →

“King Koil - 320039 (Very bad mattress , dont cover their warranty)”

The King Koil brand

Posted by Gwen from Marquette, MI on October 11, 2018

Very poor do not follow warranty, big dent in mattress →

“Serta iComfort Directions Epic - 337113 (NOT WORTH THE MONEY NEVER AGAIN SERTA)”

The Epic model from the Serta iComfort (Pre-2017) line by Serta

Posted by Brenda from Roseville, CA on December 14, 2018

after two years, this mattress is completely gone, one person sleeping on it and it like your sleeping in a whole. SERTA does not honor their warranty don't buy →

“Stearns & Foster Core Lily Rose Luxury Plush - 128438 (be aware of Mattress Firm and this Mattress)”

The Lily Rose Luxury Plush model from the Stearns & Foster Core Collection line by Stearns & Foster

Posted by Gary from Washington, IL on March 20, 2017

I bought this mattress thinking it was one of the best, they( Mattress Firm) don't stand behind it and now want to charge me to have them come and check out the condition of it. They charge 25 to get an inspection packet? →

“TEMPUR-Flex - 135625 (Expensive, Hard and Hot)”

The TEMPUR-Flex line by TEMPUR-Pedic

Posted by Charlotte from Waterloo, IA on April 17, 2017

Tempur Flex is expensive to buy, it is firm - hard and contrary to what I was told at purchase, it has not "broken in", after several months it remains too firm. Also, the mattress retains body heat and is hot to sleep on. In a nut shell, $$ to … →

“Comfortaire Advanced - 139369 (Save your money!)”

The Comfortaire line by Comfortaire

Posted by Patricia from Audubon, NJ on May 1, 2017

I purchased this bed in 2009. It's comfortable alright, but in the amount of time that I have owned it I have gone through 4 pumps. They pump up the bed, but won't hold the air. The pumps cost 299. each. I initially paid 1200.00 for the bed and just … →

“Octaspring - 199626 (dont buy this bed the coils fail after a short time)”

The Octaspring line by Dormeo

Posted by debbie from Carthage, TN on October 25, 2017

bought this mattress at sleep outfitters had a hard time finding a bed comfortable for my back. so on my last exchange I asked what would be the best for my back troubles they recommended that the dormeo or the tempur-pedic would be the best to buy. I had slept … →

“Kingsdown Sleeping Beauty Ashleigh Plush - 170664 (Ashleigh Plush Pit)”

The Ashleigh Plush model from the Kingsdown Sleeping Beauty line by Kingsdown
Purchased from Sleepy's

Posted by Rick from Medford, NJ on August 7, 2017

This matress was great the first year that we had it. Over the course of the second year a pit has developed in the middle of the bed to th epoint where we have to grab the edge of the mattress to pull ourselves out of bed in the morning. … →

“Spring Air - 185706 (Manufacturer does not stand behind their product.)”

The Spring Air brand

Posted by Jeanne from New York, NY on September 12, 2017

The mattress became lumpy and the company was unresponsive. After filling out many forms, pictures and several calls we were told they will not honor their warranty. →

“Corsicana Harmony Chadwick Pillowtop - 46319 (This mattress didn't last 6 months.)”

The Chadwick Pillowtop model from the Corsicana Harmony Collection line by Corsicana

Posted by Alice H from Carrollton, TX on February 23, 2016

The mattress got lumpy and warped in 6 months. I will never buy this brand ever again! I spent around $600 bucks for a queen mattess that didn't last a year! This mattess is cheaply made and is a waste of money. →

“Serta Sedgwick Firm Euro Top - 131667 (Wish I'd never bought it!)”

The Sedgwick Firm Euro Top model by Serta

Posted by Michael from Santa Fe, NM on April 1, 2017

Worst sleep ever and I'm stuck with this piece of crap! →

“Fox Custom Deluxe - 128660 (Fox Mattress is all about selling dope when it comes time...)”

The Fox Custom Deluxe line by Fox Mattress

Posted by Any from Palm Coast, FL on March 21, 2017

Fox Mattress is all about selling dope when it comes time to having an issue with your purchase they really don't want to try to help you. We would never buy another mattress from Fox Mattress again not worth the money when you can go elsewhere and buy a way … →

“Sleep EZ Select Sleep - 132991 (Layer Roulette)”

The Sleep EZ Select Sleep line by Sleep EZ

Posted by Joe from Brandon, MS on April 6, 2017

Inconsistent feel between each side with same latex configuration. Two firm layers have different support comfort. If you get the configuration right for your shoulders it's too soft for your lower back. Configurating your comfort is even more difficult as the latex ages. It's like playing Jeopardy with your sleep. … →

“Sleeping Organic - 135680 (2200 Ruined by mattress cover)”

The Sleeping Organic brand

Posted by KO on April 17, 2017

The idea of picking ea side was great. My wife firmer layered, me softer, but this was all for naught as the cover/encloser to keep the bed together (8 pieces, four ea side) takes the cloud-like feeling of sleeping on latex and turns it to sleeping on a trampoline. The … →

“Carolina Mattress Guild ReFreshing Escapes - 146110 (POOR QUALITY DON'T BUY!!!!!!!)”

The Carolina Mattress Guild ReFreshing Escapes line by Carolina Mattress Guild

Posted by J from Newington, CT on May 26, 2017

This was the worst matress I have ever bought! I had Simmons prior to this and it lasted more than 10 years. This mattress didn't last even 3 years. They do not stand by their warranty and blame the purchaser for defects. I am a side sleeper and had rotated … →

“Christeli - 145483 (No returns allowed after their "trial")”

The Christeli brand

Posted by Ashima from Hollis, NH on May 24, 2017

All other online mattress retailers offer a clear return policy on their site. Almost all include free shipping and free returns so you can truly test out their product before you commit. Christeli offers a sleep "trial" but will only exchange a mattress not allow returns. They obviously don't stand … →

“Restonic ComfortCare Select - 151953 (Wouldn't recommend...BUYER BEWARE...)”

The Restonic ComfortCare line by Restonic

Posted by D F from Bulverde, TX on June 13, 2017

When a company won't take care of the product they represent by backing with fabulous warranty, don't waste your time. We have had this mattress for just a few days over a year. My husband said he was having issues with a body impression on the mattress. So I called … →

“Spring Air Back Supporter - 167670 (Worst mattress I have ever owned)”

The Spring Air Back Supporter line by Spring Air

Posted by Tommie from Elkin, NC on July 30, 2017

I purchased a Spring Air mattress about 5 years ago and it has been replaced 3 times already. It starts out feeling great but as time goes on, it starts to sag and you feel like you are sleeping in a hole. I am 5 feet tall and weigh 130 … →

“Scandinavian Silkeborg - 71413 (Don't buy this mattress)”

The Silkeborg model by Scandinavian

Posted by Kristel from Houma, LA on July 15, 2016

Like the previous comment that I saw, the mattress was great the first 2 years and then the memory foam had no more memory. We both sink extremely and our back hurts. My husband sleep a lot in hotels and sleep better anywhere else than our own bed. I called … →

“Springwall Endeavour Euro-Top Firm - 90934 (Less than a year and sagging)”

The Endeavour Euro-Top Firm model by Springwall

Posted by Jamie from Galahad, AB on October 16, 2016

At first it was a good bed experience for me but 9 months into this the bed is sagging and on one side it feels like you drop into bed while other side feels like you sink in. I had hopes being all foam as spring beds hurt me and … →

“Solstice Cottage - 141563 (Run Away from this manufacturer.)”

The Solstice Cottage line by Solstice

Posted by Susan from Rutherford, NJ on May 9, 2017

We have owned this bed for 2 years this June. We only sleep on it 2 days a week as it is in our vacation home. After 2 years (at total of 208 days) the bed is totally collapsed. →

“Zedbed - 132994 (Initially a wonderful mattress but degraded quickly)”

The Zedbed brand

Posted by Mike on April 6, 2017

For the first few years the mattress was wonderful but after 5 years we have substantial body impressions. My wife and I are not heavy people and we have rotated the mattress repeatedly over the years. When I contacted Zedbed they referred me to Sears where we bought the mattress. … →

“Land and Sky Organic - 154127 (Warning! Warranty not honored!)”

The Land and Sky Organic line by Land and Sky

Posted by Debi from Blowing Rock, NC on June 21, 2017

I would never, ever do business with this company again. Our mattress is still under full warranty and over the past month, I can't seem to get anywhere with this firm. They have no intentions of honoring their warranty. They do not return telephone calls. They say one thing and … →

“Serta iComfort (Pre-2017) - 126603 (Hard on the back)”

The Serta iComfort (Pre-2017) line by Serta

Posted by Matt from Beverly Hills, CA on March 14, 2017

Mattress is fine if I get out of bed right after waking up but if I lie in bed even for just 20minutes then I end up with a sore back. I called Sealy to see if they had any recommendations multiple times and never got a call back so … →

“Sealy Posturepedic Santa Ana Firm - 167710 (Center support is almost non-existent after only 2 years....)”

The Santa Ana Firm model from the Sealy Posturepedic (Pre-2017) line by Sealy
Purchased from Sleepy's

Posted by Frances from West Chester, PA on July 30, 2017

Center support is almost non-existent after only 2 years. Went thru warranty process & were denied because pictures we took did not show adequate sag. Very frustrated and now Sleepys where we bought it is out of business. →

“Zedbed Coco 2 - 180260 (the want to sell after that....)”

The Coco 2 model by Zedbed

Posted by John from Saint-Philippe, QC on August 31, 2017

when you have an issue with the matress... they find whatever excuse to not replace it... those matresses are a SCAM for the price... its sooo frustrating! →

“Therawrap by Therapedic - 190751 (Collapsed in middle after 11 months)”

The Therawrap line by Therapedic

Posted by Mark from Waco, TX on September 28, 2017

The first six months I had this mattress, I thought it was the best mattress I'd ever purchased! However it slowly started sinking in the middle and exactly after 11 months the entire middle sunk in about 5 inches. The warranty is an absolute joke. They require you to mail … →

“Strobel Supple-Pedic Memory Foam 3000 - 331061 (I'd Turn Back if I Were You!)”

The Memory Foam 3000 model from the Strobel Supple-Pedic line by Strobel

Posted by Carol from Cincinnati, OH on November 21, 2018

The middle of the bed started bulging out and the lever system completely cracked, with a hard piece of plastic or metal poking out from the side. I made numerous calls to Robin and the owner of Strobel who completely ignored me. Finally after almost 1 year, I was told … →

“Spring Air Back Supporter - 183722 (Horrible experience after purchase)”

The Spring Air Back Supporter line by Spring Air

Posted by Kevin B from Minco, OK on September 6, 2017

Integrity of Bed virtually broke down within a years time. Feels good for the 1st hour of sleep then it starts to breakdown making a hump in the middle of the bed. I don't ever remember getting a truly good nights sleep on it. Store I bought it from said … →

“Christeli - 46391 (We purchased three Christeli Mattresses and adjustable ba...)”

The Christeli brand

Posted by Debbie from High Ridge, MO on February 24, 2016

We purchased three Christeli Mattresses and adjustable bases and received them in November. The Madeline brand was perfect for my disabled mother, however, my husband and I ordered the Palais Grand Royale series and are very unhappy with how hard it is for us to sleep upon. It is entirely … →

“Kingsdown Duet - 360379 (Poor quality and warranty not worth the paper!!!!)”

The Kingsdown Duet line by Kingsdown

Posted by Mark from Crofton, MD on March 8, 2019

DO NOT BUY a Kingsdown Mattress!!! I purchased a new Kingsdown King size mattress in June 2018. Within months of owning the bed it began to sag and created a hump in the middle. After contacting Kingsdown for the warranty, they sent out a third party inspector who indicated the … →

“Sherwood Classic - 373065 (Corner Sags)”

The Sherwood Classic line by Sherwood

Posted by Holly from Mesa, AZ on May 7, 2019

This mattress was relatively comfortable until we noticed head seemed low. Has a pillow top and looks like new except for the 4 inch sag in the top corner. Submitted warranty claim but was denied because our bed frame only has 3 horizontal metal supports in it instead of 5. … →

“Somnium Firm - 151612 (Concept is good. Company and execution is not)”

The Somnium Firm model by Somnium

Posted by Daniel from Valley Village, CA on June 11, 2017

I had this mattress around 1yr when I noticed large impressions where we laid. (I'm really diligent in roatating the mattress as well.) When I called the company to see why this would be happening so quickly she quickly became defensive and started toying with my words to give her … →

“Sleep to Live - 160280 (Ridge in middle of bed, worthless warranty)”

The Sleep to Live line by Kingsdown
Purchased from Sleepy's

Posted by Judith from Tuckerton, NJ on July 8, 2017

The first 2 or so years it was pretty good support. The 3rd year it became less comfortable. We contacted the company and they said it was naturally going to have the impressions of the way you sleep in it. There was nothing they could do. We also told them … →

“Serta Trump Home - 165915 (Lumpy mattress & a Rip off)”

The Serta Trump Home line by Serta

Posted by Muntaha from Mississauga, ON on July 25, 2017

Worst mattress one can ever buy. The mattress is completely sagged. Me and my partner keeps bumping into each other. I spent more than a 1000 bucks on it, which turned out to complete rip off as mattress sagged completely in less than 2 years. They denied the warranty by … →

“Southerland - 230955 (Never buying this brand again.)”

The Southerland brand

Posted by Dana from Jennings, LA on January 23, 2018

The mattress started out great but after approximately 6 months two wallowed out impressions on either side developed with a huge hump in the middle that I often have to turn sideways to sleep on in order to try to find some relief for my back and hips. One of … →

“Sealy Posturepedic (Pre-2017) - 25460 (Not at all like what's in the store)”

The Sealy Posturepedic (Pre-2017) line by Sealy

Posted by Large from Red Bank, NJ on October 21, 2015

Horrible experience - the mattress felt pretty soft (it is a firm mattress, but I like a little plush) in the store, but when it arrived at home, it's hard as a rock. Manufacturing defect? Sears was NOT good about returning it, nor was Sealy. Apparently, their warranty doesn't cover … →

“Restonic ComfortCare - 325692 (Terrible, the mattress wraps around you!!!)”

The Restonic ComfortCare line by Restonic

Posted by Lesa from Elkton, KY on November 3, 2018

It is a nice mattress and sleeps cool. However, I should have returned it the first night but I thought the problem was I was just not used to this new mattress. You can not sleep on this because you roll into the middle and can’t get out . You … →

“Serta DreamHaven White Knight Super Pillow Top - 47680 (Like 2 Cots Side-by-side)”

The White Knight Super Pillow Top model from the Serta DreamHaven line by Serta

Posted by Mark from North Hero, VT on March 2, 2016

Within 2 years body depressions formed on either side, with a firm hump in the middle. When one of us is gone the other "hikes the hump" for better sleep. Yes we rotate the mattress, every month now. I contacted Serra for warranty information. They had a 3rd party, Mattress … →

“Stearns & Foster - 27872 (They don't stand behind their product)”

The Stearns & Foster brand
Purchased from Ashley Furniture Homestore

Posted by Carole from Bel Air, MD on November 17, 2015

Bed has no support on one side - submitted a claim - they denied - we were told they would replace if product is damaged - they really don't care →

“Simmons Beautyrest Recharge World Class Kentwood Luxury Firm Pillowtop - 362530 (Mountains and Canyons)”

The Kentwood Luxury Firm Pillowtop model from the Beautyrest Recharge line by Beautyrest

Posted by Jan from Alpharetta, GA on March 17, 2019

Purchased this mattress at Sears after reading many reviews and intensive research. Initially happy with comfort, support and overall rest. After 6 months, noticeably started to wear with indents happening. Contacted store, they stated this was normal for pillow top mattresses. After 1 year, indents turned into troughs. Contacted store, … →

“Serta iComfort Savant Plush - 51770 (Ours lasted about a year. I guess we were lucky.)”

The Savant Plush model from the Serta iComfort (Pre-2017) line by Serta

Posted by Anne from Pittsford, NY on April 1, 2016

Reading reviews I guess we got a longer life than many form our mattress. It was almost a year before we realized that we weren't imagining things and there were sink holes , especially on my side . I am 225 pounds so I realize I am overweight but for … →

“Justice - 138381 (Saggy Sack...Poor Warranty)”

The Justice brand

Posted by Peggy from Everton, AR on April 27, 2017

Slept ok first couple years. Then it started sagging where my husband laid. We bought some memory foam to try to help. It only got worse. We kept a mattress pad on since we bought it and we kept it between the foam and mattress. We finally decided since we … →

“Nature's Rest Paradise Plush - 1275 (Lousy sleep)”

The Paradise Plush model by Nature's Rest
Purchased from RC Willey

Posted by Jim C from Garden City, ID on December 31, 2010

Terrible bed. Worthless 20 year warranty. After 6 months the "independent" warranty person came to inspect the bed. Well, not bad enough. Came again 2 days ago and agreed it even looked worse. Well, not worse enough. This mattress set is useless. It will be going into the land fill … →

“Serta iComfort (Pre-2017) - 326043 (Its like sleeping on an angle trying not to slide down i...)”

The Serta iComfort (Pre-2017) line by Serta

Posted by Melinda from Covington, LA on November 4, 2018

It’s like sleeping on an angle trying not to slide down into a bowl which is impossible to do. Wake up with back pain. They do not stand behind their warranty. Have been dealing with them for two years now. Will never buy a Serta or any other mattresses they … →

“Nature's Rest Sunrise Firm - 1918 (Horrible Mattress)”

The Sunrise Firm model by Nature's Rest
Purchased from American Factory Direct Furniture Outlet

Posted by A.N. F from Nesconset, NY on June 12, 2012

We bought this mattress on sale as a tempurpedic alternative, with the traditional bed look and feel. The first month was great, it gave the support needed and we slept like babies! We rotated the mattress as needed, and as it started losing support, we even flipped it over, and … →

“Beautyrest Brooklyn - 123188 (4.5 yr old with deep sleet indentations)”

The Brooklyn model from the Beautyrest Black (Pre-2016) line by Beautyrest

Posted by Tom from Mills River, NC on March 4, 2017

In the process of filing a warranty issue with Mattress Firm. As only 4.5 yrs old with a 30 year warranty. the sleep area indentions are 1 3/4 to 2 inches deep very noticable, looks like waves on the ocean. Warranty allows for a maximum of 1.5 inches. WIll report … →

“Spring Air - 127658 (This bed was a scam for bait and switch.)”

The Spring Air brand

Posted by Abigail on March 18, 2017

terribly →

“Zinus - 110425 (Why buying a Chinese Manufactured Mattress is BAD idea.)”

The Zinus brand

Posted by William from Cassville, WI on January 25, 2017

Purchased from Sams Club online. (It does not appear Sams Club, in store or online, carries this China manufactured mattress any longer). It was reasonable priced, but not cheap, and was so poorly made the cover deteriorated after 20 nights sleep. The inside of the pad is so poorly sewn … →

“Big Sur - 130862 (Rocky Mountain Not So High On Big Sur)”

The Big Sur brand

Posted by Dave from Colorado Springs, CO on March 29, 2017

This is a 'soft side' waterbed with a pillow top. For the first year, I loved this bed. It was firm, but comfortable. I liked the looks and that I could use my regular bedding with it. After the first year, I had to replace the foam inserts and have … →

“Aireloom Handcrafted - 137723 (It was great while it lasted (2 years))”

The Aireloom Handcrafted line by Aireloom

Posted by Andrew from Orem, UT on April 25, 2017

I was upsold this mattress by an RC Willey Sleep expert. He assured me this mattress would be the best of the best. It was great for 2 years then it sagged to the point that I started having back pain. I would go to bed feeling great and then … →

“Serta iComfort Prodigy Plush - 1680 (Pathetic icomfort Prodigy mattress)”

The Prodigy Plush model from the Serta iComfort (Pre-2017) line by Serta
Purchased from Brooks Furniture (Winter Haven, FL)

Posted by Roger C from Fort Meade, FL on November 9, 2011

The Prodigy mattress is pathetic! I weigh 260 pounds and in 5 weeks my Prodigy Queen turned into mush! In the store and for the first week it was wonderful. My back loved it! I changed sides every 2-3 days to equalize wear but it still turned into mush in … →

“Vivon Prestige - 161582 (Total waste of money, with a worthless warranty)”

The Vivon Prestige line by Vivon

Posted by Wes from Dundalk, MD on July 12, 2017

After about 2-3 months of owning this the bed, it began to lose all structural integrity. It was supposed to be a firm mattress. Ultra firm actually... yet after 3 months of use, became totally unsupportive. I would sink straight down to the box spring! I had two different warranty … →

“PranaSleep Om - 133848 (Wish I'd never wasted the money.)”

