Warranty

When I purchased this mattress it was under LIFE TIME warranty. I have tried to file a claim after less than 1 year of having the mattress and they kept making up excuses as to what I WAS DOING wrong. Here I am 5 plus yrs into it and I cannot get out of the bed because it feels as if I have sunken to the floor. I called again to have someone to come and look at the mattress to see what was going on and they said they do not do this anymore. Try these tests and take pictures and send them to us. So I did... They said it was NOT BAD ENOUGH TO REPLACE!!!!!!!!!!!!!!!!!!!!!! I just recently called again and told them I had to go to BED BATH and Beyond to purchase a foam thinner mattress to place on top of my bed so I can get out of it. The warranty Dept told me this time they would have someone come over to take a look at it....no phone calls as of yet. So so very frustrated with this mattress I cannot see straight. I really hope they follow through this time. I will keep you posted. Sue whos back hurts all of the time. I weigh 115lbs.

See more ratings and reviews of this mattress »

Cons:
  • Surface Integrity
  • Warranty Claims
Was this helpful? 
Helpfulness (+2)

Ratings from this Sleeper

Back Support

User rated this bed:
Very Poor Back Support

Pressure Relief

User rated this bed:
Poor Pressure Relief

Sleep Quality

User rated this bed:
Much better Sleep
Previous mattress was:
(Other)

Stays "Cool"

User rated this bed:
Very Poor "Coolness"

Value

User rated this bed:
Very poor Value
Price paid (approximate):
$5,600

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
N/A
Not Rated