Seriously Aching Back

This mattress has made me move it to the guest bedroom. My husband whose weight is about 180lbs and I my weight is 140lbs and after 18months the middle of the mattress has terrible lumps which had us waking up throughout the night in pain. We contacted Jeff Lynch where we paid over $1200 for this mattress, simply because Serta was suppose to be the best of the best, to get a replacement. They came out to our home to look at the mattress and measure the sag. We were told that we should hear something within 7-10 business days, well they called back about a week and a half later informing us that Serta said the sagging had to be over an inch and a half...the sag measures a little over one inch...this makes no sense, so we are stuck with a useless mattress that they manufactured and will NOT stand behind!!! I will never buy another Serta and I will discourage any and everyone I know to never buy a Serta.

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Pros:
    User also said: The only pro about this mattress is that it has shown me that cost has no effect on comfort.
    Cons:
    • Surface Integrity
    • Warranty Claims
    User also said: NEVER EVER BUY SERTA!!! This is the worst mattress that I have ever spent my money on.
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    Ratings from this Sleeper

    Back Support

    User rated this bed:
    Very Poor Back Support

    Pressure Relief

    User rated this bed:
    Not Rated

    Sleep Quality

    User rated this bed:
    Not Rated

    Stays "Cool"

    User rated this bed:
    Not Rated

    Value

    User rated this bed:
    Very poor Value

    Warranty Service

    User rated this bed:
    Not Rated

    Softness Level

    User rated this bed:
    N/A
    Not Rated