sink hole

This mattress is the worst mattress I have ever owned. The sink hole is just getting worse and worse. I called the store to complain, and they sent out two guys to evaluate the problem. They concluded the frame was not supporting the mattress the way it should, causing the "sinkhole". I regret not forcing them to "retest" it without the frame. I got a letter a few weeks later saying its the frame, not the mattress. It has the same problem without the frame, just on the floor. Not only will I avoid this brand, I will never buy anything from that store again. Why have a warranty that just shifts blame away from their faulty product? The warranty guys and their smoke and mirrors "testing". They used string and office supply binder clips along with a paper ring with a ruler. This ring looked like a burger king crown for kids. the sag was VERY noticeable, and they still simply blamed the frame. It was a joke, and a waste of my time.

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Pros:
    User also said: none
    Cons:
    • Retailer Service
    • Overall Support
    • Warranty Claims
    User also said: Its like sleeping in a pit.
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    Ratings from this Sleeper

    Back Support

    User rated this bed:
    Very Poor Back Support

    Pressure Relief

    User rated this bed:
    Not Rated

    Sleep Quality

    User rated this bed:
    Not Rated

    Stays "Cool"

    User rated this bed:
    Not Rated

    Value

    User rated this bed:
    Very poor Value

    Warranty Service

    User rated this bed:
    Not Rated

    Softness Level

    User rated this bed:
    N/A
    Not Rated