Defective and they wouldn't stand by their Warranty

Mattress was fine - we had it for 6 months and I started to detect some settling or soft spots on my side of the bed. Didn't think too much of it - but it steadily got worse and worse. I travel with work about 60-80 nights a year so this had happened even without every day use. After a year the deformity was significant and I got in touch with the customer service agents ... they gave me a run down on what was required to verify there was an issue... and so I took the photos, put the string line across the bed and even took a video. I was expecting not to be able to see a visible difference in surface height and to my surprise the issue and defect was glaringly obvious!!! After sending the info and photos - they asked for a photo of the base which is a traditional close framed box spring. . . . and they used that to weasel out of their warranty claiming they ONLY cover slotted bases. SO - if you are considering Novosbed - think about this .... MOST other mattress companies in this price range (and lower) are happy to honor their warranty with whatever base you use / choose. Novosbed either knowingly sell an inferior product - or they are simply an unethical company wishing to avoid ownership of defective products. Either way think carefully before you part with your money. I would not recommend.

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Cons:
  • Surface Integrity
  • Warranty Claims
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Ratings from this Sleeper

Back Support

User rated this bed:
Fair Back Support

Pressure Relief

User rated this bed:
Fair Pressure Relief

Sleep Quality

User rated this bed:
Slightly better Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Fair "Coolness"

Value

User rated this bed:
Very poor Value
Price paid (approximate):
$1,000 (Queen) Size

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Just right