Help! Pillowtop and springs have given up!!!

Wanted for years to get a Serta mattress and this has been a huge disappointment. The pillowtop has rolled up in places and the springs under our backsides feel like they have collapsed. This keeps you from being able to sleep comfortably for any long period of time. Neither of us are large people ( I weigh 183 and my wife about 150) so there is no reason for what has happened to this mattress. Has anyone else had this problem?

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Cons:
  • Overall Comfort
  • Surface Integrity
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Ratings from this Sleeper

Back Support

User rated this bed:
Very Poor Back Support

Pressure Relief

User rated this bed:
Poor Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Excellent "Coolness"

Value

User rated this bed:
Very poor Value
Price paid (approximate):
$1,200

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
Much too soft