Saggy Sack...Poor Warranty

Slept ok first couple years. Then it started sagging where my husband laid. We bought some memory foam to try to help. It only got worse. We kept a mattress pad on since we bought it and we kept it between the foam and mattress. We finally decided since we had a 15 year warranty we would send it back. Not only did we take it to the store to be picked up and they didn't pick it up for 2 months...they kept it an additional month and then decided not to honor the warranty. There were no visible stains however they said there wouldn't fix the bed. They marked a spot they claimed was a stain which was just an excuse not to fix it. There wasn't a stain visible. Meanwhile we are without a mattress for our bed. I would not buy this brand again.

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Pros:
  • Conforming
Cons:
  • Back Support
  • Retailer Service
  • Warranty Claims
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Fair Pressure Relief

Sleep Quality

User rated this bed:
Slightly better Sleep
Previous mattress was:
Memory Foam

Stays "Cool"

User rated this bed:
Good "Coolness"

Value

User rated this bed:
Poor Value
Price paid (approximate):
$1,500

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Just right