Poor customer service

We purchased the mattress in Nov. 2008. It was suppose to be a great mattress with a great warranty. Well after having it for about 2 and 1/2 years we noticed that we were sinking into the middle of the bed and the fabric ripped on the beading on the lower seam. We called and they said that they would send someone out to look at it and that took almost 2 months. When he got here sure enough the mattress does sag in the middle and the rip has grown because of the pressure on the seams but he also notice 2 very small stains at the bottom of the mattress. Much to our surprise they told us that the stains voided our warranty and they can't do anything for us. So I guess that I get to eat $1700 worth of bedding. All I can say is don't buy anything from International bedding because they don't stand behind their product. The bed is defective even if there are 2 small stains.

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Pros:
    User also said: none
    Cons:
    • Center Support
    • Overall Durability
    • Price
    • Product Quality
    • Warranty Claims
    • Warranty Terms
    User also said: expensive and doesn't last
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    Ratings from this Sleeper

    Back Support

    User rated this bed:
    Good Back Support

    Pressure Relief

    User rated this bed:
    Not Rated

    Sleep Quality

    User rated this bed:
    Not Rated

    Stays "Cool"

    User rated this bed:
    Not Rated

    Value

    User rated this bed:
    Very poor Value

    Warranty Service

    User rated this bed:
    Not Rated

    Softness Level

    User rated this bed:
    N/A
    Not Rated