The PranaSleep Om line by PranaSleep

Posted by Michelle from Rochester, NY on April 9, 2017

Taken in by advertising, I talked my husband into our buying this mattress envisioning years of investment in our sleep comfort. Within 2 years we had impressions of our 115 and 150 body frames left in the mattress and when addressed with the retailer were provided with cheap foam pads … →

“Restonic ComfortCare Carmona Euro Top - 163247 (Do not buy this mattress)”

The Carmona Euro Top model from the Restonic ComfortCare line by Restonic

Posted by Joe from Westminster, MD on July 17, 2017

Haven't even had it a year and we have swells. It was rated a firm mattress. Cannot get it replaced because it has a couple stains on it. I guess we didn't read the fine print!! They "reserved" their right to not offer a warranty replacement. Complete waste of money! →

“Nature's Rest - 2985 (Worst Mattress I have ever paid way too much to own!!!)”

The Nature's Rest brand

Posted by Steve F from Meridian, ID on December 2, 2013

Was Great for like the first 3 -6 months...but is now a mattress I can't sleep on...moved into the other room and sleeping on a Queen box spring I paid like $350 for. I am only 187-192 lbs. so it's not that I am a big guy putting a lot … →

“Pure LatexBliss Nature - 347159 (Defective Mattress)”

The Nature model from the Pure LatexBliss Natural Latex Collection line by Pure Talalay Bliss

Posted by Irene from Rocky Point, NY on January 20, 2019

We've had this mattress for four years and pretty much since the beginning have noticed a "hole" in one particular area of the mattress. I rotated the mattress regularly with the hopes of it evening out. The hole is not visible and the warranty requires a 3/4" or more visible … →

“Aireloom - 41293 (Sagged within months, no help from the retailer or Company.)”

The Aireloom brand

Posted by Dana B from Sandy, UT on February 2, 2016

It's just plain not worth the money, 2500 bucks. It sagged within months. The retailer and their inspectors are like the Government, they can't be trusted. The manufacturer just refers complaints back to the retailer, RC Willey in Murray, Ut. Don't take my word for it. Here's what the Mattress … →

“Aireloom - 41625 (Do NOT purchase Airloom does not stand behind there product)”

The Aireloom brand
Purchased from Beds and Brass (Laguna Niguel, CA)

Posted by Roben from San Clemente, CA on February 4, 2016

purchased Airloom bed in 2011 for 5K from Sit n' Sleep. 2015 it's sagging on one side. Went into Sit n' Sleep store and sales rep said we purchased a "spare bedroom bed". We were replacing our previous bed due to sagging, Sit n' Sleep honered the warranty and gave … →

“Kingsdown Sleeping Beauty Advantage Pillow Top - 41563 (Sags over time)”

The Advantage Pillow Top model from the Kingsdown Sleeping Beauty line by Kingsdown
Purchased from Sleepy's (Woburn, MA)

Posted by Paul from Tewksbury, MA on February 4, 2016

This mattress was great when we first purchased it. Over time, the two sides we sleep on have sagged and the middle has remained high so theres now a lump in the middle. →

“Serta iComfort Prodigy Plush - 94667 (Don't waste your money!!!)”

The Prodigy Plush model from the Serta iComfort (Pre-2017) line by Serta

Posted by Carmela from Barrie, ON on November 23, 2016

The first mattress I bought at Sears was horrible and they made me keep it for a full 90 days before I could switch it. The sales person went on about how great the iComfort Prodogy Everfeel was so I paid the extra money for it. It was fine for … →

“Jonathan Stevens Regent - 131027 (Terrible experience)”

The Jonathan Stevens Regent line by Jonathan Stevens

Posted by Melissa from South Haven, MI on March 29, 2017

The only good thing I can say about Jonathan Stevens is that Peggy and Brenda in customer service were nice.....that's it! We were dissatisfied from the moment the bed was delivered, too high and much too hard. Can't return for 30 days! Then exchanged for a higher priced mattress per … →

“Diamond Cool Touch - 134539 (Poor company/terrible customer service)”

The Diamond Cool Touch line by Diamond Mattress

Posted by David from Santa Cruz, CA on April 12, 2017

We bought this mattress because of the 25 year warranty they offered the first year the mattress was comfortable but then things started going bad first ones seam split then the one on the opposite side split. My wife started complaining about sore back and shoulders. I noticed her side … →

“Park Place 75th Anniversary - 137837 (The mattress was purchased for my 87 year old mother and ...)”

The Park Place line by Park Place

Posted by Debbie from Anderson, SC on April 25, 2017

The mattress was purchased for my 87 year old mother and shortly after the purchase she said that there was a raised area (hump) down the center of mattress . I first purchased a new mattress pad thinking that would help but it did not. Secondly , I purchased a … →

“Sealy Posturepedic Prichard Plush Euro Top - 138131 (Comfortable - For a while)”

The Prichard Plush Euro Top model from the Sealy Posturepedic (Pre-2017) line by Sealy

Posted by Ana from Pacifica, CA on April 26, 2017

Giant dips formed where I sleep. So much so that turning the mattress no longer helps. →

“Sealy Posturepedic Lakehurst Plush Pillowtop - 157936 (Deep body impressions within six months of use!)”

The Lakehurst Plush Pillowtop model from the Sealy Posturepedic (Pre-2017) line by Sealy

Posted by Keith from Scottsdale, AZ on July 2, 2017

It was not even six months before we noted significant body impressions. I am 200 lbs and my wife 125. It is impossible to utilize the warranty. →

“Hampton & Rhodes HR400 Cushion Firm - 166009 (Warranty. Is terrible, had to pay $39.00 for inspection)”

The HR400 Cushion Firm model by Hampton & Rhodes

Posted by Diana from Bullhead City, AZ on July 25, 2017

Inspection we do not agree on. Replacing box springs is not fixing mattress from sagging. Less than 1 year old →

“Symbol - 170733 (Worst Mattress Ever!!!)”

The Symbol brand

Posted by Joey from Clinton, WI on August 7, 2017

It is less than 2 years old, and feels like its 20!!! Contacted the manufacturer after approximately 1 year, and they would do nothing about it. Even sent them photos. It creaks so loud it wakes us up, even with the slightest movement. We immediately roll to the middle upon … →

“Chattam & Wells - 165537 (Terrible Purchase and Warranty Department)”

The Chattam & Wells line by Spring Air

Posted by Robert from Mountain Top, PA on July 24, 2017

We were talked into a Chattam and the $4000 price tag that goes with it thinking we would get something that would last. WRONG. We had the mattress for seven years and noticed the indentations where we sleep continued to get worse. We opened a claim and paid for a … →

“Badcock Legends Aloe Eurotop - 176121 (JUNK! SINKS 3.5" drop in the foam! Badcock does nothing!)”

The Legends Aloe Eurotop model from the Legends by Badcock line by Badcock
Purchased from Badcock Home Furniture

Posted by Robin from Port Charlotte, FL on August 21, 2017

I paid a lot of money for this mattress. I needed it because of myself and my partner's back problems. When we got it we were sleeping well. Then after a year the mattress began to sink on each side where we slept. With the mattress protector off it was … →

“Southerland - 42987 (We have felt very uncomfortable on this bed within the fi...)”

The Southerland brand
Purchased from Luckies (Biloxi, MS)

Posted by Ina T from Pass Christian, MS on February 10, 2016

We have felt very uncomfortable on this bed within the first month. We feel we are falling into a depression and constantly turning during the night to try and get comfortable. We wake up early and with aches and pains. We have followed the instructions on the warranty card to … →

“Spinal Care - 44154 (Poor workmanship)”

The Spinal Care brand

Posted by Terry from Ontario, CA on February 14, 2016

At month seven, the stitching started coming out. Poor workmanship is NOT covered by the warranty. Don't waste your money! →

“Sealy Maddox Select Firm Eurotop - 44533 (Worst purchase ever. Never buy a Sealy!)”

The Maddox Select Firm Eurotop model by Sealy

Posted by Melissa from Brewster, NY on February 15, 2016

We had a great experience at the store. This mattress seemed like a good buy and just what we wanted (firm, pillow top) to replace our 15 year old queen Simmons that we were starting to feel the springs on. After a month, it still felt firmer that the store … →

“Corsicana - 53614 (Terrible surface, saggy)”

The Corsicana brand

Posted by Heather from Haines City, FL on April 11, 2016

This mattress is horrible! There are 2 depressions where my husband and I sleep and I can't roll over because it's up hill. We have tried contacting the warrantee people who came and said the mattress does not qualify for replacement because the depression (when the guy comes the surface … →

“Sealy Posturepedic Lake Anna - 134983 (Poor choice but costly)”

The Lake Anna model from the Sealy Posturepedic (Pre-2017) line by Sealy

Posted by Heather from Bradenton, FL on April 14, 2017

If we had purchased at Costco as opposed to Rooms to Go, we would have received a new mattress,no questions asked. As it is, we are stuck with this as Rooms to Go claims is hasn't sagged enough. How much is enough when it is costing us a good nights … →

“Bellanest Royal Medium - 138229 (Wore much too quickly)”

The Royal Medium model by Bellanest

Posted by Ellie from South Hadley, MA on April 27, 2017

We had a positive first impression of this mattress, and initially thought it was a great value. The mattress was very comfortable for the first three months that we had it. After this, however, we began to notice that the mattress was beginning to feel too soft. My husband is … →

“Chattam & Wells - 148348 (I have had to put in 2 x 10 lumbers under the mattress)”

The Chattam & Wells line by Spring Air

Posted by Ralph from Chatsworth, CA on May 31, 2017

The mattress sagged on both sides and left a lump in the middle. I have turned it regularly to no avail. Now if i lay on my back, I experience severe pain. Manufacturer has changed and they are not honoring and warranties, I still have 11 years on the non-prorated … →

“My Side - 380372 (Rip off)”

The My Side line by Kingsdown

Posted by J from Brooklyn, NY on June 10, 2019

This mattress is not worth the money! We are 7 years in and It started to sag after a few years. We called the company, they told us we have to pay for an inspector to come out, gave us the runaround. Horrible customer service. Please please stay away from … →

“TEMPUR-Choice Luxe (2013) - 386455 (Warranty is not backed!)”

The Choice Luxe model from the TEMPUR-Choice Collection line by TEMPUR-Pedic

Posted by Kimberly from La Center, WA on July 10, 2019

I have personally loved my bed for the past 5 years. I have to have firm for my back. Unfortunately the airbags/ bladder as Tempur-Pedic refers to them no longer stays inflated and they said it isn’t cost affective to repair because they just end up with the same issues. … →

“Beautyrest TruEnergy Bryanna Plush Euro Top - 388013 (Great matress!)”

The Bryanna Plush Euro Top model from the Beautyrest TruEnergy line by Beautyrest

Posted by Alice from Von Ormy, TX on July 18, 2019

My husband and I love this matress. However, after 5 years, it is sagging in the middle. It has a warranty, but this matress is discontinued and we can no longer exchange it for the same matress. If we want a similar matress, we have to dish out an additional … →

“Noah's Sereni Sleep XS 5300 Gel Super Pillow Top - 193300 (Noah's Doesn't Honor Their Warranty - Even with No Stains)”

The 5300 Gel Super Pillow Top model from the Sereni Sleep XS by Noah's Manufacturing line by Noah's

Posted by Chirstie from Grand Prairie, TX on October 6, 2017

Watch out for Noah's... they do not honor their warrany. Noah's has refused to honor the warranty because of some sort of disagreement with the store we purchased from that has nothing to do with us. The store even moved and we looked up the Noah's warranty and it says … →

“REM Sleep Martinique - 206970 (What A Mistake)”

The Martinique model by REM Sleep

Posted by Steve from Midvale, UT on November 15, 2017

All I can say after the first month and now 3 years later is this bed SUCKS. And the support I got from the company follows suit. I wish I could remember the president of the company's name. The warranty as far the salesman said versus the company is non-existant. … →

“Southerland - 240216 (Wont Honor Warranty Even After Accepting The Claim)”

The Southerland brand

Posted by Alyssa from Clovis, CA on February 14, 2018

First, they didn’t respond or follow up with our warranty claim submission. After 90 days I called them and they couldn’t find it at first. Then they were rude, wouldn’t give me the direct contact information of the person in charge of warranty review. Even after they said they would … →

“Eclipse - 232252 (Sleeping sucks)”

The Eclipse brand

Posted by David from Ogdensburg, NY on January 26, 2018

We 2000 for this bed and after 3 years it junk we did get it warranty on it but we where not able to get the same mattress as we had they are ok beds for a short time use and this is the last one that my wife and … →

“Nest Bedding Alexander Signature Hybrid Medium (2015-2020) - 253283 (Disappointed in customer service)”

The Alexander Signature Hybrid Medium (2015-2020) model from the Nest Bedding Alexander Signature Hybrid (2015-2020) line by Nest Bedding

Posted by Leslie G from Wyoming, MI on March 15, 2018

Contacted customer service just a few days after the 90 day free trial. I had been mistaken in thinking the trial was 100 days. Found mattress too soft and it was bothering my back. There was no budging in letting me return mattress. Disappointed that they would not work with … →

“Corsicana - 249969 (Are you kidding me? Wells in the bed in 6 months!!)”

The Corsicana brand

Posted by Ratfancy from Sarasota, FL on March 6, 2018

After 6 months I saw the permanent dips where we slept on each side. I took photos and tried to submit under warranty. Nothing I sent was good enough to illustrate the deficiencies to the company. I gave up. Now I read everyone's reviews and I guess I'm not the … →

“miForma Relieve 12" - 197415 (Don't waste your money.)”

The Relieve 12" model by miForma

Posted by DJ on October 18, 2017

Based on a call to Back to Bed rep & the issues of no center support left where I fall to the middle, they want me to pay a fee for them to come out just to look at the mattress then charge me another fee to have it replaced! … →

“Noctova - 197062 (Overwhelming chemical smell never went away)”

The Noctova brand

Posted by Brenda from Dupo, IL on October 17, 2017

My husband slept on this bed April 2016 until he died in Feb. 2017. I aired the mattress outside as well as followed all the manufacturers instructions. Finally after the smell never got better I washed the cover 2 x's. That didn't help either. Even my husbands pajamas would smell … →

“TEMPUR-Pedic - 194941 (Worst mattress and customer service.)”

The TEMPUR-Pedic brand

Posted by Charles from Birmingham, AL on October 10, 2017

I would recommend that you not buy a Tempur-pedic. It is not worth the price. Does not last as long as a traditional mattress. The customer service is the worst. They will not honor their warranty. I wanted a customer service rep to come out to look at this mattress … →

“Zedbed Pure Series SnowPedic S11 - 214524 (Tossing it out)”

The S11 model from the Zedbed Pure Series line by Zedbed

Posted by Heather from Hilton Beach, ON on December 5, 2017

After 5 yrs we have decided to replace this mattress. Even though it has a 25 yr warranty zedbed’s response to our complaint was that they do not honour the warranty for beds purchased at Sears. Didn’t even respond to my second email. The mattress has a hump in the … →

“Sealy Posturepedic Skycrest Plush - 210415 (Only lasted 4 years)”

The Skycrest Plush model from the Sealy Posturepedic (Pre-2017) line by Sealy

Posted by Juan from Minneapolis, MN on November 24, 2017

You can see our impressions in the bed. It is very lumpy and not comfortable. It was good at first but it's terrible now. They did not honor the warranty so we have to buy a new bed. →

“Serta Paula Deen - 238052 (warranty)”

The Serta Paula Deen line by Serta

Posted by janet from Hattieville, AR on February 10, 2018

i spent good money at our local furniture store for this mattress, within a year i requested a relacement due to sagging where we lay and they refused saying it didnt sag enough to replace it. I kept my reciept and tried again the two years later to the same … →

“Simmons Beautyrest Recharge World Class Shakespeare Luxury Plush Super Pillow Top - 236543 (horrible bed and horrible warranty)”

The Shakespeare Luxury Plush Super Pillow Top model from the Beautyrest Recharge line by Beautyrest

Posted by chris from Staten Island, NY on February 6, 2018

i got this bed in april 2015 and by august 2015 the bed was sinking in the middle and could not get any sleep i went through the process of the warranty but since its a pillow top you cant tell its sinking in the middle with pictures now its … →

“Marshall Rest Assured - 235988 (Very poor warranty and customer service,read the fine print)”

The Marshall Rest Assured line by Marshall

Posted by John from Mont-Royal, QC on February 5, 2018

I complained about the depression on the mattress. The company referred me to the Bay where I bought it from. Customer service never sent anyone to measure the depression and Marshall Mattress basically absolved themselves of any warranty claim. I expected more from the Bay and Marshall but I am … →

“Beautyrest Avondale Pillowtop - 231927 (Okay at best)”

The Avondale Pillowtop model by Beautyrest

Posted by Wendy from Ridgewood, NJ on January 25, 2018

We had another queen size Beauty Rest before purchasing this king size Avondale Pillow Top. I never loved the bed to begin with but my husband liked it so I gave in. It feels hard but not enough support at the same time for me. Over the years I grew … →

“Beautyrest Recharge World Class - 239612 (Piece of Junk and Poor Factory Service)”

The Beautyrest Recharge line by Beautyrest

Posted by Lawrence from Seattle, WA on February 13, 2018

Do NOT purchase a mattress from Simmons. After a year, this fancy plush pillow top luxury firm mattress began to sink. Simmons sent a supposedly independent company to assess the issue...twice came back with "perfectly fine." I am only one of 400+ complainants about this company. I went to State … →

“Serta iComfort Fascinating - 239760 (Way to firm can't sleep on it and company won't return.)”

