Serta Care

going to return my second mattresd
Posted: September 21, 2015

Serta iComfort Reinvention

We are sorry to hear you aren't pleased with your mattress. Serta stands 100% behind the warranty. If there is a manufacturing defect, the mattress … (Read full comment)

I wish I had heeded the warnings.
Posted: September 21, 2015

Serta iComfort Vivacious Everfeel

We can assure you that Serta stands behind the warranty 100% and if there is a manufacturing defect, the mattress will be replaced. For reference, … (Read full comment)

paula deen matress terrible
Posted: September 21, 2015

Serta Paula Deen

For warranty inquiries and general information via Serta, you can call 1-888-557-3782. (Read full comment)

Started sagging after 9 months!!!'
Posted: September 21, 2015

Serta Trump Home

Normal body impressions should be expected after you've been sleeping on a mattress for some time. Adding a mattress topper can provide an extra layer … (Read full comment)

Confort and Service brought us to this Store
Posted: September 21, 2015

Sweet Dreams

We are happy to hear you had a pleasant shopping experience and now a pleasant sleeping experience! (Read full comment)

Loved this bed at first.
Posted: September 21, 2015

Serta iComfort Insight

Normal body impressions should be expected after you've been sleeping on a mattress for some time. Our warranty brochure details what is and what is … (Read full comment)

Never buy online again!
Posted: October 1, 2015

Serta Perfect Sleeper Kendrick Super Pillow Top

Hi Andrea. We appreciate your feedback. Comfort is very personal and varies greatly. You may want to consider adding a mattress topper to provide additional … (Read full comment)

Upsetting purchase
Posted: October 1, 2015

Serta iComfort Insight

Thank you for feedback! Keep in mind that the model you tried in the store has been exposed to wear from people testing the mattress … (Read full comment)

Serta Paula Deen Whitaker Sunset Memory Foam Mattress
Posted: February 10, 2016

Serta Paula Deen

Thank you for sharing your experience. We are sorry to hear of your dissatisfaction. Normal body impressions can occur over time due to the nature … (Read full comment)

Disagree with Consumer Report. Sags in center in 1 mo.
Posted: February 10, 2016

Serta iSeries Vantage Firm

Thank you for sharing your experience with the iSeries collection. In regards to the sagging in the center, please make sure that your bed frame … (Read full comment)

horrible mattress, the Serta and Macy companies are horrible
Posted: March 10, 2016

Serta Perfect Sleeper Gentle Mist Firm Tight Top

We're sorry to hear of your dissatisfaction. Normal body impressions can occur over time due to the nature of foams and fibers when exposed to … (Read full comment)

I wake up every morning with back pain it takes 3 to 5 minut
Posted: March 17, 2016

Serta Perfect Sleeper Tranquil Breeze Ultra Firm Pillowtop

Thank you for sharing your feedback with us. There are a variety of comfort options when it comes to mattresses and it all depends on … (Read full comment)

HORRIBLE MATTRESS DEVELOPING BAD IMPRESSIONS
Posted: March 17, 2016

Serta Trump Home

Thank you for sharing your feedback with us. We would be able to provide additional information if we knew the model you were referring to, … (Read full comment)

Sags where you lay, like sleeping in a hole
Posted: March 31, 2016

Serta

Thank you for sharing your experience with us. We would be able to offer better assistance if we were aware of the collection and model … (Read full comment)

NOT Comfortable
Posted: March 31, 2016

Serta Perfect Sleeper Valleybrook Cushion Firm Eurotop

Thank you for sharing your experience with us. It sounds like this mattress may be too firm for your comfort preferences. As you mentioned, adding … (Read full comment)

Love it
Posted: May 25, 2016

Serta Luxury Response

Thank you for your sharing your experience with us! We are pleased to hear that you are enjoying your mattress and getting the comfortable sleep … (Read full comment)

Go with your gut
Posted: May 25, 2016

Serta iComfort Savant Plush

Thank you for sharing your experience with us. The iComfort Savant comes in two comfort levels: Cushion Firm + Plush (we are unsure of which … (Read full comment)

Ours lasted about a year. I guess we were lucky.
Posted: May 25, 2016

Serta iComfort Savant Plush

Thank you for sharing your experience with us. Your Serta mattress is protected against manufacturing defects, including sagging/body impressions beyond the threshold that determines what … (Read full comment)

Much improved sleep over last mattress
Posted: May 25, 2016

Serta Sertapedic Canyon Creek Plush

Thank you for choosing Serta and sharing your experience! We are pleased to hear you are getting the comfortable sleep you deserve! (Read full comment)

Sleeping in Comfort Again!!
Posted: May 25, 2016

Serta Bellagio at Home Guardini Firm

Thank you for choosing Serta and for sharing your experience with us! We are pleased to hear you are enjoying your mattress! (Read full comment)

The mattress is absolute heaven. I sleep through the nigh...
Posted: May 25, 2016

Serta iSeries Vantage Plush

Thank you for choosing Serta and sharing your feedback. We are so pleased to hear that you are getting the comfortable sleep you deserve! (Read full comment)

HORRIBLE
Posted: September 21, 2016

Serta Perfect Sleeper Brook Chase Euro Top

Thank you for taking the time to share your review. We are sorry to hear you aren't satisfied with your mattress. Please keep in mind … (Read full comment)

Terrible purchase
Posted: September 21, 2016

Serta Perfect Sleeper Wellstead Super Pillow Top

Thank you for your for taking the time to share your review. It is normal for mattresses over time to develop body impressions. If you … (Read full comment)

Don't buy the serta primo sonno cushion firm
Posted: October 7, 2016

Serta Bellagio at Home Primo Sonno Cushion Firm

Thank you for sharing your review with us. We're sorry to hear that you aren't satisfied with your mattress. It can take some time for … (Read full comment)

VERY hot. DOES NOT disperse heat at all. I can not sleep ...
Posted: October 13, 2016

Serta Perfect Sleeper Autumn Oaks

We're sorry to hear of your frustration. If heat build up is an issue for you, we suggest looking at the top of bed items … (Read full comment)

Do not purchase!
Posted: October 13, 2016

Serta Indigo Bay

We're sorry to hear of your frustration. However, this mattress is not meant to flipped. Regular rotation does help with even wear. If you're still … (Read full comment)

Help! Pillowtop and springs have given up!!!
Posted: January 19, 2017

Serta Perfect Sleeper Regent Oaks Firm

Thank you for your question. Have you contacted your retailer? They are authorized to provide warranty services. If they are no longer in business or … (Read full comment)