Posted by Jerru from Conroe, TX on April 1, 2015
First the sales person completely screwed up the invoice, overcharging us. Then, the delivery was delayed by several days. The worst thing was our mattress/box springs started squeaking every time you got out of bed (to the point of waking my wife). Contacted Sealy and they said to go through Ashley. They sent an inspector and he agreed the set was defective. He came back a week later because he had failed to record or measure something. Then, Ashley contacted me and said they no longer carry Sealy products and I would have to deal directly with the manufacturer. Why did they send an inspector to my home not once, but twice, disrupting two days, when they had no intention of honoring the warranty.
This is not the first issue we've had with Ashley, and shame on me for ever going back!
Location: Conroe, TX
Joined: Apr 1, 2015