The Fascinating model from the Serta iComfort (Pre-2017) line by Serta

Posted by randy from Surrey, BC on February 13, 2018

The first night no sleep at I'm the morning very stiff neck.second night forced to sleep on sofa. Call for refund but I got a big no I'm out 2000 dollars. I will never deal with this company again. →

“Marshall Rest Assured - 242960 (Hills & Valleys best describes this mattress after just 1yr)”

The Marshall Rest Assured line by Marshall

Posted by Molly from Port Moody, BC on February 19, 2018

I haven't had a good nights sleep for 1 1/2 years. Dips have formed valleys on both sides of the mattress. Yes, we flip it regularly. Warranty is a sham because the dips aren't deep enough to meet criteria. Of course not, the dips are measured by a small ruler … →

“Nest Bedding Alexander Signature Hybrid Medium (2015-2020) - 250337 (Company Doesn't Stand Behind Its Products)”

The Alexander Signature Hybrid Medium (2015-2020) model from the Nest Bedding Alexander Signature Hybrid (2015-2020) line by Nest Bedding

Posted by John F from Chatham, NY on March 7, 2018

After we had this mattress 4 months (we were out of the country during the third month). The edge of the mattress began collapsing and I rolled on to the floor. I asked for a warranty replacement, but was denied because the amount of deflection was "only 4 inches" and … →

“Simmons Beautyrest Black Phoebe Plush - 255494 (Lumpy with weak sidewalls)”

The Phoebe Plush model from the Beautyrest Black (Pre-2016) line by Beautyrest

Posted by Deborah from Red Deer, AB on March 21, 2018

Very disappointed as I have to go and buy a new mattress when I thought this one would last a while. Did not get a warranty on it as the furniture store had problems delivering a California King to the upstairs of my house. First few months, it was a … →

“Nest Bedding Hybrid Latex Medium (2016-2019) - 367914 (All Night Long, back spasms)”

The Hybrid Latex Medium (2016-2019) model from the Nest Bedding Hybrid Latex (2016-2019) line by Nest Bedding

Posted by Neil from Denver, CO on April 11, 2019

Started fine, then back issues developed, progressing from slight stiffness to full on back spasms while in bed and all day back stiffness. Pain causing, sleep quality deteriorated, do not recommend. I contacted Nest to see if I could exchange for a firmer model. I was denied as outside of … →

“Beautyrest Recharge Classic - 256445 (Feel every spring)”

The Beautyrest Recharge line by Beautyrest

Posted by karen from Luray, VA on March 24, 2018

I bought 2 of these mattresses about a year and a half ago. One for myself and one for a cabin rental. My mattress is not comfortable and I can feel every spring. My shoulder and hip are in constant pain. The other mattress in the cabin has a large … →

“Sealy Posturepedic Franchesca TI2 Plush Euro Pillowtop - 265594 (Piece of Crap)”

The Franchesca TI2 Plush Euro Pillowtop model from the Sealy Posturepedic (Pre-2017) line by Sealy

Posted by Jim from North Liberty, IA on April 17, 2018

Buyer beware! Sealy doesn't back their warranties. They will send you through a bunch of hoops and then deny your claim. This bed has given me nothing but back and hip problems. It sags like crazy. →

“Original Mattress Factory Serenity - 358578 (Foam quality)”

The Original Mattress Factory Serenity line by Original Mattress Factory

Posted by Christopher from Chaska, MN on March 1, 2019

Don't buy a mattress from this place. We bought a foam $2000 plus mattress and it has no support after just two years. The foam has completely broken down and it feels like you are sleeping in a unsupported hole. When the warranty inspector came they offered no solutions. They … →

“American Signature - 267031 (Terrible experience)”

The American Signature brand

Posted by Kathryn from Fort Lauderdale, FL on April 21, 2018

Bought this mattress about 3 years ago it has a sink hole and is very lumpy. Called about warranty and when the service man showed up he said they wouldn’t take it unless I cleaned it told me to buy tuff stuff so I did that called to reschedule and … →

“Simmons Beautyrest Recharge Plush - 375051 (Sinking 1 1/2 with proper support)”

The Beautyrest Recharge Plush model from the Beautyrest Recharge line by Beautyrest

Posted by TLamont from Grand Rapids, MI on May 17, 2019

Terrible, had to buy new mattress (after 2 yrs) as warranty or email claims go un answered. Customer service will not return calls or reach out. Warranty claim goes into black hole. WORST BED EVER! →

“Simmons Beautyrest Recharge Spalding Plush Pillow Top - 292404 (Terrible mattress)”

The Spalding Plush Pillow Top model from the Beautyrest Recharge line by Beautyrest

Posted by Kara from Spring Hill, TN on July 10, 2018

We've had this mattress for just 3 years and it is excessively sagging. It actually started in the second year of use, but unfortunately I didn't look into the warranty on it. I think I was in denial that this new-ish mattress was actually deteriorating so quickly. I wish I … →

“Ortho Pembridge Firm - 288975 (Do not buy from Ortho Mattress)”

The Pembridge Firm model by Ortho

Posted by Colinne from Irvine, CA on June 30, 2018

We purchased this mattress from Ortho Mattress in Irvine, CA in February 2018. By mid May, we noticed a dent forming on one of the borders. Linda Garcia contacted me and I could tell from her initial reply that she had already determined the dent was somehow our fault because … →

“Novosbed - 289696 (Defective and they wouldn't stand by their Warranty)”

The Novosbed brand

Posted by Mark from Charlotte, NC on July 2, 2018

Mattress was fine - we had it for 6 months and I started to detect some settling or soft spots on my side of the bed. Didn't think too much of it - but it steadily got worse and worse. I travel with work about 60-80 nights a year so … →

“Simmons Beautyrest Recharge Classic Candace Luxury Firm - 291403 (Terrible mattress and terrible warranty)”

The Candace Luxury Firm model from the Beautyrest Recharge line by Beautyrest

Posted by Marie from Glenwood, IA on July 7, 2018

Don't buy from this manufacturer. They do not honor their 10 year warranty on this defective mattress. I will NEVER buy another Beautyrest mattress again! →

“Serta iComfort (Pre-2017) - 291575 (Worst mattress ever)”

The Serta iComfort (Pre-2017) line by Serta

Posted by Kim from Newton, NH on July 8, 2018

Let me first start by saying I am not one to spend my time writing reviews but I could not let this go. Do not buy this overpriced, poor quality mattress. After a few months the mattress loses all support. In the middle to the point where you sink into … →

“Simmons Beautyrest Recharge World Class Bridgewater Firm - 292008 (Multiple Divots)”

The Bridgewater Firm model from the Beautyrest Recharge line by Beautyrest

Posted by Clemmie from Schaumburg, IL on July 9, 2018

Shortly after purchase noticed a divot in the mattress. Was told to rotate mattress. Rotated, now I have two divots and a sore back. No mattress should break down this quickly. Only been a year since purchase and Simmons does not want to honor the warranty. . Said divot is … →

“IntelliBed Gel-Top - 294067 (Bogus Warranty)”

The IntelliBed Gel-Top line by IntelliBed

Posted by Melinda from Heber City, UT on July 16, 2018

Purchased the Intellibed mattress three years ago with assurance from the sales representative that we would have no problems with the mattress, and if it did break down quickly they have a 30-year warranty that is valid and presents no problems for customers. Now three years after our purchase both … →

“Strobel - 294788 (Will not honnor warrantee)”

The Strobel brand

Posted by Glen from Somerdale, NJ on July 18, 2018

Had a problem with the sides sagging and hanging down. They sent a replacement part. After the repair the sides started to sag and hang down again. Sent them more photos and more explanations and I was told the owner would contact me. He never did. After several emails and … →

“Beautyrest Legend - 300341 (lugbuck)”

The Beautyrest Legend line by Beautyrest

Posted by linda h from Mount Airy, NC on August 6, 2018

worst mattress ever bought done what they said to do buy a mattress protector so i did they came out and check the mattress saw the problem and left went to the store thought i was getting another mattress they said there was stains on it the only stains was … →

“Ashley Sleep Ellis Bay - 302174 (Sunk in places on each side where husband and I sleep. ...)”

The Ellis Bay model by Ashley Sleep

Posted by Kaye from Bradenton, FL on August 12, 2018

Sunk in places on each side where husband and I sleep. Foam or supports are not rebounding. Ashley promises to get back with us on warranty but never does. They DO NOT honor their warranties. Beware! →

“Sealy - 302837 (Terrible warranty and bed, they don't care about customer sa)”

The Sealy brand

Posted by Johnna on August 14, 2018

Sealy makes you jump through hoops hoping you will get discouraged and not continue with your warranty. I wish I would have done my research because I've only had my bed a year and most brands now days over 5 or 10 year comfort guarantee warranties. Sealys is just for … →

“Imperial Bedding - 364571 (Worst Company, Worst Mattress!)”

The Imperial Bedding brand

Posted by Jacob from Gassaway, WV on March 26, 2019

This is the worst mattress I've ever had. We bought the top of the line, $1,700 King Size mattress, and after 1 year, it was broken down and dipping to the point that it was unable to be slept on. The local furniture store that we purchased it from replaced … →

“WinkBed Luxury Firm (2016-2021) - 370894 (Worst Mattress Ive Ever Owned)”

The Luxury Firm (2016-2021) model by WinkBed

Posted by Brian H from Overgaard, AZ on April 27, 2019

I have asked Winkbed twice to fulfill their warranty. I sent the pics but Because it’s so fluffy, and the fluff hides the tremendous sag and lack of support, the pics do not show how badly the middle sags so they denied my warranty claim twice! I had bought their … →

“Ashley Sleep Addison Shore - 304271 (Waking up nightly with acute pain)”

The Addison Shore model by Ashley Sleep

Posted by Jon from Mocksville, NC on August 19, 2018

I bought a extended warranty from Ashley in Winston Salem and they told me the entire bed was under complete warranty for 5 years. I called them and I was telling them I have been waking up for about a year in acute pain in my hip from the innerspring, … →

“Therapedic BackSense - 304502 (Worst mattress)”

The Therapedic BackSense line by Therapedic

Posted by Skeeta from Leominster, MA on August 20, 2018

A short time after I bought this mattress, it “sunk” in the areas where we slept. It looks like two valleys. My old 30-year-old mattress was much more comfortable. But, I let all the talk about not keeping a mattress for that long get to me. Shortly after we bought … →

“Serta Perfect Day iSeries Applause II Plush - 305338 (After less than 2 years this mattress lost it's support)”

The Applause II Plush model from the Serta iSeries (Pre-2021) line by Serta

Posted by Juelle from Germantown, TN on August 22, 2018

We filed a claim with the retailer where we purchased the mattress and showed the two hollows that my husband and I were sleeping in with the island bump in the middle. Claim was denied. Very dissatisfied with this mattress and the non-existent customer service- →

“Nectar - 305445 (Sleep on the floor)”

The Nectar brand

Posted by Rich from Kingman, AZ on August 23, 2018

An expensive mistake! A sleeping bag on the floor is about the same as this mattress. Returns are a joke, don't let the web site fool you. Stuck with a mattress that says 365 night money back warranty, can't get it returned at all. Throw your money out the window, … →

“Ashley Sleep Advanced Memory Foam - 305793 (DON'T BUY ANY ASHLEY BEDS)”

The Ashley Sleep line by Ashley Sleep

Posted by Gerardo from Mississauga, ON on August 24, 2018

Just a year and 2 months, the bed developed a bulge on the right side and the company decline to replace it. They claim, that we sat on the right edge and they don't cover it. What a BS from this company. Imagine, just a year and 2 months, the … →

“Diamond Generations Relief Pillow Top - 311271 (Bed lasted 3 months)”

The Relief Pillow Top model from the Diamond Generations line by Diamond Mattress

Posted by Jim from Banning, CA on September 7, 2018

The sales assistant promoted this Diamond mattress over another Diamond mattress because it had twice as many springs, would be more supportive and would last longer. After about three months we began noticing body impressions and a ridge in the middle of the bed. We were both very disappointed and … →

“Serta Perfect Sleeper Graceful Haven Firm Pillowtop - 313063 (Do not buy this mattress)”

The Graceful Haven Firm Pillowtop model from the Serta Perfect Sleeper (Pre-2019) line by Serta

Posted by Laurie from Denver, CO on September 13, 2018

Caved in and the manufacturer sent someone out to check it. They actually fluffed up the mattress and bounced it up and down to get it to be more full before they measured it. It have caved in 3/4 inches lowerer than the rest of the mattress after the fluffing … →

“Cheswick Manor Bellefonte Pillowtop - 389724 (Support dissolves after a couple of days)”

The Bellefonte Pillowtop model by Cheswick Manor

Posted by David from Washington, DC on July 27, 2019

It had been a ridiculously many years since I bought a new mattress and I was so excited to finally ditch my decrepit bed and get something brand-new and with much newer support technology. Especially since I've been having back pain for as long as I can remember now, and … →

“Sealy Lewisburg Plush - 396741 (Disappointed in this mattress after about 18 months. It m...)”

The Lewisburg Plush model by Sealy

Posted by Lauren from Louisville, KY on August 26, 2019

Disappointed in this mattress after about 18 months. It made indentations and foam lumped up and would not flatten out in certain areas. Not pleased with the warranty. →

“Beautyrest - 398576 (This was the worst bed I have ever owned or slept on.)”

The Beautyrest brand

Posted by val j from Kimberley, BC on September 1, 2019

The springs individually dig into my body, I bought a nice mattress cover to overcome that but after a short time the springs parted like the red sea,and the fabric atop the mattress stretched nicely to accommodate the spread, not long after that the springs parted under my cats spot … →

“Simmons Beautyrest Recharge Plush - 401119 (Pick another mattress!)”

The Beautyrest Recharge Plush model from the Beautyrest Recharge line by Beautyrest

Posted by Sharon from New Lenox, IL on September 12, 2019

This mattress felt wonderful when it was first purchased and until the first year of use. After that, it no longer conforms to your body as marketed. It has become very firm and uncomfortable. There is a 10-year warrantly on the product, but it is ignored. →

“Sherwood Lumina Encore Cadence Luxury Firm Pillowtop - 402223 (Warranty)”

The Lumina Encore Cadence Luxury Firm Pillowtop model by Sherwood

Posted by Travis from Brookville, OH on September 18, 2019

Do not buy any mattress from Sherwood. Have had ours less than a year and when we moved it per the manufacturer instructions it completely fell apart. Our warranty was accepted which does no good because the warranty is actually a $500 dollar shipping charge that gets passed on to … →

“Real Sleep - 402355 (Increased back pain and very poor customer service)”

The Real Sleep brand

Posted by Sarah from Falls Church, VA on September 19, 2019

I have had this mattress for two months and have tried every means possible to contact Real Sleep for a return over the past three weeks with no response to phone calls or emails. They have a 100 day guarantee that is worthless if no one responds. →

“Restonic Comfort Master - 405280 (Marvelous middle not so marvelous. I need sleep!)”

The Restonic Comfort Master line by Restonic

Posted by Jamie from Springfield, GA on October 5, 2019

I expected when buying from a furniture store, quality would be excellent. When we first brought it home, my husband complained that he felt like his feet were higher than his head. Two years later we both have back issues and feel like we are sleeping in a V. When … →

“Serta Perfect Sleeper Elite Tranquil Breeze Ultra Firm Pillowtop - 46325 (I wake up every morning with back pain it takes 3 to 5 minut)”

The Tranquil Breeze Ultra Firm Pillowtop model from the Serta Perfect Sleeper (Pre-2019) line by Serta

Posted by Brenda A from Perris, CA on February 24, 2016

Every morning it takes about 3 to 5 minutes from me to straighten up I toss and turn all night long I don't sleep at all sometimes because I can't get comfortable I sleep with six pillows in my bed and I have to prop the pillows around my body … →

“Kingsdown - 413645 (Kingsdown Failed)”

The Kingsdown brand

Posted by Sandra on November 19, 2019

I would like to submit a review of Kingsdown's customer service and warranty promise. I would never buy another product from them. Long story short: Their product failed (Hudson firm mattress, $1600) sagging after 3 years. They would not honour their warranty because the mattress was bought at Sears..(because Sears … →

“American National Airbeds - 413718 (Promises of quality, warranty...only to be disappointed.)”

The American National line by American National

Posted by steven from Bahama, NC on November 19, 2019

Air mattress marketed as competitor to the national brands, e.g. sleep number. Air pump failed after 4 years. One air chamber has developed leaks due to poor manufacturing (air hose attachment point to mattress and another leak at a faulty seam). Warranty contact made with manufacturer...no response. After reading the … →

“Natura Green Harmony - 418155 (Disgusted)”

The Harmony model from the Natura Green Series line by Natura

Posted by Jason from Southgate, MI on December 7, 2019

Had this bed less then 2 years. Both sides have blown out and the springs are making popping noises. The mattress was bought from art van so we had them come out for a warranty check, the inspector said the mattress was absolutely defective and that he would put in … →

“Simmons Natural Care Willowbrook Plush Latex - 422944 (Very poor durability. Beer engineering!)”

The Willowbrook Plush Latex model from the Simmons Natural Care line by Simmons

Posted by Perry from Hales Corners, WI on January 1, 2020

The mattress appears to be over a dozen years old in less than a month of use. I have an exchange program through trial period and will probably buy a Tempur Pedic. Bought at Mattress Firm. Will have to pay 10% “restocking fee”. What does restocking mean for a used … →

“Hampton & Rhodes HR500 Plush - 424120 (This bed is horrible and I cant sleep on it anymore.)”

The HR500 Plush model by Hampton & Rhodes

Posted by Wendy from West Jordan, UT on January 5, 2020

I hate this mattress but can’t afford a new one. I put in a claim and they denied it. I tried calling but got no where. I am beyond frustrated. I sleep on the couch now until I can save money to get a better mattress. I saved money for … →

“Charles P. Rogers - 425801 (BUYER BEWARE)”

The Charles P. Rogers brand

Posted by carol from Saddle River, NJ on January 13, 2020

VERY BAD CUSTOMER SERVICE-ONLY CARE ABOUT THE SALE-BUYER BEWARE!! Dealt with TINA CARLINO over the phone in the NYC office and was given false information about the warranty on the Mattress. Was told in order for the warranty to be effective I MUST buy their $500 boxspring. So of course … →

“Sleep Inc BodyComfort Elite 7000 14 Inch Luxury Pillow Top - 437331 (Sunken middle)”

The BodyComfort Elite 7000 14 Inch Luxury Pillow Top model by Sleep Inc

Posted by Angie from Stockbridge, MI on February 24, 2020

We purchased what was believed to be top of the line mattress and was good for roughly 1 month and the middle is completely sunken in. Came with 15 year warranty but does no good if they don't stand by their product. Worse purchase ever and have to get a … →

“Restwell (Canada) - 437490 (Customer Service is never as good as their sales)”

The Restwell (Canada) brand

Posted by Cathy from Surrey, BC on February 24, 2020

We bought a mattress that was supposed to be warrantied for 20 years. We're 10 years in. On a visual inspection you can see the side is compressed and their is an impression. Impossible for two people to sleep comfortably without rolling into each other. In past, my partner and … →

“Simmons Beautyrest Black Legendary Luxury Firm - 440792 (Stay Away - Made From Cheap Materials)”

The Legendary Luxury Firm model from the Beautyrest Black (Pre-2016) line by Beautyrest

Posted by Mike on March 10, 2020

Had the mattress two years. After 18 months it started giving us issues. We ended up having to sell it for half the cost we bought it. I thought we were lucky to get that. They turn the names over every two years and take the floor models off and … →

“Puffy - 441770 (Puffy is NOT puffy!!! Very firm with little give!)”

The Puffy brand

Posted by Anna from Connellsville, PA on March 18, 2020

I am hoping Puffy stands by their guarantee. I requested to return it early February before the COVID 19 outbreak. I was supposed to get a call for a requested Saturday pickup. Nothing!!! I just resubmitted a pickup again, 2 weeks before 101 day guarantee is up. The mattress is … →

“Strobel Supple-Pedic Memory Foam 4500 - 442676 (dont bother trying to get warranty coverage)”

The Memory Foam 4500 model from the Strobel Supple-Pedic line by Strobel

Posted by tom from Las Vegas, NV on March 27, 2020

These people who run this plant are horrible →

“Symbol Comfortec - 447326 (It sagged in less than 3 months)”

The Symbol Comfortec line by Symbol

Posted by Cindy from Orr, MN on April 24, 2020

The LOTUS STYLE Queen size MATTRESS and MATCHING BOX SPRING as well as a NEW METAL BED FRAME STARTED out GOOD, but NOT FOR LONG!!! I have several bodily injuries from the past from my neck, back, shoulders, knees, hands, ankle and feet. I got the LOTUS Queen size MATTRESS … →

“Christeli - 460281 (Their warranty is a joke)”

The Christeli brand

Posted by Jesus from Spring, TX on June 15, 2020

My mattress is sinking after 5 years (giving me lower back pain), I contacted support and they will not consider my case because the mattress does not sink more than 1.25" with no weight on it (ridiculous), I sent them pics of my mattress sinking 1.25" when I place a … →

“Simmons Beautyrest Recharge Classic Linden Forest - 469671 (Doesn't Last, Poor Performance for a Luxury Firm Mattress)”

The Linden Forest model from the Beautyrest Recharge line by Beautyrest

Posted by Charles from Littleton, CO on July 25, 2020

Had to purchase a new mattress as my wife and I haven't been sleeping well on this Recharge Linden Forest. Discovered ours was only 6 years old (8 year warranty). Beautyrest doesn't honor the warranty. →

“Serta iComfort Wellbeing Refined - 471414 (Total Rip Off)”

The Wellbeing Refined model from the Serta iComfort (Pre-2017) line by Serta

Posted by Ron from Katy, TX on August 2, 2020

within a year this mattress failed relative to providing ANY support. At $4,100 Serta should make warranty claims quick and easy. Never buy a Serta, you'll likely be sorry. →

“Sprout - 471676 (Mattress was warranted for life. I told them I had my ow...)”

