Doesn't last more than months

The spots where my wife and I sleep have sagged and after a few hours each night your sunk too far to move. As a result the center has a hump. We have tried to have it replaced but the retailer is telling us it's not "bad enough" for warranty replacement.....I think if we are complaining it's no good that means it's "bad enough". Each morning we complain how much longer do we have to wait for a replacement. The warranty is 10 years and the comfort was gone after 6 months.....listen to your customers Gardner White and Serta.

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Pros:
  • Appearance
  • Delivery Service
  • Motion Isolation
  • Natural Materials
Cons:
  • Overall Comfort
  • Overall Durability
  • Issue Resolution
  • Long-Term Comfort
  • Long-Term Support
  • Professionalism
  • Return Policy
  • Soft Comfort
  • Overall Support
  • Surface Integrity
  • Temperature Control
  • Overall Value
  • Warranty Claims
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Poor Pressure Relief

Sleep Quality

User rated this bed:
Slightly worse Sleep

Stays "Cool"

User rated this bed:
Fair "Coolness"

Value

User rated this bed:
Not Rated

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
Slightly too soft