Serta Sucks

This king size firm mattress lasted a year, maybe. We now have almost 2 inch indentations on both sides of the mattress. My wife weighs 120 and I weigh 195, so explain why this happened. So after five months of dealing with their idiots at customer service I am told yes your bed is defective; however, since there is a small coffee stain on the bed your warranty is void. They know the bed is defective and yet find a way out, ridiculous. I hate this company and these beds.

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Pros:
    User also said: NONE. I will never purchase a Serta bed again.
    Cons:
    • Surface Integrity
    • Warranty Claims
    • Warranty Terms
    User also said: 20 words is not enough to cover the disgust I feel toward this company.
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    Ratings from this Sleeper

    Back Support

    User rated this bed:
    Very Poor Back Support

    Pressure Relief

    User rated this bed:
    Not Rated

    Sleep Quality

    User rated this bed:
    Not Rated

    Stays "Cool"

    User rated this bed:
    Not Rated

    Value

    User rated this bed:
    Very poor Value

    Warranty Service

    User rated this bed:
    Not Rated

    Softness Level

    User rated this bed:
    N/A
    Not Rated