The Sprout brand

Posted by Yvonne from Fox Creek, AB on August 3, 2020

Mattress was warranted for life. I told them I had my own box spring they said that would be fine. It is a sprout latex mattress and has sunk 2 inches in a bowl in the middle. Purchased at healthy bedroom in Edmonton. Now they say the warranty is void … →

“Beloit Mattress - 475357 (From Beautiful Product to Questionable Quality Control)”

The Beloit Mattress brand

Posted by Monique from Grosse Pointe, MI on August 19, 2020

The Beloit Mattress Topper is marketed as a College Dorm must-have. That said, with less than 3 years of use, the mattress topper did not hold up to its name. When the Beloit mattress topper arrived, it was absolutely gorgeous: American made, quality stitching, attention to detail. I felt quite … →

“Restonic HealthRest - 487396 (Was great at the beginning)”

The Restonic HealthRest line by Restonic

Posted by Tara from Bismarck, ND on October 10, 2020

I’ve only had this mattress for 10 months... I have slept on both sides because it has impressions where I’ve been sleeping... The mattress is lumpy, my lower back has been hurting since the mattress is getting worn down... Right away, in the beginning I felt it supported my lower … →

“Pure LatexBliss Ultimate - 496378 (Purchased our mattress in 2011. I had a warranty issue a...)”

The Pure LatexBliss line by Pure Talalay Bliss

Posted by Laurie from Lake Worth, FL on November 27, 2020

Purchased our mattress in 2011. I had a warranty issue and they replaced the mattress. I had another warranty issue in 2013 and they replaced the mattress again. I just called with another warranty issue and I was told that "merchandise already processed as a previous warranty replacement in the … →

“Amerisleep AS4 - 502373 (Only lasted a year)”

The AS4 model by Amerisleep

Posted by Dawn from Denver, CO on December 30, 2020

It was great for about a year. Then it started to break down and sag in the middle. It is worn where i normally sleep. If my boyfriend sleeps with me we both roll toward the center. It’s terrible. Customer service is poor. Did not honor the warranty. Tried to … →

“Beautyrest - 511056 (We were led to believe this was a top of the line mattres...)”

The Beautyrest brand

Posted by Jules from Mississauga, ON on February 8, 2021

We were led to believe this was a top of the line mattress and would meet our expectations. Yet 5 years after purchase, the mattress has become soft and results in my wife and I rolling towards the center. Additionally, I frequently wake with back pain. As it has a … →

“REM Sleep Martinique - 513823 (Advertised lifetime Warranty- Is no warranty)”

The Martinique model by REM Sleep

Posted by Michele B from Hiram, ME on February 21, 2021

The Bed is Disintegrating right under us!! I called and sent pictures and once I mentioned the lifetime warranty, that was the end of the discussion. Randy is completely ignoring me. Not a reputable company. →

“Serta iSeries Hybrid 100 Firm - 515204 (No edge firmness at all, broken down so as to slip off edge)”

The 100 Firm model from the Serta iSeries (Pre-2021) line by Serta

Posted by Margaret from Philadelphia, PA on February 28, 2021

This mattress has 0 edge support. It’s completely broken down. Warranty process is beyond difficult to get help. $1200 wasted! →

“TEMPUR-Pedic - 524558 (Temperpedic does NOT honor their warranty)”

The TEMPUR-Pedic brand

Posted by Mary from Crestline, CA on April 22, 2021

I have ALL original paperwork but Temperpedic tells me to call Leggit and Platt...they tell me to call Temperpedic. Try calling their customer service...you will hold for 1 hour- 2 1/2 hours. It doesn't matter what store you buy from, it comes back to Temperpedic only takes care of SALES … →

“Beautyrest - 532694 (Terrible Customer Warranty support.)”

The Beautyrest brand

Posted by Sharon from Baldwinsville, NY on June 10, 2021

Spring Air did not stand by or honored their mattress warranty. This mattress had a 10 year warranty and after 8 years the mattress sags on both sides. Material from one side has shifted. This mattress is clearly defected. I will never by a mattress by Spring Air again. →

“Simmons Beautyrest Imperial Baymore - 533725 (Really disappointed in this mattress and it wasnt cheap....)”

The Baymore model by Beautyrest

Posted by Monica from Abbotsford, BC on June 18, 2021

Really disappointed in this mattress and it wasn’t cheap. Our old mattress was far more supportive after 20 years than this has been in 1.5 years. Looks fine when no ones on it but feels awful an hour in. We’ve been declined any warranty from Sleep Country. Not impressed! →

“Old West - 553229 (Avoid if You Can)”

The Old West brand

Posted by KD from Denver, CO on November 5, 2021

I bought this mattress due to it being a local CO company and expected good service as a result. The 10-yr warranty is an absolute joke. We measured the bed at 5yrs and again at 6yrs. We met the requirements for warranty and then the BS came. They asked us … →

“Beautyrest - 558026 (avoid beautyrest)”

The Beautyrest brand

Posted by Sarah from Reynoldsburg, OH on December 12, 2021

We bought a beautyrest mattress Disney Moderate Plus early 2021 and it is awful... have impressions within 3 months (and we are not large people, if that matters). Spent $1,000 on mattress and new foundation combined. Inquired about warranty and no response. This has been the most disapointing purchase I … →

“Gold Bond Natural Latex - 559334 (Avoid buying from Goldbond)”

The Gold Bond Natural Latex line by Gold Bond

Posted by Sulay from Jersey City, NJ on December 25, 2021

ONE YEAR LATER and the bed began sinking in the middle. Their excuse "we no longer make that model" and "cannot replace it or refund you". ONE YEAR?!? WHERE is that guarantee they so proudly claim? →

“Sealy Posturepedic (Pre-2017) - 560117 (Sealy Posturpedic mattress sucks)”

The Sealy Posturepedic (Pre-2017) line by Sealy

Posted by Carol from Gardnerville, NV on December 30, 2021

Wanted a traditional mattress, since we had been used to them. We were convinced to buy the "in house brand" which lasted allof 2 hours before I exited th bed and slept on the couch. They charged us a $200 re sstock fee, which was a crock. But, could not … →

“Simmons Beautyrest GL5 World Class Genesis Firm Euro Top - 560553 (The worst nightmare of a bed. NOT even close to World Class)”

The Genesis Firm Euro Top model by Beautyrest

Posted by Dana from Mallorytown, ON on January 2, 2022

this is an absolutely horrible bed and the worst possible purchase. I see that this model is discontinued and I know exactly why. We tried this mattress out in the store and it was wonderfully soft yet firm for my husbands back problem. The salesman said that the new bed … →

“Simmons Beautyrest Black Precious Plush Euro Top - 561269 (If you like sleeping in a crater this mattress is for you!)”

The Precious Plush Euro Top model from the Beautyrest Black (Pre-2016) line by Beautyrest

Posted by Nancy from Tavistock, ON on January 8, 2022

A brief period of time after buying this mattress it developed two significant depressions where my spouse and I sleep on our respective sides. You can literally roll into the depressions on either side, from the centre of the mattress (which has retained its original density). We had a Kingsdown … →

“Beautyrest Felicity - 562922 (Body impressions after two months)”

The Felicity model by Beautyrest

Posted by carole from Clear Brook, VA on January 22, 2022

I bought the Felicity Pillowtop again. The first one was so good I recommended it to everyone. This one from the start was not as firm. I could feel the bed move when my husband got in at night. The edges were not firm and crushed down when I got … →

“Beautyrest Black Desiree Luxury Firm - 563511 (Foam layers sag & give-out in less than 2 years)”

The Desiree Luxury Firm model from the Beautyrest Black (Pre-2016) line by Beautyrest

Posted by Ben from Largo, FL on January 26, 2022

I bought a Beautyrest "Black Desiree Firm" mattress with a suggested retail of over $2k. So I thought I was buying quality that would last, It didn't! I am not a large person. I am height / weight proportionate weighing 165 lbs. So I was very surprised to realize my … →

“Nest Bedding Alexander Signature Medium (2015-2020) - 571295 (Lasted 3 years, At 4 years unusable and no warranty help)”

The Alexander Signature Medium (2015-2020) model from the Nest Bedding Alexander Signature Series (2015-2020) line by Nest Bedding

Posted by Brian from Livonia, MI on April 6, 2022

My expectations were Nest would honor the warranty as I specifically asked them all the details, as hesitant to buy online. I was assured it would last for 10 years/ Lifetime comfort warranty. Over time the warranty changed online and what was lifetime became less, then it was warranted as … →

“Spring Air Back Supporter Hannah - 574230 (Warning! Do not buy!!)”

The Hannah model from the Spring Air Back Supporter line by Spring Air

Posted by Brian from Colonial Heights, VA on May 3, 2022

I have had the displeasure of owning two different Spring Air mattresses. The first one was turned into my local furniture store for warranty after only a year and 3 months with 5+ inch divots. I'm not a large person at 6'4" 200lbs. There is no excuse for this poor … →

“Serta iComfort Hybrid Vantage II Firm - 587950 (Serta is living off their name period. Their product is l...)”

The Vantage II Firm model from the Serta iComfort (Pre-2017) line by Serta

Posted by scott from Gardena, CA on September 1, 2022

Serta is living off their name period. Their product is less than satisfactory. Most importantly the company does NOT stand behind their faulty craftsmanship. Do yourself a favor and go with a reliable company →

“Aireloom Platinum Preferred - 589045 (Aireloom is a Rip Off!)”

The Aireloom Platinum Preferred line by Aireloom

Posted by andy from Irvine, CA on September 7, 2022

Aireloom Pershing Luxetop Firm, is the most expensive mattress ($7,000.00) We’ve ever bought. This brand is a total ripped off! We’ve had the mattress for less than a year and it’s completely sagging on both side of the bed (huge mound in the middle!) of our Cal-King. We bought it … →

“Pure Talalay Bliss Talalay Active - 589950 (My husbands bed is great, mine is not so great.)”

The Pure Talalay Bliss Talalay Active line by Pure Talalay Bliss

Posted by Carol G from Bountiful, UT on September 16, 2022

My husband and I have a split king. I always wondered how his mattress could be more comfortable than mine. It didn’t make sense. We have the same type of mattress. One day I decided to wash all of the coverings. This mattress has an zipper so that is not … →

“Simmons Beautyrest Legend Bradford Plush Pillowtop - 593344 (Overpriced Junk)”

The Bradford Plush Pillowtop model from the Beautyrest Legend line by Beautyrest

Posted by Sue from Saratoga Springs, NY on October 23, 2022

This mattress deteriorated so quickly. Both sides of the bed have major body impressions in it, and the center has a large hump. It's like sleeping in a pit all night long. Warranty through Mattress Firm was a complete fail. I wouldn't recommend buying this mattress or any mattress from … →

“Sleepwell - 597526 (Warranty not provided)”

The Sleepwell brand

Posted by Udhav on November 30, 2022

In the disguise of Warranty Sleepwell Mattress are looting the customer by asking to pay hefty amount for replacement even though their products carry a Warranty of 7 years and some of the products for even 10 years. They are totally misleading the customers by publishing warranty of the product … →

“Simmons Beautyrest Silver Langstaff - 600663 (Good until it wasn't)”

The Silver Langstaff model from the Beautyrest Silver (Canada) line by Beautyrest

Posted by Tim from Embrun, ON on January 5, 2023

We liked this mattress at first but after 1.5 years, the top started to puff up in one spot around 2.5 inches high, 10 inches long and 1.5 inches wide. We tried to submit a warranty claim with Sleep Country. We took the photos they wanted with a stick and … →

“Stearns & Foster Estate La Fiorentini II Luxury Cushion Firm - 604767 (Cant Change My Sheets)”

The La Fiorentini II Luxury Cushion Firm model from the Stearns & Foster Estate Collection (Pre-2016) line by Stearns & Foster

Posted by Cindy from Staten Island, NY on February 10, 2023

I have always purchased Sterns & Foster mattresses for many years and never had a problem. I purchased a king size mattress 5 years ago and recently the handles are ripping off resulting in exposure to the inside of the mattress. The seam that the handle is sewn into is … →

“Simmons Beautyrest World Class Imperial - 607361 (Worst bed and warranty in my lifetime)”

The Imperial model from the Beautyrest World Class (Pre-2014) line by Beautyrest

Posted by Helen from Surrey, BC on March 4, 2023

I have tried to get the company to honour their warranty without success. The photos I have clearly show how badly the bed sags in the middle. I will never buy another Beautyrest bed again. The warranty isn’t worth the paper it’s written on. →

“TEMPUR-Cloud (Pre-2014) - 608115 (Worthless Warranty)”

The TEMPUR-Cloud (Pre-2014) line by TEMPUR-Pedic

Posted by John from San Clemente, CA on March 13, 2023

We bought Tempur-Pedic mattresses a few years ago, and after two years one mattress failed to provide support. I submitted a claim, which was swiftly denied, with comments about the surface sag measurement when the mattress is not in use. The mattress has failed. The mattress does not properly support … →

“Charles P. Rogers Estate 5000 - 612717 (Think twice!)”

The Charles P. Rogers Estate 5000 line by Charles P. Rogers

Posted by Kathy from Marinette, WI on May 1, 2023

This was by far the most expensive bed we have purchased and it failed within 2 years times. We have reached out to the manufacturer several times to start a warranty claim and have been lead down an endless trail of tasks to complete. Multiple photos and measurements proved our … →

“Aireloom Preferred - 612992 (Plush Mattress "Wore Out" in Under a Year)”

The Aireloom Preferred line by Aireloom

Posted by Laura from Los Angeles, CA on May 4, 2023

I bought this mattress because the salesman said it would support two sleepers. He is 240 lbs, I am 130 pounds. This mattress has a top layer of smaller coils under the comfort layer. It slept well for the first several months before we noticed it was bowing in where … →

“Stearns & Foster Lux Estate Cassatt Luxury Plush Pillowtop - 616498 (Felt good in store but give it 4 months)”

The Cassatt Luxury Plush Pillowtop model from the Stearns & Foster Lux Estate (2019-2023) line by Stearns & Foster

Posted by Ramon from Cathedral City, CA on June 12, 2023

Bought this bed in a mattress store felt great for the 1st 9 weeks then even though I spin it every 4 weeks, it started to feel like I was crawling out of a hole! My hips hurt my lover back hurt ! I’m not the thinnest person but spending … →

“Wolf Mattress - 613831 (Body indents)”

The Wolf Mattress brand

Posted by Joann from Bowdoinham, ME on May 16, 2023

Owned about a year and already had body indents, got hold of company and was told body indents was normal, that's BS my previous mattress didn't show indents after 15 yrs, would never recommend a Wolf mattress to anyone. →

“Beautyrest Recharge Classic - 619702 (They will not honor their warranty)”

The Beautyrest Recharge line by Beautyrest

Posted by Rhonda from Navarre, OH on July 17, 2023

I called Mattress Firm who wouldn't help with the warranty because I bought it from their outlet inventory. I then called Beauty Rest who essentially said too bad. We don't care that a mattress less than a year old has a huge indentation on the side I sleep on. I … →

“Dormeo Classic - 625193 (WORST MATTRESS!!)”

The Octaspring line by Dormeo

Posted by Stephanie on September 14, 2023

This is the worst mattress I have ever owned. The foam started to break down on the sides of the bed and in the area that I sleep immediately after purchasing it. After a few years, the area where I sleep became permanently indented. It has worsened my back pain. … →

“GhostBed Luxe (2017-2025) - 625570 (You should pass on this entire company)”

The GhostBed Luxe (2017-2025) model by GhostBed

Posted by Zack from South Jordan, UT on September 19, 2023

I recently made the switch from my Tuft and Needle mattress, hoping for a softer, cooler sleep experience. Unfortunately, this mattress fell short of my expectations. Firmness: Contrary to the advertisements, this mattress is considerably firmer. It's noticeably more rigid than my previous Tuft and Needle, which was a letdown. … →

“Ashley Sleep Anniversary Edition Pillowtop - 626003 (I received no help on warranty from local Ashley store in G)”

The Anniversary Edition Pillowtop model by Ashley Sleep

Posted by Mavis from Atlanta, GA on September 26, 2023

I received no help on warranty from local Ashley store in Grenada Ms . I would like to know who can help me ! →

“Beautyrest Platinum (2016-2019) - 627001 (This mattress sags)”

The Beautyrest Platinum (2016-2019) line by Beautyrest

Posted by Robert from Perris, CA on October 14, 2023

I've submitted a claim on this mattress, but having issues getting simmons to honor wattanty. Also I've been in contact with sit & sleep To honor warranty, but having problems. →

“Beautyrest PressureSmart Lux 2.0 - 630285 (DO NOT PURCHASE THIS MATTRESS IF YOU VALUE YOUR HEALTH!)”

The PressureSmart 2.0 line by Beautyrest

Posted by Andrew from Sebastian, FL on November 28, 2023

Buying this mattress was the biggest mistake I've ever made in my entire life. After just 8 months of using this mattress it began sagging so much that it is causing my wife and I severe back pains. We tried working with Mattress Firm and Beauty Rest (Simmons Serta Bedding) … →

“Simmons Beautyrest Hotel Diamond 4 Luxury Firm - 632594 (Dont buy it)”

The Diamond 4 Luxury Firm model from the Beautyrest Hotel line by Beautyrest

Posted by Milos on January 1, 2024

Do not buy this mattress. It’s horrible. No warranty support. Very disappointed. →

“Foam Sweet Foam - 633497 (Terrible Mattress DO NOT BUY)”

The Foam Sweet Foam brand

Posted by ANNA from Centreville, VA on January 11, 2024

Bought this mattress YEARS ago and our top layer started giving us issues 4 years after we bought it. It is now six years post purchase and we have been suffering for years with these dips! The top layer in ours was the softest. We thought this would be a … →

“King Koil Brand - 635654 (Warranty is useless!)”

The King Koil line by King Koil

Posted by Chad from Houston, TX on February 10, 2024

This is my second king koil. The 1st one I had 15 years was amazing. I upgraded to the most expensive this time and it’s been horrible. I’ve tried to get the manufacturer to replace it and they have been no help. I will never buy from them again. So … →

“Dream Star - 637309 (DREAMSTAR - BUYER BEWARE they will not WARRANTY !!)”

The Dream Star brand

Posted by Chad on February 28, 2024

feels like your sleeping in a pocket and over time has gotten worse reached out to customer service they asked for pictures etc etc.. provided all information they come back and said that my foundation was poor and the mattress would not be covered they clearly just dont warranty and … →

“PranaSleep Karma - 638860 (customer support service lacking)”

The PranaSleep Karma line by PranaSleep

Posted by Georgia from Palm City, FL on March 26, 2024

Prana City mattress has denied any warranties coverage, we’ve owned this less than one year. Too expensive to have issues with a new mattress, next time will buy a different well - known brand that honors it’s warranty →

“Cheswick Manor Baypointe - 638903 (NEVER AGAIN!)”

