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Brick Mattress Store Does NOT Honour Their Warranty

  • Selection: Fair
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Issue Resolution
Transparency
Warranty Claims

Posted by Rob from London, ON on July 25, 2019

Bought a Mattress for $1100, bought the overpriced mattress cover the salesmen said gives you extra warranty. Less than 2 years in the sides of the mattress is collapsing, there are body impressions causing bad back and lack of sleep. Warranty won't cover the mattress because the body indents are only 1.5 inches deep and the sides don't matter. They don't know what the salesperson claimed but there is no extra warranty buying for the mattress cover. Store rep said they had numerous issues with this mattress that they received a bad lot but the Brick won't honour the warranty


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