Bad Pour

This was a high end bed with an organic covering and euro top. Loved it for the first 3-4 months, then the body impressions began - we are not large or heavy people! The response I got was to measure the impressions and at that time they were NOT "deep enough" to qualify. I saw the flaw in the warranty right then. Should a 3-4 month old mattress have ANY body impressions at all? So now, one year later the store tells me there were some bad pours and they've replaced several hybrids ( part natural part synthetic Latex) . I am in the process of the warranty claim again, and this time it will definitely qualify! They are prorated and they only credit you for the mattress, not the box springs, so don't count on having a matched set - how ghetto is that? And of course if it had qualified in the first few months the credit would be much larger.... Does anyone know of any mattress that would reverse that impression situation.... I had to wait until it deteriorated enough!! Not impressed with their warranty! Now I am told they no longer make the pure radiance series......maybe I am better off buying a cheap one and planning on replacing every few years. Will see what they end up doing for us.

See more ratings and reviews of this mattress »
  • Appearance
  • Initial Comfort
  • Center Support
  • Overall Durability
  • Surface Integrity
  • Warranty Claims
Was this helpful? 
Helpfulness (0)

Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Good Pressure Relief

Sleep Quality

User rated this bed:
Not Rated

Stays "Cool"

User rated this bed:
Fair "Coolness"


User rated this bed:
Not Rated

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
Much too soft