The Baypointe model by Cheswick Manor

Posted by Michelle from Tucson, AZ on March 27, 2024

This mattress was great when we first bought it. Within 2 years it looks horrible, springs are popping out. Mattress Warehouse refuses to warranty it because I moved. The manufacture, Mattress Tech Owner, Lee offered to give me a price to replace it but never called me back, and now … →

“Symbol - 641537 (Symbol its very dishonest about their warranty)”

The Symbol brand

Posted by Brad S from Orange Park, FL on May 13, 2024

One month after purchase I contacted Symbol because my mattress was sunken and it clearly states on their website that sinking is covered but they denied my claim bc they said it had to be sunken by 2.5 inches or more. This has been the most uncomfortable breed I’ve ever … →

Store Reviews

Praise for Warranty Claims

“Mattress Source inPineville,NC - 1208 (Knowlegeable and Friendly)”

Purchased from Mattress Source (Pineville, NC)
The Serta brand

Posted by Brandi L from Monroe, NC on January 5, 2011

I purchased a queen sized mattress for my home a few years and happened to stop in at this store. So glad I did. The customer service was impeccable as well as the selection. Recently I had an issue with my mattress, so I called to see what I could … →

“BILTRITE Furniture-Leather-Mattresses inGreenfield,WI - 1549 (Great Product, Value, Experience)”

Purchased from BILTRITE Furniture-Leather-Mattresses (Greenfield, WI)

Posted by Megan M from Milwaukee, WI on June 6, 2012

We had a great experience at BiltRite. I feel compelled to review after a visit with my parents. My Dad has low vision and a difficult time getting around. We really wanted him to pick out his own mattress. Again, our experience was amazing! Randi effortlessly made us all feel … →

“Bedroom Sleep Shop inShreveport,LA - 1909 (More than fair!)”

Purchased from Bedroom Sleep Shop (Shreveport, LA)

Posted by Danielle W from Seattle, WA on May 12, 2013

In July 2012, I purchased a pillow. Less than a year later, in April 2013, I had become dissatisfied with the pillow. It had "gone flat." I came back to the store intending to buy a different pillow at full price. After mentioning my dissatisfaction with the first pillow they … →

“The Bed Store inMaryville,TN - 4800 (I bought a Mattress from Jerrod the Manager)”

Purchased from Bed Store (Maryville, TN)

Posted by Robin from Vonore, TN on June 26, 2018

I had a craftmatic bed that broke 2 years ago and they wouldn't repair it i have many medical problems and i went in The Bed Store and Jerrod was very kind to me and my husband and help choose a bed that would help me and my husband with … →

“Mattress 1 One inNorth Miami Beach,FL - 3741 (Too hard or too soft)”

Purchased from Mattress 1 One (North Miami Beach, FL)

Posted by Celestine from Miami, FL on April 17, 2017

Lying on a mattress in a store for a few minutes tells you nothing about what is to come. My salesperson, Mr. George, was very understanding about my hesitancy to choose. He went to great extent to answer my questions and try to assure me that I was not buying … →

“City Mattress - 3794 (Horrible to work with)”

Purchased from City Mattress

Posted by Christine from Stuart, FL on May 21, 2017

Bought a 3,200 prana bed. After 3 years it had impressions more than 1.2 inches. They gave me such a difficult time trying to get it replaced that even though it happened again within the warranty timeframe I wouldn't go thru the harassment again. →

“Raymour & Flanigan Furniture and Mattresses inSeekonk,MA - 3972 (Attention to Detail and the Customers Needs)”

Purchased from Raymour & Flanigan (Seekonk, MA)

Posted by Joyce from Riverside, RI on September 3, 2017

I must say that everyone at this store gives their utmost to be helpful and accommodating. They are honorable and informed. I am extremely satisfied with their aftercare for a product. None of us can control the manufacturing of a product and Raymour and Flanagan has stood behind the warranty … →

“Joplimo Mattress inSpringfield,MO - 4211 (Excellent sleep...finally!)”

Purchased from Joplimo Mattress (Springfield, MO)

Posted by Bill from Springfield, MO on December 24, 2017

We looked around at other mattresses, and when we checked out the Joplimo mattress, we knew it was the best. Locally made, great warranty, comfort beyond belief. Finally, we are getting a good full nights sleep. I encourage everyone reading this to try Joplimo Mattresses. We think they are absolutely … →

“Leon's Furniture inEdmonton,AB - 4470 (Credits need Extension)”

Purchased from Leon's Furniture (Edmonton, AB)

Posted by Doris from Edmonton, AB on March 31, 2018

We bought a Kingsdown mattress from Leon’s. In less than a year, it became lumpy and uncomfortable. The warranty was honoured and we received a replacement. Less than a year later, we have the exact same problem. This is not Leon’s fault. We have now been issued a credit., but … →

“None - 5308 (Very helpful.)”

Posted by Linda n from Orleans, MA on November 26, 2018

We purchased a mattress with a 10 year warranty. The mattress was from Symbol Mattress. Joe was more than willing to help us with it but hadn't purchased feom Symbol in quite some time. We had to deal directly with Symbol. I spoke with Janet in the warranty department. She … →

“Denver Mattress inWichita,KS - 7148 (Knowledgeable and friendly!)”

Purchased from Denver Mattress (Wichita, KS)

Posted by Rick from Wichita, KS on March 15, 2020

Our salesman, Jeff, did an outstanding job of explaining the differences in mattress types. The warranty is great and the 4 month return policy is the best I have seen. Overall this was a great experience! →

“Denver Mattress inBoise,ID - 8555 (Shop here if you want great service and a good deal)”

Purchased from Denver Mattress (Boise, ID)

Posted by Zack from Boise, ID on October 20, 2020

This store has an amazing selection. Every new and old mattress brand you read about online is in here and you can test them all out! Great prices, especially their own special “Cooling” line. Austin was very helpful in helping us try and pick the perfect mattress for us, because … →

“Denver Mattress inWichita,KS - 17055 (Warranty)”

Purchased from Denver Mattress (Wichita, KS)

Posted by Jim from Wichita, KS on December 8, 2022

I had a problem with my mattress and Rick dealt with the issue promptly. Super good service! →

“Denver Mattress inLone Tree,CO - 17967 (Nothing beats a good nights sleep)”

Purchased from Denver Mattress (Lone Tree, CO)

Posted by J. A from Denver, CO on March 17, 2023

Bought a bed that I was more than satisfied with 6 1/2 years ago. Ended up needing to use the warranty but no worries. Got taken care of and still am satisfied with the same model of mattress. →

“Bedzzz Express inGardendale,AL - 22010 (We bought a mattress and I did not give a great rating beca)”

Purchased from Bedzzz Express (Gardendale, AL)

Posted by Rodney from Montgomery, AL on February 6, 2025

We bought a mattress and I did not give a great rating because it had a defect. As soon as the VP saw it he called us come inspected it and had another sent to our home. I had misunderstood about the warranty. Wow that is excellent service. Yes I'm … →

Complaints for Warranty Claims

“Farmers Home Furniture - 1756 (Extremely Disappointed)”

Purchased from Farmers Home Furniture
The American Signature Royal Serenity line by American Signature

Posted by Tyna B from Alston, GA on December 11, 2012

My shopping experience was wonderful. The people were wonderful. Too bad their merchandise isn't worth having. The furniture is for low budget income or if you need something to use for temporary purposes. Don't waste your money on a mattress there. I didn't realize they could be that poor. I … →

“Mattress Pro Discounters inKemah,TX - 1761 (Bad service given at this store.)”

Purchased from Mattress Pro Discounters (Kemah, TX)

Posted by Dianne R from La Porte, TX on December 14, 2012

The sample bed massage unit was very loud. I was told "this one has a problem but yours will be very quiet" so I bought the bed. It is just as noisy as the model. I called and complained to the salesman Steve, and he agreed to deliver the upgraded … →

“Mattress Firm inRedding,CA - 1531 (The Good,Bad and the UGLY!)”

Purchased from Mattress Discounters (Redding, CA)
The Serta brand

Posted by Steve P from Redding, CA on April 14, 2012

The store sells you on a 60 day comfort guarentee but there is a catch they wont tell you about until you try to exchange your bed they sold you. I was led by my salesperson to the bed I bought and after monthes of back painI had to ecchange … →

“Mattress Overstock inLombard,IL - 1777 (Great until you have a claim against your warranty!!!)”

Purchased from Mattress Overstock (Lombard, IL)
The Sealy brand

Posted by Norah D on December 29, 2012

I haven't had this bed for even 2 years and it is already extremely creaky and we can't sleep on it without waking up with a backache!! Our receipt got destroyed by water and we can't file a claim without it!! The manager told us that our warranty is void … →

“Fifth Avenue Furniture inBrainerd,MN - 1522 (Bad Business)”

Purchased from Fifth Avenue Furniture (Brainerd, MN)

Posted by Wendy B from Brainerd, MN on March 27, 2012

Go some place else. The owner is a bad business owner. He does not honor warranties even when you have the receipt!!! He would not even listen to me. He basicaaly told me to get out of his store. I would never go back!! The mattress set purchased after a … →

“Sit 'n Sleep inNorco,CA - 1511 (Wil never buy from them again)”

Purchased from Sit n Sleep (Norco, CA)
The Sleep to Live line by Kingsdown

Posted by Chris M from Mukilteo, WA on March 9, 2012

We purchased a Kingsdown Sleep to live 800 from this outfit. We had had a great prior experiance with a Kingsdown mattress we had purchased in New York, so we decided to purchase a Kigsdown product again. We used their computerized bed to determine our individual sleep firmness, layed on … →

“Mattress King inJonesboro,AR - 1779 (sealy grendon firm mattress)”

Purchased from Mattress King (Jonesboro, AR)

Posted by Marilyn T from Jonesboro, AR on December 31, 2012

I bought a sealy grendon firm mattress at mattress king. I paid over 800.00 dollars. After a month, it started to sag in the middle. I went to the store and complained 4 times. They told me it was normal for it to sag a little...after more complaining, they brought … →

“Mattress Firm inSelden,NY - 1477 (Don't Sell False Hope)”

Purchased from Sleepy's (Selden, NY)
The Chateau Double Pillow Top model from the Chattam & Wells line by Spring Air

Posted by Scott G from Medford, NY on December 28, 2011

The store Should Not Sell Products That Fail A Year Or So After Purchase. Don't Sell Customers A Mattress That You Know Will Fail. You Now What That Means. Retail Stores I Think Are Destin To Fail Do To The Fact That They Do Not Honor Any Tipe Of Warranty … →

“Ashley Furniture inWoodbridge,VA - 1793 (BUYER BEWARE - left with no furniture and they won't return money )”

Purchased from Ashley Furniture (Woodbridge, VA)

Posted by Emmanuel T from Woodbridge, VA on January 11, 2013

My wife and I went to purchase a couch at the Ashley Furniture store at 14270 Smoketown Road, Woddbridge, VA 22192. Item was not in stock so we have not received any merchandise. We we’re informed of the back-order only after being charged. We called the next day to cancel … →

“Bedding Mart inFort Smith,AR - 1794 (Warranties are Worthless)”

Purchased from Bedding Mart (Fort Smith, AR)

Posted by Paul B from Springdale, AR on January 14, 2013

I bought a queen set and had it delivered, when the mattress started having issues contacted the store and come to find out that when they delivered the set, the delivery guys had removed the law tag from the mattress only, te foundation still has the law tag on it, … →

“Mor Furniture - 1413 (HORRIBLE STAY AWAY)”

Purchased from Mor Furniture
The Beautyrest brand

Posted by M G on September 15, 2011

Bought a Simmons Beautyrest mattress from them in Jan 2011 and within months started noticing problems. Mor Furniture refuses to honor their warranty despite the fact the mattress inspector stated it is defective. Stay away from this place and from Simmons mattresses. Currently pursuing legal action against both parties as … →

“Art Van Furniture inFlint Charter Township,MI - 1810 (Atrocious mattress)”

Purchased from Art Van Furniture (Flint Charter Township, MI)
The Sealy Posturepedic (Pre-2017) line by Sealy

Posted by David B from Flushing, MI on January 26, 2013

We contacted Art Van, a man measured, and said it needed to be 1/8 inch worse before they would do anything. For a business to squirm out of satisfying an upset customer in this way, is almost beyond belief. 1/8 inch made the difference of replacing a faulty mattress to … →

“Taylor Furniture inStatesville,NC - 1386 (Re-packaged furniture dealer)”

Purchased from Taylor Furniture (Statesville, NC)
The Sealy brand

Posted by Dan H from Statesville, NC on August 31, 2011

Purchased a mattress and recliner from 2 previous locations. When tried to get the Taylors to back up product. Was given the run around and then they closed. After trying to get them to back up their product they say they no longer can back up that warranty. If you … →

“Sleep Comfort by Nerlands inAnchorage,AK - 1385 (Nightmare)”

Purchased from Sleep Comfort by Nerlands (Anchorage, AK)
The Classic Sleep Natural Expressions line by Classic Brands

Posted by Brenda C from Anchorage, AK on August 30, 2011

Worst experience I've ever had. They do not deliver to you what you try out in the store and if that's not enough they won't except any responsibility so they just charge you more! Shopping with them has costs me $3000 +-! Can't sleep on the 2nd mattress they delivered … →

“Mattress Discounters - 1377 (The crap broke!)”

Purchased from Mattress Discounters

Posted by Heather B from Middle River, MD on August 25, 2011

We bought the spacefoam and the bed was comfortable. The first night I heard a crack but thought it was the plastic pieces on the bed frame. I looked at it the next 2 days and the main frame cracked. The whole bed frame went sideways. They called and said … →

“Mattress Land SleepFIT inVisalia,CA - 1370 (All Talk)”

Purchased from Mattress Land (Visalia, CA)
The Chattam & Wells line by Spring Air

Posted by L T from Visalia, CA on August 14, 2011

I will never buy from this company again. They did not help us when we brought our warranty problem to them. It was a Very expensive bed that did not even last through the warranty time. Store rep was completely disinterested saying it was under new ownership, as was the … →

“Mattress Firm inConcord,NH - 1365 (Mattress Nightmare in New Hampshire)”

Purchased from Sleepy's (Concord, NH)
The Serta Perfect Sleeper (Pre-2019) line by Serta

Posted by Dan B from Concord, NH on August 13, 2011

On August 5th, I entered the Sleepy's Store in Concord, NH with the intention of purchasing a mattress for my bedroom. Initially, the customer service was very considerate, allowing me to test out several mattresses. I had found a mattress that had met my expectations with little to no problems. … →

“Mattress Depot USA inTukwila,WA - 1349 (DO NOT BUY ENGLANDER MATTRESSES FROM MATTRESS DEPOT USA UNETHICAL!)”

Purchased from Mattress Depot USA (Tukwila, WA)
The Englander brand

Posted by Eric D from Seattle, WA on July 26, 2011

I went to Mattress Depot USA near the Southcenter Mall in January 2011. I looked at various mattresses and was looking for a firm mattress with no pillowtop. After trying out various mattresses in the store, I decided on an Englander Topaz Extra Firm Hilliyard. Before purchasing the mattress, I … →

“La Curacao inSanta Ana,CA - 1333 (Bad customer service!)”

Purchased from Curacao (Santa Ana, CA)

Posted by Michelle A from Laguna Niguel, CA on June 20, 2011

The people who work here only care about selling and they lied to us, that we could return any item in a week as long as it was unopened but when we returned the manager said they had changed their policy even though their wasn't even a sign about this, … →

“Hornell Furniture Outlet inHornell,NY - 1332 (Nightmare happen)”

Purchased from Hornell Furniture Outlet (Hornell, NY)

Posted by Diana M from Dansville, NY on June 20, 2011

I am totally disgusted with the Hornell Furniture Outlet, in Hornell NY. I purchased a King Set 2 years ago, with a 15 year guarantee, 2 years later, it is all dented, I can't even sleep on it and they said that the warrantee is null and void cause the … →

“Premium Mattress Outlet inAnaheim,CA - 1488 (Looks and feels like used mattresses? )”

Purchased from Premium Mattress Outlet (Anaheim, CA)
The Corsicana brand

Posted by Silvia M from Corona, CA on January 15, 2012

I purchased a mattress from here about 6 months ago. I bought it for $600. The first night of sleep was horrible and it felt like I was getting bit by bugs. I went to visit another store about 2 weeks later and they had the same exact mattress for … →

“Mattress Firm inWest Chester Township,OH - 1528 (Very deceptive store warranty experience)”

Purchased from Mattress Firm (West Chester Township, OH)

Posted by Jimmy J from West Chester, OH on April 1, 2012

I went shopping at this store because I needed a mattress in a hurry and they are local. The first mattress I bought hurt my back so bad that I returned it within 3 days. The second mattress I bought began giving me back problems after 3 months. The whole … →

“Sleepy's - 1290 (Beware- Sleepy'sDoesn't Honor Warranties!)”

Purchased from Sleepy's
The Natural Form brand

Posted by Larry B from Butler, NJ on April 17, 2011

When our mattress failed grossly with 2 inches of sag, the representatives were quick to say that the mattress qualified for it's warranty. However, eventhough we purchased their warranty protection program and their "special" mattress cover, they wouldn't honor the warranty, calling it void due to a mattress stain. Don't … →

“Mattress Warehouse inHarrisburg,PA - 1241 (Sleepless:( with no response)”

Purchased from Mattress Warehouse / Sleep Happens (Harrisburg, PA)
The Sealy brand

Posted by Traci M from Harrisburg, PA on February 3, 2011

This is the worse company I have ever dealt with! I’m not a complainer, however when you pay over $700 for a “Sealy” bed, you expect it to last more than a couple months. I purchased a Full size “Sealy” bed & within 2 months the boxsprings were making noises … →

“Lucas & Howard inKlamath Falls,OR - 1057 (Store service is the PITS!! Buyer BEWARE!)”

Purchased from Lucas & Howard (Klamath Falls, OR)

Posted by Cindy W from Chiloquin, OR on July 23, 2010

I spent $6720.00 on new Sealy Matress memory foam bed, new bed frame, and night stand. After 3 months, the matress cover ripped while I was making the bed. I called the Lucas & Howard Store in Klamath Falls, where I purchased the bed as I considered this a warrenty … →

“Bloomies by Bloomingdale's inSkokie,IL - 3390 (Sold me a defective mattress)”

Purchased from Bloomingdale's (Skokie, IL)

Posted by Adele from Chicago, IL on September 13, 2016

Within two years of my purchasing an $8,500 Kluft mattress from Bloomingdales, the mattress sagged in the center more than 1.5". I stupidly removed the law tag, so they wouldn't replace it; yet they held out the possibility that a exception would be made in my favor because I could … →

“Brad's Factory Direct Bedding inIrving,TX - 1089 (Save your money and time, dont go there)”

Purchased from Brad's Factory Direct Bedding (Irving, TX)

Posted by Viking A from Irving, TX on September 7, 2010

Starting from the Owned all the way to the employees, everyone is a crook. All they care about is selling; don't know how to talk with customers. My sincere advise don't buy anything from them. We bought mattress from them a year back, and within a year the boxes have … →

“Chesley Sleep Center inGuilford,CT - 1098 (Horrible experience!)”

Purchased from Chesley Sleep Center (Guilford, CT)

Posted by Michele H from Clinton, CT on September 13, 2010

We purchased a mattress here 5 years ago, after 1 year it needed to be replaced. since they had nothing comparable in stock, we had to spend more $$$, even though the mattress was supposed to be waranteed for 10 years! After another 18 months, the same thing happened and, … →

“Sleepy's - 1099 (Does not stand behind what they sell)”

Purchased from Sleepy's
The Laura Ashley line by King Koil

Posted by Vernon M from Wharton, NJ on September 16, 2010

We had a Sleepy's rep come to photograph and file a report about lumps in our Laura Ashley Pillow top mattress (not 7 months old) Rep told us that it should not have the lumps in it that it has. 4 days later, Tasha called from customer service informing me … →

“Mattress Firm inArlington,VA - 1100 (Poor quality!!)”

