good warranty - not a great product

I bought this via Westin after being happy with their beds over too many nights in hotels. I thought I was paying a premium price for "the best" product. My wife and I liked it initially - but a year in we are both unhappy. I am about 220 lb. and the side that I sleep on clearly shows indentation of 1.5" - 2"... The good news is that the "premium" line carries a good 10 year warranty. I've had to jump through several hoops and send a lot of pictures - but they are replacing the mattress with a new one and it will only cost me $85 for shipping. They will also take the old one with them. If they do what they say - I'm happy with the company - but don't love the product (at least the first one).

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Pros:
  • Warranty Claims
User also said: Warranty support
Cons:
  • Surface Integrity
User also said: after 1 year - indentation apparent where i sleep.
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Fair Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Good "Coolness"

Value

User rated this bed:
Fair Value
Price paid (approximate):
$1,600

Warranty Service

User rated this bed:
Excellent Warranty Service

Softness Level

User rated this bed:
Slightly too soft