Disappointed

We ordered the king size Tranquil and upon delivery, when we took it out of the box, it appeared to be raised in the middle and had slight dips on the two sides. I convinced myself this had to be the result of shipping upright in the box. But on our first night's sleep, it was noticeably softer on the sides and had a firmer raised ridge down the center. When I lay on it, if I move toward center, it feels like I am on a slant. We had an old Simmons that finally developed body impressions, but it took about 7 years for it to do so. This mattress seemed to be delivered with them! I can't believe it came to us already this way and am convinced it was a showroom model or something (although I have been told by a company rep this would not be the case.) We tried to return it under the warranty in which photos have to be taken to show it has at least a 1 1/2 indentation. Ours is close to this, but what makes me mad is that when there is no body weight on it, it isn't going to look as bad as it feels. It is like a hammock to sleep in and not supportive and I am getting back pain after sleeping on it. The company rep also told me, they do get frequent customer calls regarding the ‘appearance of the mattress’ and said the top wool padding would compress where you sleep and give this appearance. However, I reminded her this is what it looked and felt like upon our first night. It came to us this way! We did not create this by sleeping on it. Perhaps it has gotten worse in a matter of just a few weeks? But as a matter of fact, because my husband works nights and sleeps during the day, we have both spent a few weeks sleeping in the middle of it. The middle does not seem to compress like the sides already are. In the end, we were denied a return under the warranty and told "It is a King Mattress so the compacting of wool (impressions) will be a lot more noticeable than on another sized mattress. The impressions they are experiencing are normal and will occur. They should not get much deeper as there is only 1.5” of wool quilted into the cover of the mattress. Because everything is made to order – I can assure you that this was a not a mattress that was previously slept on so impressions right of the box would not be possible." Well apparently the company is calling me a liar. All I can say is, this was our experience, right out of the box, and we have only had the mattress for a month and it is a waste of money because we are going to get something else. There is minimal latex in this thing, so 100% latex is clearly the way to go if you want support.

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Pros:
    User also said: It has some Latex in it, deep down somewhere...
    Cons:
    • Surface Integrity
    • Warranty Claims
    User also said: Arrived with body impressions already present!
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    Ratings from this Sleeper

    Back Support

    User rated this bed:
    Very Poor Back Support

    Pressure Relief

    User rated this bed:
    Not Rated

    Sleep Quality

    User rated this bed:
    Not Rated

    Stays "Cool"

    User rated this bed:
    Not Rated

    Value

    User rated this bed:
    Very poor Value

    Warranty Service

    User rated this bed:
    Not Rated

    Softness Level

    User rated this bed:
    N/A
    Not Rated