Purchased from Sleepy's (Arlington, VA)
The Beautyrest brand

Posted by Tim M from Arlington, VA on September 18, 2010

I thought i could trust a name brand like Simmons Beautyrest. It felt great in the store so we spent over $1000. For the first few months it was great at home. But then it lost all support...it doesn't support weight at all! (And my wife and I are thin.) … →

“Original Mattress Factory inCincinnati,OH - 1104 (Don't buy their mattresses)”

Purchased from Original Mattress Factory (Cincinnati, OH)

Posted by Chris P from Cincinnati, OH on September 23, 2010

My mattress starting sagging on both sides. They came out to look at it. On the phone they made me feel like I should not bother because it would be unlikely they would stand behind it. They first said it sagged because of the boxspring. I pointed out I got … →

“Sleepy's - 1230 (Sleepys won't honor comfort exchange policy)”

Purchased from Sleepy's
The Sleep to Live line by Kingsdown

Posted by Riley L from Chester, VA on January 26, 2011

I purchased a mattress for $2400 at Sleepys in Chester, Virginia, with hopes I was investing in long-term product that would meet my satisfaction. I chose a bed that would meet my partner and my chiropractic needs,"half soft/half firm". The company assured me the bed would meet our satisfaction since … →

“Mattress Firm inLa Mesa,CA - 1132 (STAY AWAY AT ALL COSTS!!)”

Purchased from Sleep Train (La Mesa, CA)
The Beautyrest brand

Posted by Leo D from El Cajon, CA on October 13, 2010

My wife, son and I went to Sleep Pain mid Sept 2010 after seeing what we liked at Costco. We wanted to make sure we were making a good choice so we stopped into Sleep Pain. We saw something similar but was little more but we liked the 100 day … →

“Sleep One Mattress Superstore inLenexa,KS - 1135 (Sleep one mattress store has bad service used mattresses and overpriced mattresses )”

Purchased from Sleep One Mattress Superstore (Lenexa, KS)

Posted by Doug D from Shawnee Mission, KS on October 17, 2010

I am realizing that I was sold a used mattress. I was told it was a $2000 mattress set and I got or for hundreds of dollars less. I was told that it was a customer returned mattress set. When I spoke with someone from sleep one I am now … →

“Bedding Plus inGulfport,MS - 1519 (Lies to Sell?)”

Purchased from Bedding Plus (Gulfport, MS)
The Dr Breus Bed (IBC) line by International Bedding

Posted by Alice F from Biloxi, MS on March 21, 2012

WE had a great interaction in the store. We purchased the bed but was not told about the warranty for stains until the sale was printed and explained. Then we purchased the $150 mattress cover. The problem came with the IBC manufacturer's claims regarding how cool the Dr. Breus's Signature … →

“Blue Ridge Bedrooms inBoone,NC - 1545 (Poor Management)”

Purchased from Blue Ridge Bedrooms (Boone, NC)
The Beautyrest brand

Posted by C.B. M from Boone, NC on May 22, 2012

The Simmons mattress We have only lasted 5 years. We lost our reciept after 5 years and the store owner stated that they only keep reciepts for 1 year. I have called other stores and verified that is not true and he is required to keep several years worth for … →

“Mattress Firm inMamaroneck,NY - 1530 (Awful, overpriced mattress, horrid customer service)”

Purchased from Sleepy's (Mamaroneck, NY)
The Stearns & Foster brand

Posted by Lo D from Boston, MA on April 14, 2012

• Yelp • Looking for a mattress, go to SLEEPY’S – NOT • The most Trusted Name in Mattresses – NOT • The Mattress Professionals – NOT Just a warning, go elsewhere! We purchased a mattress from Sleepy’s March 22, 2010. The salesmen will “wine and dine” you; they say … →

“Schewel Furniture - 1450 (Great Store - Poor Service )”

Purchased from Schewel Furniture
The Spring Air Back Supporter line by Spring Air

Posted by Marcia M from Roanoke, VA on November 1, 2011

Store was awesome. Sale person did good job was knowledgable.. however all they wanted was a sale and told me item could be returned. Did not honor this statement and now I am stuck with a mattress that has caused me and my husband severe back, neck, shoulder hip and … →

“Mattress Firm inLeesburg,FL - 1466 (Employee Turnover tells the tale)”

Purchased from Mattress Firm (Leesburg, FL)
The Beautyrest Black (Pre-2016) line by Beautyrest

Posted by Wendy P from Tavares, FL on November 24, 2011

Untrained "sales" staff. Their job is to SELL and make numbers... the hell with the comfort of the customer. The HUGE inventory in the side room of returns should have been a big clue... they call it a way to guarantee your comfort -- being able to swap for an … →

“Ortho Mattress inBurbank,CA - 1493 (Terrible Mattress)”

Purchased from Ortho Mattress (Burbank, CA)
The Ortho brand

Posted by Jerry D from Burbank, CA on January 19, 2012

I would give less than one star if I could. Mattress was terrible. After 2 weeks it was sinking in. Causing back pains. After 6 months it had a 3" deep hole where I slept. AWFUL - Luis & the staff don't care. Comfort guarantee is bogus - a scratch … →

“Sleep Country Canada inLondon,ON - 1834 (Horrible Experience)”

Purchased from Sleep Country Canada (London, ON)
The Kingsdown Plush Sense line by Kingsdown

Posted by Shannon G on February 17, 2013

Sales person was a jerk! I loved the mattress we picked out in the store and paid for, however I realized the first night it wasn't the same mattress we chose. When I cld the next day the salesman said too bad so sad. (This is why the delivery people … →

“Art Van Furniture inHowell,MI - 1833 (Pure Sleep isn't what I expected)”

Purchased from Art Van Furniture (Howell, MI)

Posted by Dee B from Potwin, KS on February 17, 2013

Did anyone buy the top of the line Pure Sleep bed, get it home and discover that it's hard as a rock? We went back into the store but they told us it needs 30 days to break in. I'm not convinced the mattress we have will be anything like … →

“Mattress Firm inChandler,AZ - 1841 (Leaves You Hanging)”

Purchased from Bedmart (Chandler, AZ)
The Europa line by International Bedding

Posted by Jesse C from Chandler, AZ on February 24, 2013

Stores change constantle. This company won't honor warranties. Nobody keeps receipts, the store is supposed to have your information in a data base, just for warranty purposes. Bedmart doeas not do this. Good luck getting service if something goes wrong... →

“Mattress Firm inChico,CA - 1842 (Buyer Beware)”

Purchased from Sleep Train (Chico, CA)
The Stearns & Foster brand

Posted by Dave C from Eagle, ID on February 25, 2013

Don't fall for their Customer service pitch. We purchased a mattress that we didn't like and tried to return during the 100 day satisfaction period. Finally, after some difficulty, they finally allowed the return for another mattress. Buyer beware though, the second mattress does not come with the same 100 … →

“Sit 'n Sleep inNorco,CA - 1473 (Warranty ripoff)”

Purchased from Sit n Sleep (Norco, CA)
The Kingsdown brand

Posted by Lori K from Corona, CA on December 15, 2011

We purchased a mattress and after only 3 years it had an almost 2 inch dip in the middle. After going through a mattress inspection we were given a credit for a new mattress, but when it came time to deliver the delivery people inspect your old defective mattress before … →

“Mattress Firm inColma,CA - 1616 (Bait and switch)”

Purchased from Sleep Train (Colma, CA)
The Beautyrest brand

Posted by Leslie G from Pacifica, CA on September 3, 2012

Bought mattress in '04. When we got it we felt like it wasn't the same quality as what we tried in store, like they gave us a flawed version of what we paid for. When we sat on the edge of the bed at the bottom, the entire edge sagged. … →

“Mattress Firm - 1619 (Rip Off)”

Purchased from Mattress Firm

Posted by Laura J from Colorado Springs, CO on September 6, 2012

Be careful when shopping for a mattress MATTRESS FIRM sold us a mattress for 600.00 that fell apart at the seams when we tried to move it they refuse to refund our money as they say it was in good condition when it left the store. When I asked about … →

“Mattress Firm inLynnwood,WA - 1689 (Terrible place to go- go any where else)”

Purchased from Sleep Country (Lynnwood, WA)
The Beautyrest World Class (Pre-2014) line by Beautyrest

Posted by Cammy W from Mountlake Terrace, WA on October 20, 2012

Had just been in a car accident desperate for a new bed I spent about $1500. Suppose to be $2300 mattress. it was horrible, called right away, guy came out measured sag 1/4" off to what it had to be for them to return it. also pulled backing off box … →

“Bedding Company inOmaha,NE - 1687 (Very Unprofessional)”

Purchased from Bedding Company (Omaha, NE)
The Serta Vera Wang line by Serta

Posted by Jason F from Omaha, NE on October 19, 2012

“Nothing But Beds - 1727 (Deceiving )”

Purchased from Nothing But Beds
The Park Place brand

Posted by Bob H from Blairsville, GA on November 16, 2012

I bought this Bed at Nothing But Beds in Murphy NC. The owners step daughter told us this bed even though a pillow top would keep it's firmness because it had more coils than other mattresses. What a mistake we made, we believed her. By three months time the bed … →

“Sit n Sleep - 1764 (High dry and rude)”

Purchased from Sit n Sleep

Posted by Linda L from Guyton, GA on December 15, 2012

Will NEVER trade there again.The people are so happy to help you spend your money But not to help when in 2 months your mattress is not worth sleeping on .I called 4 different places to get help with this and it seems i an just out of 800.00 dollars … →

“Raymour & Flanigan Furniture Mattresses inWaterford,CT - 1685 (Mattress scam)”

Purchased from Raymour & Flanigan (Waterford, CT)
The Sealy line by Sealy

Posted by Carol P from Plainville, CT on October 17, 2012

After purchasing mattress and then coerced into buying a 10 yr platinum warranty, 16months ago at raymour &flanagan store in Waterford Ct, it is deteriorating and losing support. They refuse to honor the warranty. Shopping there not recommended. →

“Mattress Firm inTrinity,FL - 1876 (Still bad)”

Purchased from Mattress Firm (Trinity, FL)

Posted by Lori S from New Port Richey, FL on March 28, 2013

I bought a mattress when it was matress giant. Still the same people. Still the same poor customer service. They are great when you buy but will not do anything after that. It's a fight for any warranty. They are very rude. Go else where. →

“Mattress Firm inJohnson City,TN - 1881 (Here we go again!)”

Purchased from Mattress Firm (Johnson City, TN)

Posted by Dana O from Afton, TN on April 9, 2013

Entering into our second time having our mattress replaced under warranty. We bought our King size Simmons Beautyrest Chasewood Firm mattress on 4-15-11 from Mattress Firm in Johnson City, TN. They replaced with a new one on 4-20-12. Just placed a call to have this one replaced as well. Junk! … →

“Mattress Firm inHartsdale,NY - 1887 (Sleepy's does not honor warranties)”

Purchased from Sleepy's (Hartsdale, NY)
The Shantel Luxury Plush model from the Stearns & Foster Estate Collection (Pre-2016) line by Stearns & Foster

Posted by Kelly H from Croton On Hudson, NY on April 15, 2013

My husband and I purchased our first Stearn's & Foster mattress two years ago for $975.00. The foam "no roll" sides of the mattress began to bulge out before we even made it a year. Sleepy's sent a mattress inspector and we received a credit for the FULL amount at … →

“All American Furniture & Mattress Factory inLakeland,FL - 1911 (Lemon Product)”

Purchased from All American Furniture & Mattress Factory (Lakeland, FL)

Posted by Jack F from Saint Petersburg, FL on May 15, 2013

I bought a Timeless King Mattress on May 5, 2013 from All American Furniture based on the floor model that was soft and supportive at the same time. What I got was totally not what I thought it would be, It feels flat and no support whatsoever, I awake each … →

“Mattress Firm - 1918 (Mattress Firm will not deal with Issue.)”

Purchased from Mattress Firm

Posted by Mike D from New Braunfels, TX on May 29, 2013

After five months my Serta icomfort mattress no longer offers support and sags where you sleep. I was going to purchase a Temperpedic brand when I went into the Mattress Firm store. The salesman, Ken recommended the Serta, saying it was a firmer, more supportive bed, and costs less. After … →

“Fair Furniture inMt Vernon,NY - 1924 (Don't even look in the store window)”

Purchased from Furniture Fair (Mt Vernon, NY)
The Arrondale Plush model by Sealy

Posted by Marisa M from Norwalk, CT on June 10, 2013

On February 16, 2012 I purchased a Sealy Arrondale mattress set from Fair Furniture and was informed that I had a 20 year warranty and if I had any issues within that time I was to contact the store directly. Recently I have noticed that the integrity of the box … →

“Mancini's Sleepworld inFremont,CA - 1929 (Purchased 2 twin XL sets & one Twin Mattress (only)........)”

Purchased from Mancini's Sleepworld (Fremont, CA)

Posted by Jackie O from Fremont, CA on June 15, 2013

Purchased 2 twin XL sets & one Twin Mattress (only)........ Okay, here's the scoop from my perspective: The first twin XL set was purchased in June 2011 and delivered to a college kid's first apt. It has been moved three times (apt 1 to apt 2 and back to mom's … →

“American Freight - 1933 (Will not honor 10 year warranty. Mattress is shot. )”

Purchased from American Freight

Posted by Barb S from Solon, OH on June 24, 2013

Disgusted with the bed. Totally shot after 6 months. Store refuses to honor 10 year warranty because of a small stain. Buyer beware and go somewhere else. Will never shop there again. →

“Sleep Outfitters inLexington,KY - 1965 ( Terrible mattresses)”

Purchased from Sleep Outfitters (Lexington, KY)

Posted by Terri S from Winchester, KY on August 7, 2013

We bought the high end serta mattress set and after a couple of years we couldn't stand to sleep on it. It was saying so bad it hurt our backs. They said it was covered by the warranty and we choose to go with the Stearns and foster high end … →

“BedMart inRedmond,OR - 1967 (Buyer beware)”

Purchased from BedMart (Redmond, OR)

Posted by Darrell K from Redmond, OR on August 11, 2013

We bought a $2400 bed from the redmond store about one year ago and two months after sleeping on it, one side seems to be failing, noticeable indention.Contacted the store and the so called district manager first called me and said that nothing could be done about it,then the wife … →

“Sleepy's - 1971 (Never again!!! $1800 down the drain and no warranty!!)”

Purchased from Sleepy's
The Simmons BeautySleep (Pre-2017) line by Beautyrest

Posted by Linda S from Chelmsford, MA on August 20, 2013

I bought a Simmons beauty rest from (now is sleepys mattress, bought out mattress giant) three years ago and since then I've noticed yellowing stains on my mattress in the weirdest places. Anyways long story short I bought this mattress for $1800 very steep price I might add, so I … →

“Today's Furniture & Mattress inGreenwood,IN - 1989 (Nasty people.)”

Purchased from Today's Furniture & Mattress (Greenwood, IN)

Posted by Bob S from Indianapolis, IN on September 17, 2013

If you want a bad experience and want deal with rude sales staff, this is your place. Product delivered partially unwrapped and filthy. Store would not do anything about it. Notice thier disclaimer, "all sales final". Agh. →

“Sears - 1991 (the quality of Simmons mattress in Sears is the worst ever )”

Purchased from Sears

Posted by Bo Y from Atlanta, GA on September 20, 2013

We spent almost $1200 on purchasing a King-set of mattress (Simmons) 6 months ago. At the beginning, this mattress looks fine. After 6 months, it started to show a little hump in the middle of the matress. Now, the hump is so high that we couldn't sleep well on it. … →

“World of Sleep Mattress Outlet inDallas,TX - 1995 (Don't waste your money on a mattress here!)”

Purchased from World of Sleep Mattress Outlet (Dallas, TX)

Posted by Leslie H from Dallas, TX on September 23, 2013

I bought a queen-size mattress and box spring here less than a year ago. Within four months, the springs started to pop and the mattress broke down, leaving dents where I sleep. It's the worst mattress I've ever had. The store has a "no return, refund or exchange" policy, so … →

“Macy's inSan Mateo,CA - 2012 (pushes their useless "Worry No More" insurance)”

Purchased from Macy's (San Mateo, CA)

Posted by Lin M from San Mateo, CA on October 18, 2013

we went to buy a boxspring that broke. we ended up buying a whole new mattress set. THat in itself was not the problem. the problem is that they pushed their "Worry No More" warranty that turned out to be completely useless. They also said that mattress manufacturers will deny … →

“City Mattress inJensen Beach,FL - 2035 (Do yourself a favor.go somewhere else.)”

Purchased from City Mattress (Jensen Beach, FL)

Posted by Lisa G from Port Saint Lucie, FL on November 3, 2013

We purchased a very expensive PranaSleep mattress from City Mattress. The salesman assured us that it would retain its shape and not get body depressions. Less than 6 months after purchasing it, it was already showing signs of depressions with a hump in the middle. So, they sent a service … →

“Joplimo Mattress inSpringfield,MO - 2044 (Read the "Comfort Guarantee")”

Purchased from Joplimo Mattress (Springfield, MO)

Posted by Tweet T from Springfield, MO on November 9, 2013

They seem to have a nice product. Good sales presentation and they really focus on the "Comfort Guarantee" as their stand apart feature. Stated in the guarantee among other things that disadvantage the buyer is "Joplimo MattressTM reserves the right to refuse this comfort guarantee to anyone for any reason". … →

“Sleep Doctor Mattress inPortage,MI - 2068 (bad)”

Purchased from Sleep Doctor Mattress Store (Portage, MI)

Posted by Vern A from Allegan, MI on December 10, 2013

We paid $1500. for this set and 6 months later it has large hollows where we lay and no support a waste of money should have bought a $200.00 set and just replaced it in a year. I know if I go back to the store the warranty is no … →

“Sleep Country Canada - 2104 (Warranty is a joke)”

Purchased from Sleep Country Canada

Posted by Bob S from Edmonton, AB on January 21, 2014

I would never purchase another product from Sleep Country. The Serta Mattresses they sell are actually garbage and their after sales service is the worst, and the warranty isn't worth the paper it's written on.Our almost $2000.00 bed isn't even 2 years old and is sagging to the point we … →

“Ashley Furniture Homestore inClearwater,FL - 2197 (memory foam mattress make you have back and neck pain.)”

Purchased from Ashley Furniture (Clearwater, FL)

Posted by Deanne from Clearwater, FL on March 10, 2014

was followed around the moment I entered store with a sale clerk, who just would not get the hint to leave us to make up our own mind. really pushy and no 30 day trial period, if someone pays1800.00, Ashley should let you try out your purchase. shame on you … →

“Galaxy Mattress inEnid,OK - 2215 (They are cheap)”

Purchased from Galaxy Mattress (Enid, OK)

Posted by Bubba from Enid, OK on April 2, 2014

The prices are lower than any other store in town. Unfortunately, when I tried to return a mattress that had broken down before my wife and I had it for two months, they claimed that they could do nothing about it. No refund, no exchange and they claimed they do … →

“Happy Mattress inOmaha,NE - 2516 (poor quality, and lied about merchandise)”

Purchased from Happy Mattress (Omaha, NE)
The Restonic brand

Posted by Ann P from Hastings, NE on July 26, 2014

We bought a bed with brand name Restonic, we were told it was one of their best sellers, high quality pillow top. Within one month we called them to complain, the king size bed had sagged leaving holes, divits, where we each slept. You could not sleep in the middle … →

“Lebeda Mattress Factory inCoralville,IA - 2677 (Replaced after 1 year)”

Purchased from Lebeda Mattress Factory (Coralville, IA)

Posted by Allan from Iowa City, IA on October 20, 2014

We purchased one of the more expensive mattresses they had available. Within a year, it was shot. All we got from the store was a run around. Live and learn. →

“Jordan's Furniture inAvon,MA - 2714 (Rip off)”

Purchased from Jordan's Furniture (Avon, MA)
The Natura Air line by Natura

Posted by Paula from Cohasset, MA on November 16, 2014

The company has discontinued the product and will not honor the fact that I only purchased it one year ago. They handed me off to the manufacturer who is in Canada and will charge me freight if they agree to replace the product. I've been ripped off on both ends. →

“Angelle's Furniture inHattiesburg,MS - 2733 (awful!)”

