We were sleeping on a complicated latex system. Despite the fact that the two halves were completely customizable, I could not get my side right and went through countless iterations (and $$) to try and get the right experience without waking to debilitating back, shoulder and neck pain. We then tried to innerspring Saatva, which was better, but not quite right. The company was absolutely fantastic allowing us to exchange the mattress for the Zenhaven. It was a fantastic purchase - the mattress is extremely comfortable with high-end features and allows us to customize simply by flipping the mattress to the other side. We have since bought another one for a different home - one home has the soft side and one the firmer side - I prefer the firmer, but both are comfortable and luxurious. Don't hesitate to buy from this company - their customer service is amazing and products are worth the hype.
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