Very Unprofessional

  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Warranty Claims

Posted by Jason F from Omaha, NE on October 19, 2012

My wife and I purchased a Vera Wang mattress for $2500 in April of 2011. It was less than 6 months before it started sagging pretty badly. We rotated the mattress as we were told to in their instructions, and it was still that bad. We contacted Robert (the owner of the store) came out to inspect the mattress he said that a stain on the mattress invalidates our warranty. He also yelled and screamed at me every time I talked to him.

We were never given a copy of the warranty. There was a piece of paper that said that the receipt and the tag on the mattress were our warranty. The only thing that refers us to any sort of warranty is a small code on the corner of the tag that says W9. That's it. There's no label that says warranty code or anything. There's certainly nothing that warned us to
seek out a copy of the official warranty. The Serta guy said 'some' stores don't give you a copy because it's available online. Then shouldn't it say that on the receipt?!

As far as I'm concerned, they lied and cheated their way to our money. I've seen numerous posts about this bed being bad in about the same amount of time. It seems that they never 'want' to honor their warranties. I read on a message board that they will look for a tiny little drool stain in order to not have to fix it.

Shame on them!

  • Purchased in Apr 2011
  • The Vera Wang product line

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