Purchased from Angelles Furniture (Hattiesburg, MS)

Posted by Diane from Hattiesburg, MS on December 4, 2014

This business cares nothing for its customers. As soon as they have your money, they are done with you. The pretty smiles and false pleasantries give way to avoidance tactics and angry confrontations. Beware. Any problem with the furniture, warranty, or angelle's lack of professionalism will be swept under the … →

“Mattress HQ inTyler,TX - 2736 ("Run Forrest Run")”

Purchased from Mattress HQ (Tyler, TX)

Posted by Becky from Tyler, TX on December 5, 2014

The management will not stand behind their product when it is defective. Eric says he will take care of it but 30 days later, I am still waiting for a replacement Foundation that squeaks every time I get in or out of bed. I paid for quality but did not … →

“Mattress Firm - 2747 (Second time the bed needs to be replaced but store refuses )”

Purchased from Mattress Firm

Posted by Ken on December 23, 2014

This company sells products then refuses to replace them when they break. I called the warranty dept. but was told that they don't stand behind their merchandise. I called the factory but found out they were in the process of going out of business. →

“Haynes Furniture inVirginia Beach,VA - 2755 (Customer Service uneducated)”

Purchased from Haynes Furniture (Virginia Beach, VA)
The TEMPUR-Pedic brand

Posted by John from Virginia Beach, VA on December 27, 2014

I had bought a Temper Pedic mattress here and called for Warranty Claim service. Zachary Taylor sent me an email with directions to take photo's, receipt etc and send them to HIM to file a claim with Temper Pedic. I waited over a month to hear from Zach again, he … →

“Sit 'n Sleep inTarzana,CA - 2803 (lemon mattress )”

Purchased from Sit n Sleep (Tarzana, CA)

Posted by Julia H from Woodland Hills, CA on February 18, 2015

THE SIT AND SLEEP DISASTER I recently bought a mattress at Sit and Sleep and I am very disappointed. The mattress is flawed and it has a large lump on the left side where my husband sleeps. It was there from day one but when you buy a mattress from … →

“Mancini's Sleepworld inBrentwood,CA - 1613 (DONT SPEND YOUR $ HERE)”

Purchased from Mancini's Sleepworld (Brentwood, CA)
The Serta brand

Posted by M T from Oakley, CA on August 26, 2012

These guys are a big zero. They will not back the factory warranty, I cannot even get them to return my call. They are like white on rice when you go looking but try finding them when you have a problem, and you WILL. Paying close to $2500 doesn't mean … →

“Ashley Furniture Homestore inConroe,TX - 2849 (Horrible experience from delivery to warranty claim)”

Purchased from Ashley Furniture (Conroe, TX)
The Sealy Posturepedic (Pre-2017) line by Sealy

Posted by Jerru from Montgomery, TX on April 1, 2015

First the sales person completely screwed up the invoice, overcharging us. Then, the delivery was delayed by several days. The worst thing was our mattress/box springs started squeaking every time you got out of bed (to the point of waking my wife). Contacted Sealy and they said to go through … →

“Snow's Furniture inTulsa,OK - 2673 (Total ripoff , high prices for trash quality )”

Purchased from Snow's Furniture (Tulsa, OK)
The Eclipse brand

Posted by Ken W from Bixby, OK on October 17, 2014

I have done business with more honest used car salesman. They tell you 90 day satisfaction guaranty but only if you but their $100 mattress cover and then it is only for exchange. I know I won't get my money back but I will tell as many people as possible … →

“Metro Mattress inCanandaigua,NY - 2978 (4th Mattress in 5 years!!! )”

Purchased from Metro Mattress (Canandaigua, NY)

Posted by Stena from Palmyra, NY on August 30, 2015

Customer service is horrible. They have never heard of customer satisfaction!!! →

“RC Willey - 1202 (Don't buy here)”

Purchased from RC Willey
The Nature's Rest brand

Posted by Jim C from Garden City, ID on December 31, 2010

I have spent over $10,000 dollars in the last year with this store and they will not honor warranties. They also give you less than all of the full information when you buy a product. Aka. if you buy all of the proper hookups for appliances from them they still … →

“Sears - 3477 (Online shopping at Sears.ca must be the worst that Ive expe)”

Purchased from Sears

Posted by Vadim from North York, ON on November 16, 2016

Long story short; I bought 2 sleep sets online at Sears.ca. Both sets qualified for free delivery. First set went on sale right after I bought it. Sears failed to refund me the difference. I was charged a delivery fee for the second item. It appeared on the order summary … →

“RC Willey inDraper,UT - 3555 (Rc willeys and Serta work together to ignore thier warranty)”

Purchased from RC Willey (Draper, UT)

Posted by Daniel from Salt Lake City, UT on January 13, 2017

How ever they did say I could submit a claim every 60 days see ya in 60 days. I havenever seen such a poor product. Serta mattress →

“Haverty's inSpringfield,MO - 3566 (Still carrying Serta iseries!!!)”

Purchased from Havertys (Springfield, MO)

Posted by Judi from Springfield, MO on January 20, 2017

I went back to the store where I purchased this very poor quality bed "with a 25 year warranty" but the intention left in the bed was one-half inch too little to qualify for the warranty. I have read many complaints on this bed, many of which a several years … →

“Mattress World inBurnham,PA - 3604 (Beware)”

Purchased from Mattress World (Burnham, PA)

Posted by Jason from Mifflin, PA on February 19, 2017

didn't have a clue what firmness of mattress to buy so asked the saleman (right) well slept 2 of the worst nights on it. So I called and told them I couldn't sleep on this( $850 at 50% off) mattress.(that I found out wasn't really on sale) They told me … →

“Mattress HQ inTyler,TX - 3614 (Horrible experience)”

Purchased from Mattress HQ (Tyler, TX)

Posted by Kim from Tyler, TX on February 20, 2017

Very upset with this company. The guy who delivered our bed had trouble getting a leg into the frame. When he left he said he fixed it and at the time we lived in an apartment with carpeted floors. Now that we have moved into a home with hard floors … →

“Levin Furniture inNorth Canton,OH - 3624 (NO NOT BUY HERE)”

Purchased from Levin Furniture (North Canton, OH)

Posted by Dawne from Louisville, OH on February 23, 2017

We purchased a matress we told the sales person that we did not want a pillow top. But she said they are made from better materials and will not smach down like the old one's. So we purchased one not even month later it was saging. The store says it's … →

“Conn's inBeaumont,TX - 5561 (Not happy at all!)”

Purchased from Conn's (Beaumont, TX)

Posted by Jacob G from Buna, TX on February 18, 2019

Josh store manager, Britinany salesperson Beaumont location never returns promised calls on replacement of damaged chair. The insurance they offer is a joke their word is a joke. 5K worth of furniture that I should have purchased somewhere else. I have been a loyal customer for years now I will … →

“Bob Loftis Furniture inMuskogee,OK - 5609 (Nothing but junk.)”

Purchased from Bob Loftis Furniture (Muskogee, OK)

Posted by Marcus from Muskogee, OK on March 2, 2019

Bought a Holland Design Mattress with lengthy warranty. Mattress fell apart within a year. Store does not warranty their products.Don't waste your money or time at any Bob Loftis Store, or with a Holland Design King size mattress. →

“Bob's Discount Furniture inSouth Portland,ME - 5663 (Never buy the goof proof plus plan)”

Purchased from Bob's Discount Furniture (South Portland, ME)

Posted by Ralph from South Portland, ME on March 16, 2019

Never by the Goof Proof Plus plan. I purchased it on an Item and now it needs repair they tell me they can not and it is not covered. Only real reason they said it was not covered by the manufacture. No kidding that is what the goof proof plan … →

“The Great Indoors inGaithersburg,MD - 5265 (Beautyrest mattress warranty not honored)”

Purchased from The Great Indoors (Gaithersburg, MD)

Posted by Andrew from Old Lyme, CT on November 14, 2018

Store closed and sears will not honor 10 warranty. Submitted online warranty at purchase including cost, model and details but do not have original sales receipt →

“Newport Bedding inCosta Mesa,CA - 3690 (Sagging mattress, terrible warranty, poor customer service)”

Purchased from Newport Bedding (Costa Mesa, CA)

Posted by Anne from Yorba Linda, CA on March 17, 2017

Beware Newport Bedding's "warranty"--if your mattress has an issue, which ours did, you have to pay for shipping to and from their factory for them to fix it under warranty, which costs about $250 each way. Almost a year ago, I purchased a $2,000 queen mattress. It started to sag … →

“Art Van Furniture inTaylor,MI - 3736 (TERRIBLE SERVICE!!!)”

Purchased from Art Van Furniture (Taylor, MI)

Posted by paula from Flat Rock, MI on April 13, 2017

Our experience with Art Van was horrible! We have purchased thousands of $$ over the last 20 years at various locations, and until this last time, we had been happy. We wanted to purchase a couch, but the one we wanted was back ordered for a month. So, we decided … →

“Vivians Quality Furniture inEscondido,CA - 3788 (Scammed at this location, buyer beware!)”

Purchased from Vivian’s Quality Furniture (Escondido, CA)

Posted by Eve from Escondido, CA on May 17, 2017

Scammed! I visited this location on April 1st of 2017. I walked in super excited with my fiance to purchase a bedroom set. A girl (don't remember her name) came up to help us and showed us what they had. We fell in love with a set, and while discussing … →

“The Dump inIrving,TX - 3795 (Deceptive and dishonest!)”

Purchased from The Dump (Irving, TX)

Posted by Scott from Colleyville, TX on May 22, 2017

Long story short: Their furniture is comprised of cheap, fake/faux/imitation woods and leather which are made in China, which are vastly marked up. They are liars. We've been working with Susan Hangarter for over 9 months to resolve an issue of a fake "top grain" leather sofa. After we came … →

“Anders Furniture - 3800 (They tell you your purchase has a warranty but this furni...)”

Purchased from Anders Furniture

Posted by Brenda from Petal, MS on May 24, 2017

They tell you your purchase has a warranty but this furniture store does not stand up to its word . Very poor business . →

“The Brick inCourtenay,BC - 4066 (BUYER BEWARE!!!)”

Purchased from The Brick (Courtenay, BC)

Posted by Dyan from Courtenay, BC on October 23, 2017

Bought a microwave and the xtra 'Full circle' warranty which cost more than the microwave,being led to believe that we could return this piece of crap within the first year, if not satisfied; with an additional 4 years beyond that by the manufacturer; (this fullcircle was definitely a scam 'full … →

“Sit 'n Sleep inAgoura Hills,CA - 3962 (DO NOT BUY FROM THIS STORE, AS THEY DO NOT HONOR WARRANTY)”

Purchased from Sit n Sleep (Agoura Hills, CA)

Posted by Richard Z from Thousand Oaks, CA on August 28, 2017

We bought a mattress and after a year one side was lopsided, they had someone come out and say this mattress is abnormal, but when we were told they would not honor warranty as the bed was not on their furniture? Wtf? really they say the planks it is on … →

“American Furniture Warehouse inThornton,CO - 3999 (simmons mattress woodland plush)”

Purchased from American Furniture Warehouse (Thornton, CO)

Posted by B from Henderson, CO on September 15, 2017

DO not buy this mattress looking for a recall im 110 and it sank now i have to wait for my ten year warranty .. If you have a spot your warranty is no good. It is no good these mattresses never again will i buy one what a waist … →

“Macy's - 4017 (I blame myself for buying a mattress online. You complete...)”

Purchased from Macy's
The Sealy brand

Posted by shoshana from Los Angeles, CA on September 27, 2017

I blame myself for buying a mattress online. You completely depend on the salesperson's knowledge. A mattress is as expensive as a refrigerator and you hope to have it for years. My problems started from the beginning . I started sinking in and blamed myself for buying a mattress with … →

“Hank's Fine Furniture inRogers,AR - 4010 (Poor follow up)”

Purchased from Hank's Fine Furniture (Rogers, AR)

Posted by Susie from Bella Vista, AR on September 19, 2017

Filed a claim for the mattress and it's been 3 weeks and they can't seem to find out anything. Took 3 emails for them to say I will check on it. →

“Mattress Plus inMonroe,LA - 5200 (Voids warranty if you sweat! So why have cooling get?)”

Purchased from Mattress Plus (Monroe, LA)

Posted by René on October 24, 2018

Our 10 year warranty wasn't worth beans on this 4 year old Eclipse Synthony. I started feeling the wires to the springs the stuffing was gone, I was lying on the coils. My shoulder, ribs, and hip ached. I called store for warranty information and was told if I sweat … →

“Sleepland Maui inKahului,HI - 4032 (Rude sales staff!)”

Purchased from Sleepland Maui (Kahului, HI)

Posted by Jack B from Makawao, HI on October 4, 2017

I will never shop that store agin, I will also tell everyone one I know to avoid it too! They are just rude! Box support under $7000.00 bed has a cheap covering and is disintegrating? Tuning into dust at the slightest touch. The store said not their problem in a … →

“The Brick Furniture - 4111 (Rip Off)”

Purchased from The Brick Furniture

Posted by Patricia from Kingston, ON on November 19, 2017

Do not expect the Brick to back their warranty. They hand it off to a 3rd party so they don't have to deal with complaints. →

“Marquis Furniture inShawnee,OK - 4306 (I am so frustrated. Never buy a mattress at a furniture ...)”

Purchased from Marquis Furniture (Shawnee, OK)

Posted by Jeannie from Macomb, OK on February 1, 2018

I am so frustrated. Never buy a mattress at a furniture store!! Especially Marquis!!! I spent almost 2,000 dollars on the mattress/box springs, adjustable frame and the salesman even talked me into a mattress cover .. ( helps extend your warranty , etc and protects mattress). First when my brother … →

“Rackley Furniture inMorrilton,AR - 4329 (I spent over $5000 at one time at this store to funrnish ...)”

Purchased from Rackley Furniture (Morrilton, AR)

Posted by janet from Hattieville, AR on February 10, 2018

I spent over $5000 at one time at this store to funrnish my whole new house 7 years ago to be stiffed over a bad mattress. I will not buy there again. Poor customer service. Weasels out of warranty replacements. →

“None - 4423 (Haverty's Athens GA)”

Posted by J from Lakeland, GA on March 12, 2018

Good store. First mattress & box springs purchase I was all excited, second purchase was an exchange for 1st mattress because it failed not so much - first mattress discontinued and had to "upgrade" under warranty at additional cost. Went back a few months later and bought a leather couch … →

“Bob's Discount Furniture inSeabrook,NH - 4437 (Never buy furniture again from bob)”

Purchased from Bob's Discount Furniture (Seabrook, NH)

Posted by Suhit P from Dover, NH on March 17, 2018

Bought 5,000 worth of products. Bought the protection plan. Furniture started peeling within 1years of use. Cheap quality and then when you call to use your “Goof Proof” plan they give you the runaround. And I call about for my warranty they said it’s not covered in warranty Customer service … →

“Mattress 1 One - 4413 (When come for return it sucks)”

Purchased from Mattress 1 One

Posted by Cindy on March 8, 2018

The sale person was great cuase that there job to sale my son bought a mattress cost him a lot for a gift for me in less then a yr was giving problem but I said Great it has Garantia for 10 yr I’m fine so I call they said … →

“Slumberland inSpencer,IA - 4756 (Your mattress was uncomfortable less than a year. The war...)”

Purchased from Slumberland (Spencer, IA)

Posted by Linda from Lake Park, IA on June 15, 2018

Your mattress was uncomfortable less than a year. The warranty coverage is a joke. The store manager said if the warranty wouldn't cover, he would make it right. HE SAID HE COULD DO NOTHING. HE FLAT OUT LIED! We will never go back to your store again! →

“Wolf Furniture inAltoona,PA - 5536 (Buyer Beware!!!)”

Purchased from Wolf's Furniture (Altoona, PA)

Posted by Lori from Claysburg, PA on February 8, 2019

Went into the store to purchase a mattress. Did the bed match, got our "sleep numbers", tested the mattresses in the store, found the perfect mattress in the store that was plush and firm, perfect. Waited two weeks for delivery, mattress arrived and guess what it was like sleeping on … →

“Mattress Mania inCorvallis,OR - 5598 (Bought adjustable bed & mattress Dec 2017. Been happy wi...)”

Purchased from Mattress Mania (Corvallis, OR)

Posted by Liala from Salem, OR on February 24, 2019

Bought adjustable bed & mattress Dec 2017. Been happy with it. Now the plastic control has broken. The cover over batteries on back control clip to hold shut broke & 1 battery only will go in 3/4 way in. Bought extended warranty for 9 additional yrs. Called Leggett & Platt … →

“Mattress 1 One inClearwater,FL - 4793 (Buyer Beware)”

Purchased from Mattress 1 One (Clearwater, FL)

Posted by Nick from Clearwater, FL on June 24, 2018

Purchased a Sealy Hybrid and adjustable frame for $2800.00 based on the salesman's claim that the bed should be ample firm enough for a person of my size with a bad disc in the lower back. After eight months into owning the mattress I would wake up in severe pain. … →

“Slumberland Furniture inBismarck,ND - 4914 (Very poor warranty service! Terrible terrible Sealy mattress)”

Purchased from Slumberland (Bismarck, ND)

Posted by Barb from Rapid City, SD on July 26, 2018

Really was shuffled around on my parents (97 and 87 years old) mattress warenty. AFTER the warranty was expired they finally told me it was a 5 year and not the stated 10 year! Mattress fell apart! No warranty sewn in anywhere on mattress. Soooo disappointed! →

“Original Mattress Factory inCoon Rapids,MN - 5604 (Foam Quality)”

Purchased from Original Mattress Factory (Coon Rapids, MN)

Posted by Christopher from Chaska, MN on March 1, 2019

“Air Beds Unlimited - 5005 (Read all information carefully before agreeing to purchase.)”

Purchased from Air Beds Unlimited

Posted by Ted from Glendale, AZ on August 24, 2018

Inflator pump worked good first two years and then I have had problems the next four years. Even though you have problems the term "the customer is always right" does not apply. They stand behind their terms of the contract and prorated warranty 100% and if there is a problem … →

“Badcock Home Furniture & More inAnderson,SC - 5826 (Extended warranty not worth paying for.)”

Purchased from Badcock Home Furniture (Anderson, SC)

Posted by Anthony from Anderson, SC on May 6, 2019

When I purchased a pair of end tables I was sold an extended three year warranty through "4Warranty Corporation". While still under this warranty the top of one table started to blister but my warranty claim was denied because. "contract only covers specific accidental damages". Apparently if you accidentally scratch … →

“Quality Mattress Outlet inNiles,OH - 5547 (Horrible bed)”

Purchased from Quality Mattress Outlet (Niles, OH)

Posted by Jim F from Girard, OH on February 12, 2019

These people won't honor warranty on a defective bed because a stain paid 800 dollars bed is killing my back never buy nothing from these thieves →

“Sleep Central inRichardson,TX - 5924 (Buyer Beware!)”

