I wish I had heeded the warnings.

I purchased the Vivacious Everfeel iComfort bed, and it was great for nearly a year. I'm a plus-sized woman, and discovered approximately a month ago that my side of the mattress (we rotate this mattress REGULARLY) was sagging to the point where my butt would sink all the way down to the next layer under the memory foam. We spent a SUBSTANTIAL amount of money ($2,800.00, and I'm still paying for it) on this mattress, box spring and frame (all are Serta products, by the way, and were purchased together), and to have sagging already is unacceptable. We have filed a warranty claim with Serta, since we purchased the mattress FROM the Serta website, and are waiting for an inspector to come out and confirm what we already know; that the mattress is sagging on one side and normal on the other. Get your act together, Serta...this isn't good at all and I honestly don't know that, even if the warranty is used and we receive another bed, I would ever recommend this bed to anyone I know.

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Pros:
  • Overall Comfort
  • Edge Support
  • Motion Isolation
  • Overall Support
Cons:
  • Center Support
  • Overall Durability
  • Flip-Ability
  • Long-Term Comfort
  • Long-Term Support
  • Product Quality
  • Return Policy
  • Surface Integrity
  • Temperature Control
  • Overall Value
  • Warranty Claims
  • Warranty Terms
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Ratings from this Sleeper

Back Support

User rated this bed:
Good Back Support

Pressure Relief

User rated this bed:
Poor Pressure Relief

Sleep Quality

User rated this bed:
Slightly better Sleep

Stays "Cool"

User rated this bed:
Excellent "Coolness"

Value

User rated this bed:
Not Rated

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
Just right