Purchased from Sleep Central (Richardson, TX)

Posted by Nichole from La Porte, TX on June 11, 2019

Initially everything went great. The purchase and delivery went wonderfully. Even got our bed a day early. Unfortunately that is where the customer service and professionalism ended. When we were considering our purchase and were not sure which mattress to get the sales person told us we could go with … →

“Havertys inMontgomery,AL - 6047 (Mattress Failure)”

Purchased from Havertys (Montgomery, AL)

Posted by Donald from Montgomery, AL on August 1, 2019

Montgomery, Alabama : Bought a Sterns and Foster Mattress about a year and a half ago. It has developed a 1/2” ridge in the middle. I paid over $3,300 after tax which I consider expensive. My sales receipt also shows that the mattress came with the “Sterns and Foster Comfort … →

“Matelas Lapensee inGatineau,QC - 6061 (Warranty is One Year Only!)”

Purchased from Matelas Lapensee (Gatineau, QC)

Posted by Mark from Ottawa, ON on August 6, 2019

We bought a mattress and foundation at Lapensee in 2011 for $2200.00 thinking it had a 15 year, non prorated warranty. We loved the mattress & recommended it to friends. When the comfort level began to deteriorate in year 6-7 we discovered that we had purchased a mattress with a … →

“The Brick inLondon,ON - 6034 (Brick Mattress Store Does NOT Honour Their Warranty)”

Purchased from The Brick (London, ON)

Posted by Rob from London, ON on July 25, 2019

Bought a Mattress for $1100, bought the overpriced mattress cover the salesmen said gives you extra warranty. Less than 2 years in the sides of the mattress is collapsing, there are body impressions causing bad back and lack of sleep. Warranty won't cover the mattress because the body indents are … →

“Jordan's Furniture inWarwick,RI - 6853 (Defective mattress not covered by warranty)”

Purchased from Jordan's Furniture (Warwick, RI)

Posted by Elaine from North Kingstown, RI on January 26, 2020

$1200 total cost for a child’s mattress that has mattress protruding out the side of mattress -getting bigger all the time but it is not covered by warranty because of stains only seen with the special lights brought by service person! Although the waterproof mattress cover bought with the set … →

“Mattress Firm inCarle Place,NY - 6976 (I'll never buy another mattress from this store)”

Purchased from Mattress Firm (Carle Place, NY)

Posted by Sonny from Hempstead, NY on February 15, 2020

salesperson lies about the product. bought $2,500.00 Mattress and now they re not standing behind their product even the mattress is under warranty and they denied my claim even producing pictures of the condition of my sagged mattress. →

“Gardner White Furniture inAuburn Hills,MI - 7003 (Scammers)”

Purchased from Gardner White Furniture (Auburn Hills, MI)

Posted by Natalie from Metamora, MI on February 18, 2020

Horrible horrible store. I buy a mattress with boxspring and frame from them. I bought all they were up selling to protect the mattress and myself if the mattress was faulty. less then a year later there is a hugh indentation in the mattress. They gave us attitude when trying … →

“The Dump - 7208 (Great pricing, but deceiving.)”

Purchased from The Dump

Posted by Wendy from Reading, PA on April 24, 2020

We have purchased from The Dump several times in the past ten years. Our first purchase from them was a Dormia Mattress. They sold us a mattress with a 25 year warranty and then found out the mattress company was already bankrupt and the warranty was already not going to … →

“None - 7210 (DON'T BUY any SYMBOL BRAND MATTRESSES)”

Posted by Cindy from Orr, MN on April 24, 2020

The SYMBOL MATTRESS COMPANY is FARCE. The SYMBOL MATTRESS COMPANY so-called "WARRANTY" is in reality, the SYMBOL MATTRESS COMPANY TERRIBLE TO DEAL WITH in ANY TYPE of WARRANTY ISSUE! SAVE your money for a GOOD MATTRESS/set FROM A REPUTABLE COMPANY and CHECK their WARRANTY!!! Bottom line... BUYER BEWARE!! STAY AWAY … →

“None - 7878 (Will never buy another sprout mattress)”

Posted by Yvonne from Fox Creek, AB on August 3, 2020

Will never buy another sprout mattress →

“Beloit Mattress - 8014 (Beloit Mattress does not stand behind their warranty)”

Purchased from Beloit Mattress

Posted by Monique from Grosse Pointe, MI on August 19, 2020

Several friendly emails have been exchanged about a quality control issue with one of their products that began to present issues within 2 years of use. The product in question is well within its 5 year warranty. Customer Service rep has not offered replacement or a refund. All the customer … →

“Joplimo Mattress inSpringfield,MO - 8776 (What happen?)”

Purchased from Joplimo Mattress (Springfield, MO)

Posted by Tess H from Saint Louis, MO on November 26, 2020

Shopped around looked at the Forever beds. Seemed to be overpriced but had great warranty. However when I asked about all the stored that they closed and if they were going out of business really never got a straight forward answer. Salesperson seemed very nice and knowledgeable but how good … →

“Bob's Discount Furniture inNanuet,NY - 8793 (Not worth it)”

Purchased from Bob's Discount Furniture (Nanuet, NY)

Posted by Jyoti from Suffern, NY on November 28, 2020

Bought a lot of furniture to furnish my new house. 2nd time ordering from them. Both times the dining chairs didn't last nite than a few months. I was going the first time was just a fluke. Delivery was good but damaged my dining table and they gave me a … →

“Orange County Mattress - 9191 (Buy Beware DO NOT PURCHASE FROM OCM)”

Purchased from Orange County Mattress

Posted by Corey from Costa Mesa, CA on January 20, 2021

By far the worst customer service I have received from any store/business in my entire life. We bought a OCM brand mattress made by Diamond Mattress company. Within 2 months the mattress began to sag and OCM did a courtesy exchange for us. Fast forward 9 months later the mattress … →

“Weekends Only Furniture & Mattress inSt Peters,MO - 9772 (Do not waste your money on an extended warranty)”

Purchased from Weekends Only Furniture & Mattress (St Peters, MO)

Posted by Mark from Saint Peters, MO on March 31, 2021

Do not waste your money on an extended warranty at Weekends Only. I bought a power recliner and paid for a 5 year warranty. After a few years the motor and/or switch went out. I filed a warranty claim on Feb. 21st. I waited a while with no contact, then … →

“Mathis Sleep Center inYukon,OK - 9811 (Unprofessional customer service from district manager)”

Purchased from Mathis Home (Yukon, OK)

Posted by Petra from Yukon, OK on April 5, 2021

Once you’ve purchased a mattress you are basically treated second handle. The district manager has zero customer service skills, rude and unprofessional and dishonest. We’ve been originally been told we could exchange a mattress up to one year . They have refused to communicate at this point and are not … →

“Bob's Discount Furniture inSeabrook,NH - 9835 (Insurance Goof Proof is a scam / DO NOT PURCHASE)”

Purchased from Bob's Discount Furniture (Seabrook, NH)

Posted by Jamie from Dover, NH on April 7, 2021

I have purchased at least $12,000 worth of furniture through Bob's discount is Seabrook, NH over the years. Each and every-time I bought anything from Bob's the salesmen HIGHLY recommend purchasing the goof proof insurance in the event that something happens to my furniture. Just recently my love seat broke! … →

“Mattress Firm inConcord,NH - 10196 (Good salespeople, garbage product, ridiculous warranty.)”

Purchased from Mattress Firm (Concord, NH)

Posted by Mark from Contoocook, NH on May 17, 2021

Bought a queen sized name brand mattress here four years ago. Now it has two dugout canoes running top bottom where we sleep. The five year warranty is a joke; it's easier to access the nuclear codes. While the salespersons were nice and knowledgeable, the product is garbage. Unless you … →

“Metro Mattress - 10469 (Poor Service)”

Purchased from Metro Mattress

Posted by Sharon from Baldwinsville, NY on June 10, 2021

Purchased a Natures Rest Latex Mattress and after a few years the mattress sagged on both size. I had a 10 year warranty on this mattress. Metro Mattress did not stand behind their warranty. I will never do business with them again. →

“Price Point Furniture inMadison,TN - 11550 (Scam Artists Paradise)”

Purchased from Price Point Furniture (Madison, TN)

Posted by will from Hendersonville, TN on October 2, 2021

If it looks like a SCAM, if your gut says it may be a SCAM, if common sense tells you it might be a SCAM or if someone with previous experience tells you it's a SCAM, but the price at Price Point Furniture draws you in to do business with … →

“Aaron's - 12041 (Brought a mattress and box springs they were full of bedbugs)”

Purchased from Aaron's

Posted by Robert from Hagerstown, MD on November 16, 2021

We brought a mattress and box springs and moved into a clean house the box springs were full of bedbugs. Call the store and will not stand by there product. Will never buy anything from them or recommend them. →

“Badcock Home Furniture & More inEastman,GA - 12187 (Mattress warranty not honored)”

Purchased from Badcock Home Furniture (Eastman, GA)

Posted by Jimmy from Mc Rae, GA on November 27, 2021

Feels like you’re sleeping in a hole. Mattress sags →

“The Brick - 12666 (Don't bother, they don't want your business!)”

Purchased from The Brick

Posted by Nancy from Tavistock, ON on January 8, 2022

Bought a mattress a couple years ago from a sales person who lied about the quality. Been over a year of crappy sleep trying to get warranty replacement. The very expensive mattress we bought is junk and the run around trying to get any assistance had been angering to say … →

“Farmers Home Furniture inForest City,NC - 13253 (In April 2021 they didnt offer delivery, so I had to pic...)”

Purchased from Farmers Home Furniture (Forest City, NC)

Posted by Kimberly from Forest City, NC on February 24, 2022

In April 2021 they didn’t offer delivery, so I had to pickup the items on my own (due to Covid), from day one the couch looked weird at the bottom have many pictures to prove it also, but I made a complaint because it wasn’t just me noticing it. I … →

“Mattress Firm inMinnetonka,MN - 13723 (Never buy a mattress from this store ever!!!!)”

Purchased from Mattress Firm (Minnetonka, MN)

Posted by Ellen from Hamel, MN on March 24, 2022

They sell used mattresses without disclosing it to the buyers which is disgusting. Also, when you make a warranty claim because the mattress is in terrible shape with failed springs and used, they will not help. No live person on the website and the claims department is unreachable. Brandon the … →

“None - 13771 (Careless)”

Posted by Gloria . from Brockton, MA on March 27, 2022

I asked for a medium soft mattress, the sales person told me that the mattress was medium soft but then delivered a firm mattress… called the store and the sales person insisted that is a medium feel one, but I’m in pain… so I then called the manufacturer with the … →

“Raymour & Flanigan - 14975 (Great Sales Experience. Lousy Problem Resolution.)”

Purchased from Raymour & Flanigan

Posted by Emma from Philadelphia, PA on June 12, 2022

Raymour and Flanigan offer a great warranty until you need to use it. After a little over three years, the mattress became unbearable, causing significant back pain. The store sent a rep out with a bar to measure a "dip." There is no visible dip, just a horrible aching back. … →

“Sleep Quarters Plus inEnnis,TX - 16303 (1st let me start off saying the people that work there ar...)”

Purchased from Sleep Quarters Plus (Ennis, TX)

Posted by Unknown from Ennis, TX on September 9, 2022

1st let me start off saying the people that work there are Pleasant nice nasty they have decent looking furniture not the best looking though my only concern is my Warranty for my furniture I know for a fact I have been asking about my warranty for over a year … →

“None - 16653 (The warranty is mis-Leading)”

Purchased from Sleep Number Bed Store (Lubbock, TX)

Posted by Terry from Slaton, TX on October 18, 2022

The warranty that is stated is misleading. The sales people do not know any of the terms. And truly believe it’s a great warranty. It’s not. We had a leak, severe. A seam came apart. It happens. Shouldn’t be a big deal. But after 17 months of ownership , we … →

“Ashley Furniture inQuincy,IL - 16655 (Garbage)”

Purchased from Ashley Furniture (Quincy, IL)

Posted by Deanna from Canton, MO on October 18, 2022

Bough two couch’s both broke after a month we had insurance and tried to get help making claim got no where finaly tried again to be told we didn’t even have it they never sent the company our policy so they took are money and didn’t even file the paper … →

“The Futon Shop inSanta Rosa,CA - 17018 (Not worth the money and no warranty help.)”

Purchased from The Futon Shop (Santa Rosa, CA)

Posted by Maia from Mendocino, CA on December 3, 2022

Don't buy anything from this store. I have had the worst customer service. My futon broke in less than two years and it has been two months of giving them all the photos and details and the warranty department just ignores me. The shop says they can't help and now … →

“Sleep Country Canada - 17243 (Warranty claim process is terrible)”

Purchased from Sleep Country Canada

Posted by Tim from Embrun, ON on January 5, 2023

The service in the store and the delivery people were awesome. We got a dud mattress and the company warranty people rejected my claim even though it was obvious from the photos we submitted shows there is a problem. They wanted to see a photo of the frame we were … →

“The Brick inWilliams Lake,BC - 17373 (We bought an entire kitchen set almost 8000 dollars worth o)”

Purchased from The Brick (Williams Lake, BC)

Posted by Chris P from 100 Mile House, BC on January 20, 2023

We bought an entire kitchen set almost 8000 dollars worth of appliances . The dishwasher never worked from day one . Samsung sent a useless repair man who did nothing then never returned or calls . Now we have to use our extended warranty through the Brick that we paid … →

“Mattress Firm inKillingly,CT - 17755 (PLEASE DON'T WASTE YOUR TIME OR YOUR MONEY!!)”

Purchased from Mattress Firm (Killingly, CT)

Posted by ismel from Danielson, CT on February 21, 2023

PLEASE DON'T WASTE YOUR TIME OR YOUR MONEY!! I had a decent experience purchasing my mattress at this location. However, the entire COMPANY is so SHADY. Less than a year ago I decided to purchase a mattress with the help of one of the In-Store Representatives. Hence, we paid over … →

“The Brick inKitchener,ON - 18000 (DO NOT BUY AT THE BRICK)”

Purchased from The Brick (Kitchener, ON)

Posted by Fernando from Kitchener, ON on March 20, 2023

This situation is so sad! I bought a king size foam mattress at The Brick in Kitchener, after few months of use I notice it was bad to my body so I claimed the warranty and had it exchanged to new coil system king size mattress (cost of 3 thousand). … →

“The Brick inCalgary,AB - 18706 (Mattress springs broke in 2 years)”

Purchased from The Brick (Calgary, AB)

Posted by Barb from Calgary, AB on July 13, 2023

I contacted the store less than one year after I purchased 3 mattresses. The tops were disintegrating. They told me that they only guarantee that you like the mattress and that I would have to contact the manufacturer for their warranty. No warranty, no guarantee from the manufacturer many loopholes. … →

“Tepperman's inWindsor,ON - 19240 (Pretty good)”

Purchased from Tepperman's (Windsor, ON)

Posted by Chris on September 16, 2023

Just got a crappie mattress and Kingsdown would not honor the warranty Five years and it was terrible →

“Mattress Direct inGulfport,MS - 19261 (DO NOT SHOP AT MATTRESS DIRECT STORES)”

Purchased from Mattress Direct (Gulfport, MS)

Posted by Julina S from New Orleans, LA on September 20, 2023

Mattress Direct in Gulfport MS knowingly sells defective beds. You must purchase a mattress cover ($175) in order to receive the warranty. Their beds begin to concave after only a few months. The ridiculous task you have to perform in order to prove your bed is defective involves driving to … →

“Sit n Sleep - 19383 (Not happy with warranty)”

Purchased from Sit n Sleep

Posted by Robert from Perris, CA on October 14, 2023

Sit & sleep is not honoring warranty →

“Grand Home Furnishings inBristol,VA - 19759 (We feel scammed!!)”

Purchased from Grand Home Furnishings (Bristol, VA)

Posted by Rose G from Kingsport, TN on December 13, 2023

We ordered a reclining couch and a recliner from Grand in December of 2021. We also bought the extended warranty. The couch broke prior to a year being up. Grand literally told us if we had just came in 2 days sooner, they would have replaced the couch. We then … →

“Richmond Furniture Outlet inRichmond,IN - 20342 (Beware of richmond furniture outlet.)”

Purchased from Richmond Furniture Gallery (Richmond, IN)

Posted by BRIAN from New Castle, IN on March 2, 2024

They have now burned us twice. First on matresses, and now on a couch. They refuse to honor warranties, or even try to make their screw ups right with you. My wife and I should have never given them another chance. We wont make that mistake again. →

“Olum's inVestal,NY - 20365 (Buyer beware)”

Purchased from Olum's (Vestal, NY)

Posted by Bob from Johnson City, NY on March 4, 2024

Bought mattresses 3 months ago, the stitching is already coming apart at the seam. To get an exchange or repair, will need to pay fees and wait until Olums reaches out to manufacturer, then hope for the best. By time this happens the mattress may be trash. Poor warranty on … →

“American Freight - 20411 (American Freight, really American FRIGHT)”

Purchased from American Freight

Posted by James from Kansas City, MO on March 11, 2024

The adage of “you get what you pay for” absolutely applies to American Freight. They stand behind nothing unless you purchase an extended warranty. Who purchases an extended warranty on a mattress, that usually have “15+ year” warranties. (and made in the USA, that’s embarrassing) That was 800+ dollars flushed … →

“Mattress Outlet - 20452 (Will not guarantee the mattress is new or give a warranty)”

Purchased from Mattress Outlet

Posted by Rebecca from Eustace, TX on March 21, 2024

Claims they sell new mattresses but refuse to put it in writing. They also won't provide any manufacturer warranty for the mattresses they sell. Prices quoted for the the exact same mattresses at other retailers are at least $200+ higher and no delivery is offered. →

“Gardner White Furniture inCanton,MI - 20538 (I didnt like the fact that they dont spell out the warran)”

Purchased from Gardner White Furniture (Canton, MI)

Posted by Frances from Dearborn Heights, MI on April 9, 2024

I didn’t like the fact that they don’t spell out the warranty coverage I paid for on the paper work. This makes me nervous!! →

“Ashley Furniture inPalm Desert,CA - 20677 (A Nightmare)”

Purchased from Ashley Furniture (Palm Desert, CA)

Posted by Marc from Rancho Mirage, CA on May 2, 2024

The 2 customer service girls and the Store was great...The service people are the worst. Our 10 year warrantied mattress was sagging after 3 years. First expert service tech brought a device out of a Cracker Jack Box that was to short to measure a CA king (maybe it could … →

“Sam Levitz Furniture inTucson,AZ - 20748 (Don't waste your money at this store!)”

Purchased from Sam Levitz Furniture (Tucson, AZ)

Posted by Tonja from Tucson, AZ on May 13, 2024

We will NEVER spend another penny in this store, the furniture does NOT hold up and the warrantees have allot of fine print so read it because most of it they aren't going to warrantee. DO NOT buy their pillows or mattress covers, you can get them WAY cheaper elsewhere … →

“Mattress Warehouse inAberdeen,MD - 22138 (There is no refund no matter how unsatisfied you are, they )”

Purchased from Mattress Warehouse / Sleep Happens (Aberdeen, MD)

Posted by Gerrie from Aberdeen, MD on March 1, 2025

There is no refund no matter how unsatisfied you are, they give you the runaround about honoring their warranty. Their 10 year warranty means nothing they require you to take a picture of the mattress and the tag of the mattress to verify you purchased it from them. I am … →

“Mattress Firm inOgden,UT - 22153 (Dont stand by warranty on mattress)”

Purchased from Mattress Firm (Ogden, UT)

Posted by C from Layton, UT on March 4, 2025

I purchased a mattress last March, it’s not even a year old and it is lumpy and is saggy. Went through all their hoops with photos etc for them to tell me it’s normal wear and tear! Since when is a lumpy saggy mattress normal wear and tear that’s not … →

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